Business, Economics & Law
Emotional Intelligence in Tourism and Hospitality
by Erdogan Koc
Description
Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.
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Foreign rights available. We will positively consider translations of abridged versions of this title. If you wish to receive image and/or design files, please let us know at the beginning of the process and when making an offer. CABI reserves the right to charge an additional fee for such requests, which will be added to the overall fee, and to refuse such requests if the files are not available or for any other reason.
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View all titlesBibliographic Information
- Publisher CAB International
- Publication Date March 2019
- Orginal LanguageEnglish
- ISBN/Identifier 9781786398314 / 1786398311
- Publication Country or regionUnited Kingdom
- FormatHardback
- Primary Price 75 GBP
- Pages152
- ReadershipProfessional and Scholarly
- Publish StatusPublished
- Copyright Year2019
- Dimensions234 X 156 mm
- Reference Code4386
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