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      • Host Publishers

        Now Host publishes children’s, SF, fantasy and YA literature, too.   Host has introduced to Czech readers the crime novels of Stieg Larsson, David Lagercrantz, Lars Kepler and Jussi Adler-Olsen. Books by Czech authors Alena Mornštajnová, Kateřina Tučková, Petra Soukupová and Jiří Hájíček have also become bestsellers. But Host can of course take pride in more than just its leading role in the sales charts. The content of its catalogue of publications is of remarkably high quality and includes many leading writers from abroad, including Olga Tokarczuk, Jeffrey Eugenides and Chimamanda Ngozi Adichie, and Czech writers including Jan Němec, Jakuba Katalpa and Matěj Hořava. Host provides opportunities for début authors, too.

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      • Trusted Partner
        March 2022

        The History and Evolution of Tourism

        by Prokopis A Christou

        This book provides an overview of the history and evolution of tourism to the present, and speculates on possible and probable change into the future. It discusses significant travel, tourism and hospitality events while referring to tourism-related notions and theories that have been developed since the beginnings of tourism. Even so, its scope moves beyond simply a detailed historical account of facts and events from the past and attempts to bridge these with contemporary issues, challenges and concerns, so that readers can connect tourism past with the present and future, which helps with decision making and even the development of new theories. Despite its academic orientation, the book is written in an approachable style enabling a clear and solid understanding of how tourism has evolved through the centuries. It uses several practitioner-linked, real-life examples and case studies derived from organisations and enterprises across all aspects of the tourism, travel and events industries. This book will be of great interest to academics, practitioners and students from a wide variety of disciplines, including tourism, hospitality, and events, sociology, psychology and human geography.

      • Trusted Partner
        Business, Economics & Law
        October 2018

        Managing Quality of Life in Tourism and Hospitality

        by Muzaffer Uysal, M. Joseph Sirgy, Stefan Kruger

        Quality-of-life research in tourism and hospitality has gained much momentum in the past two decades. This line of research covers three main areas of focus: (i) the impacts of specific tourism and hospitality programmes on the overall quality of life of tourists/guests; (ii) the providers of goods and services; (iii) tourist communities, including the impact of different programmes and events on the quality of life of residents in these communities. Focusing on these key subjects, Managing Quality of Life in Tourism and Hospitality provides a portfolio of selected cases showing best practice and delivering them to the forefront of knowledge application, with examples in tourism and hospitality settings. Best practice case studies are included throughout, providing practical implications and lessons learned. These lessons can be applied by tourism and hospitality practitioners and community leaders, and be used to further research by academics working within tourism and hospitality. The book offers an exciting and refreshing approach to quality-of-life research in tourism and hospitality. Key features include: - Best practice and evidence-based case studies. - Broad coverage that includes tourists, industry and local communities. - International application, with material from various countries across the world.

      • Trusted Partner
        November 2024

        Tourism Case Studies Asia-Pacific Region

        by Taufik Abdullah, Reni Polus, P. P. Anjusha, Toney K. Thomas, Ade Suherlan, Reiza Miftah Wirakusuma, Alexandra Coghlan, Jennifer Kim Lian Chan, I Putu Gede Eka Praptika, Amanda Natasanti, Della Ade Saputri, Muhammad Ibnu Azzulfa, Brigita Talentiana Mahen, Fahmi Prihantoro, Lan Wang, Sarin Chhuon, Eiji Ito, Sunayana, Nimit Chowdhary, Abhisek Porya, Sweety Mishra, Yu Li, Ramon Benedicto A. Alampay, Mohamed Shenaan, Heike Schänzel, Ranjana Tiwari, Parishmita Gogoi, Alka Maheshwari, Morakot Ditta-Apichai, Krittawit Krittayaruangroj, Suparak Suriyankietkaew, Nadzirah Hosen, Isabel Paulino, Amran Hamzah, Rachel Clissold, Ross Westoby, Karen E. McNamara, Viviane Obed, E. Joshu Ajoon, Stuart Hayes, David N. Nguyen, Gabriel Fuentes Cordoba, Ana Delevska, Sandra Cherro Osorio, Van K. Nguyen, Zainub Ibrahim, Paul Gemmell, Madura Thivanka Pathirana, Bobbie Chew Bigby, Noel Scott, Sarah Gardiner, Sabiha Yeasmin Rosy, Joo-Ee Gan, Michelle Szydlowski, Aileen C. Ani, Aindrila Chakraborty, Kadek Sumaja,

        Tourism Case Studies from the Asia-Pacific Region offers a comprehensive exploration of the diverse world of tourism within one of the most dynamic regions on the globe. Authored by leading academic and industry experts, this volume fills a crucial gap in tourism literature by providing practical and engaging case studies that highlight real-world industry best practices, challenges, and opportunities. The volume explores critical topics such as sustainable practices, cultural preservation, community empowerment, resilience, management strategies, policy development, and emerging trends. With 32 case studies, readers are taken on a journey through the unique characteristics of tourism destinations in the Asia-Pacific region, from the bustling cities of China and Japan to the emerging markets of India and beyond. Each case study provides clear aims, context, and outcomes, offering invaluable insights and practical lessons that can be applied in various tourism contexts. Designed for both academic and professional audiences, this volume serves as an essential resource for instructors looking to enhance their teaching practices, students aspiring to succeed in the tourism industry, and practitioners seeking to understand the complexities and opportunities within the Asia-Pacific tourism landscape.

