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      • Rights Expert

        Rights Expert Literary and Licensing Agency is representing in Romania, directly or through other agents, more than 45 publishing houses and imprints (mainly from UK and USA). Part of the publishers represented in Romania agreed to give us the international representation for other CEE territories: Poland, Czech Republic, Slovakia, Hungary, Croatia, Slovenia, Serbia, Bulgaria. Rights Expert Literary and Licensing Agency is having a portfolio of creative, independent and flexible publishers from domains like: Children and Young Adult books (non-fiction): activity books, color and stickers books. Children and Young Adult books (fiction): picture books (trendy in all the markets); story books; novels; comic magazines and books. Adult non-fiction: Self-help, Health, Body, Mind & Spirit etc. Adult fiction

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      • Trusted Partner

        Indie Experts Publishing and Author Services

        Publishing 3.0 and Author services for non-fiction specialists who care about influencing with high quality content.

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      • Trusted Partner
        Sport & leisure industries
        October 2004

        Improving Tourism and Hospitality Services

        by Eric Laws

        Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

      • Trusted Partner
        Business, Economics & Law
        June 2016

        Creating Experience Value in Tourism

        by Peter Björk, Nina K Prebensen, Prakash Chathoth, Joseph S Chen, M. Joseph Sirgy, Muzaffer Uysal, Graham M S Dann, Tove I. Dahl, Lidia Andrades Caldito, Haywantee Ramkissoon, Vincent Magnini, Øystein Jensen, Line Mathisen, Akan Yanik, Tor Korneliussen, Xiaojuan Yu, Bruce Prideaux, Lena Mossberg, Ossi Pesämaa, Young-Souk Lee

        As the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value. Current research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives, and interpretations of how tourists, as customers, create value alone and with others. Providing an analytical and systematic clarification of the approaches, this book suggests an understanding of the differences, offering new and practical knowledge for tourism scholars and professionals to highlight the relevance of the concept to firms and organizations. Including a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour and factors affecting value creation from physiological and psychological perspectives. Concluding with a summary of the areas for future research, it is a valuable resource for researchers of tourism, leisure and recreation. ; This book evaluates vacation experience value, as it is created and co-created by the tourist engaging in the experience, for himself, other tourists and the tourism firm. Providing a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour. ; I: Preface1: Co-creation of Tourist Experience: Scope, Definition and Structure2: Dynamic Drivers of Tourist Experiences3: Tourist Experience Value: Tourist Experience and Life Satisfaction4: Conceptualization of Value Co-creation in the Tourism Context5: Why, Oh Why, Oh Why, Do People Travel Abroad?6: Revisiting Self-congruity Th eory in Travel and Tourism7: Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest8: Co-creation of Experience Value: A Tourist Behaviour Approach9: Authenticity as a Value Co-creator of Tourism Experiences10: Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline11: Approaches for the Evaluation of Visitor Experiences at Tourist Attractions12: Storytelling in a Co-creation Perspective13: Tourist Information Search: A DIY Approach to Creating Experience Value14: Co-creation of Value and Social Media: How?15: Prices and Value in Co-produced Hospitality and Tourism Experiences16: Value Creation: A Tourism Mobilities Perspective17: Guide Performance: Co-created Experiences for Tourist Immersion18: Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach19: Challenges and Future Research Directions

      • Trusted Partner
        2024

        Successful Additional Recommendations

        Optimum customer advice in the pharmacy

        by S. Rapp and S. Porceddu

        Consultations with added value Successful advice that brings additional sales is fun, optimally supports patient therapy, and also contributes to the success of the pharmacy. This book shows how to identify customers’ individual needs, ask the right questions, make appropriate additional recommendations, and round off the discussion with helpful tips. The two authors explain the following in three chapters: • the well-managed customer consultation – step by step to success • practical examples for customer consultations concerning the most important acute indications – with key questions and appropriate additional recommendations • successful communication – as the basis for a good team, motivated employees, and satisfied customers This book provides a source of ideas for additional therapies and can also be used as a reference work or for targeted team training. The bonus of additional sales then comes naturally!

