Tourism, Hospitality & Leisure
Textbooks, research and professional titles in Tourism, Hospitality and Leisure
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Host Publishers
Now Host publishes children’s, SF, fantasy and YA literature, too. Host has introduced to Czech readers the crime novels of Stieg Larsson, David Lagercrantz, Lars Kepler and Jussi Adler-Olsen. Books by Czech authors Alena Mornštajnová, Kateřina Tučková, Petra Soukupová and Jiří Hájíček have also become bestsellers. But Host can of course take pride in more than just its leading role in the sales charts. The content of its catalogue of publications is of remarkably high quality and includes many leading writers from abroad, including Olga Tokarczuk, Jeffrey Eugenides and Chimamanda Ngozi Adichie, and Czech writers including Jan Němec, Jakuba Katalpa and Matěj Hořava. Host provides opportunities for début authors, too.
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Promoted Content
May 2025Building Human Capital in Tourism and Hospitality
Perspectives from theory and practice
by Jorge Marques, Joana A Quintela, Marília Durão, Medéia Veríssimo
Career development in the tourism and hospitality industry has attracted greater attention, leading to a higher recognition of the relevance of formal and industry-specific education and training. New career opportunities emerge as new challenges arise, urging for ongoing and renewed debates surrounding higher-level skills and the development and optimization of human capital. Building bridges between higher education institutions, the industry, and other relevant stakeholders - primarily via needs assessment, curriculum design, and monitoring of on-the-job training practices and processes - is critical to promoting the employability of a graduate-level skilled workforce. This book takes steps towards contributing to higher valuation of tourism and hospitality jobs by: combining theoretical and practical viewpoints from scholars, researchers, and practitioners, showcasing challenges and opportunities associated with managing human capital in tourism and hospitality, offering critical and reflective perspectives on competencies development, graduate employability, and improvement of human resource management practices. It will be of interest to researchers, students, teachers, and professionals who want to further explore the area of human capital in tourism and hospitality.
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Business, Economics & LawMarch 2019Emotional Intelligence in Tourism and Hospitality
by Erdogan Koc
Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.
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May 2023Technology and Social Transformations in Hospitality, Tourism and Gastronomy
South Asia Perspectives
by Savita Sharma, Shivam Bhartiya
This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.
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September 2024Tourism and COVID-19
Impacts, Responses, and Realignments
by Richard W Butler
The effects of the COVID-19 pandemic on the global tourism industry were unprecedented. International travel fell by 72% in 2020, the worst year on record for tourism. Tourism operations, from family businesses to national tourism organizations all faced potential economic ruin. They had to adapt their business practices and adopt new ways of operating, in order to work around ever-changing restrictions. This book is comprised of chapters and case studies previously published by CABI, that deal with the impacts of, and responses to, the COVID-19 pandemic, along with specially written introductory and concluding chapters that provide context. It provides invaluable snapshots of reactions to the pandemic from individuals and organizations involved in a variety of forms of tourism. Many authors have included postscripts, to record or update their views following the end of the pandemic. Key themes and issues addressed include: anticipation of and preparedness for the pandemic, the scale of the problem, the adjustments made during the pandemic, likely future directions of change and the implications for sustainability. The book is a useful resource for researchers, students and practitioners in tourism, hospitality and related disciplines.
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Business, Economics & LawSeptember 2020Tourism and Gender-based Violence
Challenging Inequalities
by Paola Vizcaino-Suárez, Heather Jeffrey, Claudia Eger
Gender-based violence (GBV) in travel and tourism is embedded within wider social structures of gender inequalities and discrimination. Even though it is pertinent to study GBV in all its forms, this book focuses on the multiple and interconnected manifestations of violence that women/girls encounter in tourism consumption and production (physical, sexual, emotional or socio-economic), while seeking to open the debate on violence against sexual minorities (LGBT) and discussing men/boys as victims and perpetrators of GBV. By engaging in a critical exploration of the theoretical landscape of GBV and case studies on GBV and sexual harassment, the book adopts a multidisciplinary perspective drawing on feminist, intersectional and post-colonial frameworks, bringing together contributions from academics and practitioners across the globe.