      • Trusted Partner
        Sport & leisure industries
        October 2004

        Improving Tourism and Hospitality Services

        by Eric Laws

        Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

      • Trusted Partner
        Business, Economics & Law
        September 2020

        Tourism and Gender-based Violence

        Challenging Inequalities

        by Paola Vizcaino-Suárez, Heather Jeffrey, Claudia Eger

        Gender-based violence (GBV) in travel and tourism is embedded within wider social structures of gender inequalities and discrimination. Even though it is pertinent to study GBV in all its forms, this book focuses on the multiple and interconnected manifestations of violence that women/girls encounter in tourism consumption and production (physical, sexual, emotional or socio-economic), while seeking to open the debate on violence against sexual minorities (LGBT) and discussing men/boys as victims and perpetrators of GBV. By engaging in a critical exploration of the theoretical landscape of GBV and case studies on GBV and sexual harassment, the book adopts a multidisciplinary perspective drawing on feminist, intersectional and post-colonial frameworks, bringing together contributions from academics and practitioners across the globe.

      • Trusted Partner
        Business, Economics & Law
        April 2020

        Managing Hospitality Experiences

        by Alexandra J Kenyon, Peter Robinson, James Musgrave

        Experience is a crucial part of the hospitality industry, and must be carefully managed if it is to succeed. The first textbook to focus on experience specifically, this book provides a full and detailed insight into the ways in which experiences are designed and delivered. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management, and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. Including a range of important contemporary topics such as overtourism, resilience and ethics, it is supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions, and forms an invaluable read for students of hospitality and event management.

      • Trusted Partner
        Sport & leisure industries
        September 1998

        Strategic Planning Systems in Hospitality and Tourism

        by Edited by Luiz Moutinho

        Managers practice in a constantly changing environment, creating the need for effective strategic planning. However, to date the importance of strategic planning to hospitality and tourism has not been the subject of detailed empirical academic research. This book fills that gap. It contains the latest research which integrates theory with practice, including two new diagnostic tools developed by the authors, the Strategic Planning Index (SPI) and Marketing Planning Index (MPI). The tourism and hospitality industry is examined from a strategic perspective, including case illustrations and detailed studies of two major hotel groups, along with the relevance of the strategic planning process. The book goes on to describe strategic planning systems, at both the corporate and business unit level. International examples are used to demonstrate how these concepts and techniques can be incorporated into the design and implementation of effective strategic planning systems, in order to improve performance in hospitality and tourism organisations. This book is essential reading for senior undergraduate and postgraduate students, researchers, practitioners and consultants in management and business studies, hospitality and tourism.

      • Trusted Partner
        Sport & leisure industries
        April 2004

        Family Business in Tourism and Hospitality

        by Donald Getz, Jack Carlsen, Alison Morrison

        The family business is a global phenomenon, and is particularly prominent in tourism and hospitality. In many cases, the family business was developed for the purpose of facilitating personal and family goals. For example, in rural areas, farmers can use tourism as a way to generate additional income, thereby remaining in the area and retaining family property. Running a bed and breakfast establishment is a way to mix family and work. Lifestyle, locational and autonomy motives are the norm, but profit and growth-oriented entrepreneurs are also found within family businesses.This book is the first academic treatment of family business issues within the tourism and hospitality industry. It provides comprehensive assessment of ownership, management and family-related concerns across the entire business and family life cycle. Many new international case studies of real family businesses are used to illustrate key points. The book will be of significant interest to researchers and students in tourism and hospitality, small business and entrepreneurship studies, as well as to owners and potential investors in family businesses.

      • Trusted Partner
        Sport & leisure industries
        March 1999

        Electronic Information Distribution in Tourism and Hospitality

        by Peter O’Connor

        Electronic information distribution has become undeniably important in the hospitality and tourism sectors. Using a combination of narrative, analysis and case studies, this text traces the origins of electronic distribution in tourism and places current developments in context, while also looking at developing technologies and assessing their potential effect on the industry of the future. It is written from a managerial (rather than a technical) perspective, and takes an international approach with worldwide analysis and case studies encompassing Europe and the USA as well as the global marketplace. These include discussions of the distribution strategies of companies such as SABRE, Group Accor, Holiday Inn, Utell International, Best Western, as well as examinations of developing systems such as TIS, Gulliver, TravelWeb, Microsoft Expedia, Degriftour, Imminus and THG. Developments in all sectors of the tourism and hospitality industries are explored, but particular emphasis is placed on the accommodation product, illustrating its information distribution through each of the different systems.