      • Trusted Partner
        March 2024

        Religious Tourism and Globalization

        The Search for Identity and Transformative Experience

        by Darius Liutikas, Razaq Raj, Vitor Ambrósio, Silvia Aulet Serrallonga, Caglar Bideci, Mujde Bideci, Elzbieta Bilska-Wodecka, Dino Bozonelos, Nour Farra-Haddad, Stephen F. Haller, Jaffer Idris, Antonietta Ivona, Isilda Leitão, Dimitrios Mylonopoulos, Polyxeni Moira, Eleanor O’Keeffe, Spyridon Parthenis, Donatella Privitera, Ricardo Nicolas Progano, Alison T. Smith

        Is it possible to identify the positive and negative effects of globalization on religious tourism or to estimate the transformation of the internal and external constructs of pilgrimage by these effects? In order to address these questions, this book highlights the importance of the search for identity and transformative experience during religious tourism. It also looks at how, recently, globalization has played a part in the changes of the concept of personal and social identity and the transformative experience of pilgrimage. The chapters, consisting of carefully selected case studies, analyse possible effects including the adoption of different new rituals, new pilgrims' values, changes of tradition, acceptance of technologic innovations, development of new business models, and other environmental and sociocultural changes. The book provides: · a conceptual framework for understanding the impacts of globalization; · integrated cross-disciplinary approaches; and · an insight into major religious travel practices in the age of identity challenges and worldwide transformations. It will be suitable for researchers and students of religious tourism, pilgrimage, identity tourism, as well as related subjects such as sociology, anthropology, psychology, theology, history and cultural studies.

      • Trusted Partner
        December 2016

        Great Power Speed: The Road to the Rise of China's High-speed Rail

        by High-speed rail experience

        This topic takes as a sample the glorious development history of high-speed rail, which is highly concentrated and represents China’s manufacturing industry catching up with the world’s advanced level. This vivid portrayal of characters reflects the spirit and core values of Chinese railway people's minds of the motherland, tenacious struggle, and brave climbing, fully interpreting China's democracy, independence and self-reliance, and realizing the Chinese dream of making the country and the people rich.

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        Business, Economics & Law
        August 2017

        Visitor Experience Design

        by Noel Scott, Jun Gao, Jianyu Ma, Pierre J Benckendorff, Ana Claudia Campos, I-Ling Chen, Peiyi Ding, Rouven Doran, Afiya Holder, Shan Jiang, Svein Larsen, Dung Le, Kuan-Huei Lee, Shanshi Li, Xiang Li, Wei Liu, Júlio Mendes, Brent Moyle, Liubov Skavronskaya, Beverley Sparks, Patricia Valle, Gabby Walters, Ying Wang, Katharina Wolff, Laurie Wu, Lihua Gao

        Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience, including: · The psychological process of the formation or creation of a visitor's experiences · Psychological aspects of tourism experiences such as attention, emotion, memory and mindfulness · Pre-stage experience: customer inputs such as knowledge, myths, values and memories from previous travel · On-site experience: co-creation processes · Post-stage experience: immediate and long term outcomes including happiness and well-being · Experience design cases Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.

      • Trusted Partner
        Business, Economics & Law
        September 2020

        Tourism, Tradition and Culture

        A Reflection on their Role in Development

        by David Harrison

        David Harrison has contributed to the academic study of tourism over the last thirty years. This book brings together a collection of his published material that reflects the role played by tourism in 'development,' both in societies emerging from Western colonialism and in societies previously part of the Soviet system. The overarching theme looks at how promoted as a tool for development, tourism can lead to conflict between competing elites, but can also empower groups previously subject to constraint by traditional authorities. Tradition is intensely manipulatable and always reflects power relations. Such pressure on tradition is but one aspect of tourism's wider social impacts, which include changes in economic and social structure which, for many, constitute social problems which need to be addressed. At the same time, 'sustainability,' though apparently a worthy aim, can be a problematic concept, especially when applied to 'traditional' cultures, and may conflict with such ideals as egalitarianism.

      • Trusted Partner
        Humanities & Social Sciences
        December 2016

        Hold Your Heart

        by Yang Jinyuan

        The book is mainly based on the author's own life experience and mental journey to discuss the experience and perception of life along with the wisdom and art of life. The stories shows that the author keeps his sincerity, does not forget his original heart, adheres to his beliefs, and keeps his mission in mind.

      • Trusted Partner
        Business, Economics & Law
        December 2021

        Managing Staff Turnover

        by Häfner, Alexander; Truschel, Christina

        The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market.  Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration

      • Trusted Partner
        Geography & the Environment
        April 2009

        The Charm of Folk Customs

        by Hong Jiang

        This volume gives an authentic introduction and brief explanation of Chinese folklore and customs from such aspects as mascots, zodiac, folk deities, birthday customs, traditional wedding and funeral ceremonies.