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March 2022The History and Evolution of Tourism
by Prokopis A Christou
This book provides an overview of the history and evolution of tourism to the present, and speculates on possible and probable change into the future. It discusses significant travel, tourism and hospitality events while referring to tourism-related notions and theories that have been developed since the beginnings of tourism. Even so, its scope moves beyond simply a detailed historical account of facts and events from the past and attempts to bridge these with contemporary issues, challenges and concerns, so that readers can connect tourism past with the present and future, which helps with decision making and even the development of new theories. Despite its academic orientation, the book is written in an approachable style enabling a clear and solid understanding of how tourism has evolved through the centuries. It uses several practitioner-linked, real-life examples and case studies derived from organisations and enterprises across all aspects of the tourism, travel and events industries. This book will be of great interest to academics, practitioners and students from a wide variety of disciplines, including tourism, hospitality, and events, sociology, psychology and human geography.
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Business, Economics & LawOctober 2018Managing Quality of Life in Tourism and Hospitality
by Muzaffer Uysal, M. Joseph Sirgy, Stefan Kruger
Quality-of-life research in tourism and hospitality has gained much momentum in the past two decades. This line of research covers three main areas of focus: (i) the impacts of specific tourism and hospitality programmes on the overall quality of life of tourists/guests; (ii) the providers of goods and services; (iii) tourist communities, including the impact of different programmes and events on the quality of life of residents in these communities. Focusing on these key subjects, Managing Quality of Life in Tourism and Hospitality provides a portfolio of selected cases showing best practice and delivering them to the forefront of knowledge application, with examples in tourism and hospitality settings. Best practice case studies are included throughout, providing practical implications and lessons learned. These lessons can be applied by tourism and hospitality practitioners and community leaders, and be used to further research by academics working within tourism and hospitality. The book offers an exciting and refreshing approach to quality-of-life research in tourism and hospitality. Key features include: - Best practice and evidence-based case studies. - Broad coverage that includes tourists, industry and local communities. - International application, with material from various countries across the world.
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Tourism industryDecember 2014Handbook of Scales in Tourism and Hospitality Research
by Dogan Gursoy, Muzaffer Uysal, Ercan Sirakaya-Turk, Yuksel Ekinci, Seyhmus Baloglu
As the field of tourism and hospitality experiences maturity and scientific sophistication, researchers need to fully understand the breadth and depth of existing scales that help explain, understand, monitor, and predict not only behaviour but also consequences of such behaviour as a function of demand and supply interactions in the field. By introducing the importance of measurement and scales and providing groupings of existing scales The Handbook of Scales in Tourism and Hospitality Research serves as the state of the art reference book in the field of tourism, hospitality and allied fields such leisure, recreation, and services management.
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Tourism industryJanuary 2004Consumer Psychology of Tourism, Hospitality and Leisure
Volume 3
by Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, Muzaffer Uysal
Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.
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Business, Economics & LawOctober 2017Service Failures and Recovery in Tourism and Hospitality
A Practical Manual
by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677
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Sport & leisure industriesOctober 2004Improving Tourism and Hospitality Services
by Eric Laws
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
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Sport & leisure industriesJune 2001Consumer Psychology of Tourism, Hospitality and Leisure, Volume 2
by Edited by Josef A Mazanec, Geoffrey I Crouch, Arch G Woodside
This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium comprised papers reflecting the progress in consumer psychology theory and research. The Vienna Symposium put special emphasis on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. The reports have been arranged into five major compartments.