      • Trusted Partner
        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        November 2024

        Tourism Case Studies Latin America Region

        by Thiago Allis, Sandro Carnicelli

        Latin America is a complex mosaic of nations, people and landscapes, with unique cultural, scenic and economic resources but with no more than 6% of global international tourist arrivals (World Bank, 2019). The region hosts several top international destinations - such as the Caribbean islands and the sacred city of the Incas, Machu Picchu (Peru). Cities like São Paulo and Mexico City are internationally known for their Meetings Incentives Conferences and Exhibitions (MICE) sector. Galapagos (Ecuador) and Fernando de Noronha (Brazil) are areas of significant ecological importance. However, even if some of the destinations are well known internationally, the region is still seen as an untouched source for tourism at global and regional scales. Moreover, the region is still underrepresented in international tourism literature and content for pedagogical and educational purposes still limited. This gap needs to be filled, to help inform tourism developments and to better educate the next generation. This can help shift students and practitioners away from an over-dependence on models and ideas developed and tested in different social and cultural settings that may not be appropriate for a Latin American context. Therefore, this book aims to bring together researchers, students, practitioners and other agents involved with research, teaching and the operation of tourism to share their research and work experiences in Latin America, in the form of case studies focusing on real-world examples.

      • Trusted Partner
        Tourism industry
        June 2013

        Facilities Management and Development for Tourism, Hospitality and Events

        by Edited by Ahmed Hassanien, Crispin Dale.

        Facilities planning for tourism, hospitality and events (THE) is an important subject from both theoretical and applied perspectives, as land, property and resources represent major components of the foundation of the industry. As future managers, it is imperative that students have a sound basic knowledge of property and the various resources, systems and services associated with it. Covering important contemporary subjects such as sustainable planning and environmental management, this book considers the planning, development and management of facilities operations from several key perspectives, drawing upon the expertise of complementary experts in the design, management and development of THE facilities.

      • Trusted Partner

        Strategic Event Leveraging

        Models, Practices and Prospects

        by Vassilios Ziakas

        This book comprehensively describes, explains, critiques and refines our current perspectives of event leveraging and, in so doing, provides an analytic account of the subject area as a whole, as it concerns the strategic pursuit of attaining and magnifying benefits that derive from events. Encompassing all events including sport, cultural and business, it also covers all kinds of benefits that can be leveraged and lead to sustainability through triple-bottom-line assessment. The book takes an interdisciplinary approach to cross boundaries and creates linkages among the parent disciplines (sport management; events, hospitality and tourism; leisure studies, parks and recreation) and general disciplines (management, marketing, sociology, anthropology, urban and regional planning). Written by an experienced author well-known in the field of event management and leveraging, this book: - Examines the art of event leveraging and contributes to the literature by refining pertinent theory. - Presents and explains theoretical models of event leveraging and emergent derivative frameworks. - Reveals major practices, issues and lessons from literature and case studies. - Integrates disciplinary applications of event leveraging to further refine the theoretical perspective through an interdisciplinary lens. - Develops a comprehensive outlook of event leveraging as a means to sustainability. Building a truly global and transdisciplinary framework, the author provides direction and possibilities that can lead to new forms of leveraging, making this an excellent resource for researchers, practitioners and students interested in event management and policy, sport management, recreation and leisure, and hospitality, tourism and festival management.

      • Trusted Partner
        Tourism industry
        December 1999

        Consumer Psychology of Tourism, Hospitality and Leisure, Volume 1

        by Edited by Arch G Woodside, Geoffrey I Crouch, Josef A Mazanec, Martin Oppermann, Marcia Sakai

        Developed from a symposium held in Hawaii in August 1998, this book focuses on the diverse subject of consumer psychology as applied to the fields of tourism, hospitality and leisure. It provides a general review of current thinking and presents several new theories and methods of analysis. It consists of 20 chapters, divided into five parts, and is essential reading for researchers and practitioners dealing with consumers and their choices and perceptions. The examples included are international in nature and provide a well-balanced book. Authors contributing to the book are well-respected authorities from the UK, USA, Australia, New Zealand and continental Europe.

      • Trusted Partner
        Sport & leisure industries
        September 2006

        Managing Tourism and Hospitality Services

        Theory and International Applications

        by Bruce Prideaux. Edited by Gianna Moscardo, Eric Laws

        The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.

      • Trusted Partner
        Tourism industry
        December 2014

        Handbook of Scales in Tourism and Hospitality Research

        by Dogan Gursoy, Muzaffer Uysal, Ercan Sirakaya-Turk, Yuksel Ekinci, Seyhmus Baloglu

        As the field of tourism and hospitality experiences maturity and scientific sophistication, researchers need to fully understand the breadth and depth of existing scales that help explain, understand, monitor, and predict not only behaviour but also consequences of such behaviour as a function of demand and supply interactions in the field. By introducing the importance of measurement and scales and providing groupings of existing scales The Handbook of Scales in Tourism and Hospitality Research serves as the state of the art reference book in the field of tourism, hospitality and allied fields such leisure, recreation, and services management.

      • Trusted Partner
        Sport & leisure industries
        June 2001

        Consumer Psychology of Tourism, Hospitality and Leisure, Volume 2

        by Edited by Josef A Mazanec, Geoffrey I Crouch, Arch G Woodside

        This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium comprised papers reflecting the progress in consumer psychology theory and research. The Vienna Symposium put special emphasis on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. The reports have been arranged into five major compartments.

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