      • Trusted Partner
        July 2023

        An Interprofessional Approach to Veterinary Nutrition

        by Rachel Lumbis, Tierney Kinnison

        In veterinary practice, the interface between veterinarians, veterinary nurses or technicians, and paraprofessional team members is crucial. It influences patient care, the incidence of medical errors, client satisfaction, the success of the veterinary practice and revenue generation. Ensuring a coherent approach to the maintenance of the animal health and wellbeing is of paramount importance, yet challenges such as interprofessional prejudice, contrasting motivations, and a lack of recognition, respect, empowerment or trust, can prevent best practice. Nutrition is one of the most important considerations in the maintenance of health, and plays a critical role in disease management, patient recovery and hospital outcome. Owners are increasingly aware of nutrition's role in optimising pet health, yet considerable misinformation can make this one of the most difficult aspects of pet ownership. Playing a central role as a source of expert information, the veterinary healthcare team must rise to the challenge of optimising pet nutrition. This book: - Provides evidence-based theory in an accessible and practical way to help veterinary healthcare teams implement interprofessional approaches to nutritional care and support; - Demonstrates how robust interprofessional practice and teamwork help to overcome challenges; - Emphasises collaborative working across the healthcare team. With effective interprofessional communication and collaboration considered a key factor in the successful implementation of nutritional assessment, forming a positive team environment founded on respect, trust and mutual support helps to overcome challenges and provide the best outcome for both pets and their owners.

      • Trusted Partner
        Tourism industry
        July 2014

        Creating Experience Value in Tourism

        by Edited by Nina K Prebensen, Joseph S Chen, Muzaffer Uysal.

        As the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value. Current research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives, and interpretations of how tourists, as customers, create value alone and with others. Providing an analytical and systematic clarification of the approaches, this book suggests an understanding of the differences, offering new and practical knowledge for tourism scholars and professionals to highlight the relevance of the concept to firms and organizations. Including a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour and factors affecting value creation from physiological and psychological perspectives. Concluding with a summary of the areas for future research, it is a valuable resource for researchers of tourism, leisure and recreation.

      • Trusted Partner
        Humanities & Social Sciences
        May 2024

        The anthropology of ambiguity

        Theory, praxis and critique

        by Mahnaz Alimardanian, Timothy Heffernan

        This volume puts ambiguity and its generative power at the centre of analytical attention. Rather than being cast negatively as a source of confusion, bewilderment or as a dangerous portent, ambiguity is held as the source of the dynamic between knowledge and experience and of certainty amid uncertainty. It positions human life between the realms of mystery and mastery where ambiguity is understood as the experience and expression of life and part of navigating the human condition. In turn, the tension between the tradition in anthropology of examining cultural certitudes through ethnographic description and efforts to challenge dominant expressions of incertitude are explored. Each chapter presents ethnographic accounts of how people engage individually and collectively with the self, the other, human-made institutions and the more-than-human to navigate ambiguity in a world affected by viral contagion, climate change, economic instability, labour precarity and (geo)political tension.

      • Trusted Partner
        Business, Economics & Law
        December 2017

        Tour Operators and Operations

        Development, Management and Responsibility

        by Jacqueline Holland, David Leslie

        With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.

      • Trusted Partner
        Tourism industry
        January 2004

        Consumer Psychology of Tourism, Hospitality and Leisure

        Volume 3

        by Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, Muzaffer Uysal

        Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

      • Trusted Partner
        Humanities & Social Sciences
        October 2020

        Pilgrims: Values And Identities

        by Darius Liutikas, Ali Thompson, María Ángeles Piñeiro Antelo, Pedro Azevedo, Derek Dalton, Luciana Thais Villa Gonzalez, Rubén C. Lois-González, Luis Alfonso Escudero Gómez, Rami K Isaac, Elyor E. Karimov, Kumi Kato, Darius Liutikas, Lucrezia Lopez, Dane Munro, Daniel H Olsen, Josephine Pryce, Ricardo Nicolas Progano, Xerardo Pereiro, Kip Redick, Larry Russell, Pravin S. Rana, Rana P. B. Singh, Xosé M. Santos, Augusta X. Thomson, Dallen J Timothy, Slawoj Tanas, Shin Yasuda

        Values-rich journeys can be described as pilgrimage, spiritual travel, personal heritage tourism, holistic tourism, and valuistic journeys. There are many motivations for undertaking values-rich journeys; the most important including personal values, personal and social identity, life experience, lifestyle, social and cultural influence. The main types of pilgrim journeys are traditional religious or spiritual journeys as well as secular journeys related with the expression of national, communal or personal identity, e.g. the journeys of sport and music fans. The manifestation of personal and social identity has different forms and rituals and constitutes different models of a specific behaviour. The journeys are often embraced as potential instruments for life altering experiences. This book presents contributions that address pilgrim motivation, identity and values as they are shaped by the broader sociological, psychological, cultural and environmental perspectives. With a focus on travellers themselves and their inner world through the lens of their pilgrimage. The research presented focuses on the typology of pilgrim journeys as ways in which identity and values are presented to a post-modern consumer society, providing interesting and challenging perspectives on the identity of pilgrims in the 21st century.

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