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Business, Economics & LawMarch 2022Vietnam Tourism
Policies and Practices
by Huong T. Bui, Giang T. Phi, Long H. Pham, Huong H. Do, Andrew Le, Binh Nghiem-Phu, Quynh N. Bui, He T. Bui, Phuong-Anh Dang, Thuy T. Duong, Thomas E. Jones, Thu G. Hoang, Phuong M. Ngo, Tuan Q. Pham, Thanh D. Tran, Hang T.B. Tran, Le-Anh Trinh, Hai Q. Truong
Vietnam has experienced rapid growth within its tourism industry during the past decades. This growth is part of Vietnam's opening economy allowing a wide range of forms of tourism. Vietnam Tourism: Policies and Practices provides a comprehensive review of tourism development in Vietnam. Part I outlines the history of tourism, the role and involvement of public and private sectors in governance and planning, and the markets for tourism. Part II offers analysis and assessment of various types of tourism in Vietnam, including marine and island, eco, heritage, dark and community-based tourism. Part III centres on current operational issues of tourism, hotels and events. The book provides an up-to-date analysis on Vietnamese tourism policy, structure, governance, and operations as well as various forms of tourism from both a theoretical and practical perspective by: providing a comprehensive review in a single resource; outlining public and private sector tourism; addressing Vietnamese structure, governance and planning of tourism; examining special interest tourism; · addressing current issues of industry's operations and management; embracing local and global perspectives; principles and practices applicable to Southeast Asia. Written by scholars with extensive research experience on tourism in Vietnam this book is a reliable source of reference for students, researchers and industry practitioners who are interested modern tourism specifically in Vietnam and Southeast Asia.
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Sport & leisure industriesSeptember 2006Managing Tourism and Hospitality Services
Theory and International Applications
by Bruce Prideaux. Edited by Gianna Moscardo, Eric Laws
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
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November 2024Sensory Tourism
Senses and SenseScapes Encompassing Tourism Destinations
by Ian Jenkins, Robert S. Bristow, Hilary Becker, Émilie Crossley, Sara Duerte, Carlos Ferreira, Carla Fraga, Elisa Alén González, Rubén C. Lois-González, Hairul Nizam Ismail, Sofie Scheen Jahnsen, Gunnar Thór Jóhannesson, Claudette John, Margaret Kenna, Jaciel Gustavo Kunz, Katrín Anna Lund, Sharanya M, Chandru M C, Velvet Nelson, Nur Haizum Abd Rahman, Breixo Martins Rodal, Carlos Alberto Patiño Romarís, Lucia Rubio, Bidisha Sarkar, Deborah Slater, Patricia A. Stokowski, Philip Stone, Tim Taylor, Kathryn Terzano, Trinidad Domínguez Vila, Dr Pola Q. Wang, Aristeidis Gkoumas, Nur Hidayah Abd Rahman, Karen Davies
Tourism offers countless global locations, providing a multitude of sensory experiences. These include commercialised tourism products such as saunas and floatation tanks through to natural phenomenon such as mountains and wilderness destinations. Consequently, sensory elements are a curious concept within tourism because every destination provides a sensory experience of one kind or another. The first of its kind, this book examines holidays and tourism through sensory perceptions which either encourage or deter consumers. It studies sensoryscapes and how they effect and affect tourism at destinations and be linked with the development of tourist niches, reflecting the segmenting of the mass market tourism into smaller segments. Finally, it reflects on how with increased urbanisation there a growing need is to find quiet spaces, free from urban or anthropogenic noise, such as silent retreats and dark sky meditation holidays. Escape has always been one of the main components of tourism development together with attraction to spatial locations that match tourists' needs. Structed to address each of the senses separately, this book provides a: · wide range of case studies from interdisciplinary backgrounds · links amongst common themes across the various threads of research on sensory experiences · theoretical framework and practical application for sensory tourism. It will be of interest to those studying tourism management as well as wider social science disciplines.
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Sport & leisure industriesSeptember 1998Strategic Planning Systems in Hospitality and Tourism
by Edited by Luiz Moutinho
Managers practice in a constantly changing environment, creating the need for effective strategic planning. However, to date the importance of strategic planning to hospitality and tourism has not been the subject of detailed empirical academic research. This book fills that gap. It contains the latest research which integrates theory with practice, including two new diagnostic tools developed by the authors, the Strategic Planning Index (SPI) and Marketing Planning Index (MPI). The tourism and hospitality industry is examined from a strategic perspective, including case illustrations and detailed studies of two major hotel groups, along with the relevance of the strategic planning process. The book goes on to describe strategic planning systems, at both the corporate and business unit level. International examples are used to demonstrate how these concepts and techniques can be incorporated into the design and implementation of effective strategic planning systems, in order to improve performance in hospitality and tourism organisations. This book is essential reading for senior undergraduate and postgraduate students, researchers, practitioners and consultants in management and business studies, hospitality and tourism.
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Sport & leisure industriesApril 2004Family Business in Tourism and Hospitality
by Donald Getz, Jack Carlsen, Alison Morrison
The family business is a global phenomenon, and is particularly prominent in tourism and hospitality. In many cases, the family business was developed for the purpose of facilitating personal and family goals. For example, in rural areas, farmers can use tourism as a way to generate additional income, thereby remaining in the area and retaining family property. Running a bed and breakfast establishment is a way to mix family and work. Lifestyle, locational and autonomy motives are the norm, but profit and growth-oriented entrepreneurs are also found within family businesses.This book is the first academic treatment of family business issues within the tourism and hospitality industry. It provides comprehensive assessment of ownership, management and family-related concerns across the entire business and family life cycle. Many new international case studies of real family businesses are used to illustrate key points. The book will be of significant interest to researchers and students in tourism and hospitality, small business and entrepreneurship studies, as well as to owners and potential investors in family businesses.
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Sport & leisure industriesMarch 1999Electronic Information Distribution in Tourism and Hospitality
by Peter O’Connor
Electronic information distribution has become undeniably important in the hospitality and tourism sectors. Using a combination of narrative, analysis and case studies, this text traces the origins of electronic distribution in tourism and places current developments in context, while also looking at developing technologies and assessing their potential effect on the industry of the future. It is written from a managerial (rather than a technical) perspective, and takes an international approach with worldwide analysis and case studies encompassing Europe and the USA as well as the global marketplace. These include discussions of the distribution strategies of companies such as SABRE, Group Accor, Holiday Inn, Utell International, Best Western, as well as examinations of developing systems such as TIS, Gulliver, TravelWeb, Microsoft Expedia, Degriftour, Imminus and THG. Developments in all sectors of the tourism and hospitality industries are explored, but particular emphasis is placed on the accommodation product, illustrating its information distribution through each of the different systems.
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November 2024Tourism Case Studies Latin America Region
by Thiago Allis, Sandro Carnicelli
Latin America is a complex mosaic of nations, people and landscapes, with unique cultural, scenic and economic resources but with no more than 6% of global international tourist arrivals (World Bank, 2019). The region hosts several top international destinations - such as the Caribbean islands and the sacred city of the Incas, Machu Picchu (Peru). Cities like São Paulo and Mexico City are internationally known for their Meetings Incentives Conferences and Exhibitions (MICE) sector. Galapagos (Ecuador) and Fernando de Noronha (Brazil) are areas of significant ecological importance. However, even if some of the destinations are well known internationally, the region is still seen as an untouched source for tourism at global and regional scales. Moreover, the region is still underrepresented in international tourism literature and content for pedagogical and educational purposes still limited. This gap needs to be filled, to help inform tourism developments and to better educate the next generation. This can help shift students and practitioners away from an over-dependence on models and ideas developed and tested in different social and cultural settings that may not be appropriate for a Latin American context. Therefore, this book aims to bring together researchers, students, practitioners and other agents involved with research, teaching and the operation of tourism to share their research and work experiences in Latin America, in the form of case studies focusing on real-world examples.
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Business, Economics & LawSeptember 2020Religious Tourism and the Environment
by Kiran A Shinde, Daniel H Olsen
The remarkable growth in religious tourism across the world has generated considerable interest in the impacts of this type of tourism. Focusing here on environmental issues, this book moves beyond the documentation of environmental impacts to examine in greater depth the intersections between religious tourism and the environment. Beginning with an in-depth introduction that highlights the intersections between religion, tourism, and the environment, the book then focuses on the environment as a resource or generator for religious tourism and the environment as a recipient of impacts of religious tourism. Chapters included discuss such important areas as disease, environmental responsibility and host perspectives. Covering as many cultural and environmental regions as possible, this book provides: An in-depth, yet holistic view of the relationships between religious tourism and the environment; A conceptual framework that goes beyond listing potential environment impacts; A strong focus on explaining the universality of the deeper environmental issues surrounding sacredness and sacred places. From a global writing team and featuring case studies spanning Europe and Asia, this book will be of great interest to researchers and students of tourism and religious studies, as well as those studying environmental issues.
