Blessa Retail Studies Institute
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Rethink Press
Since 2011, we’ve guided hundreds of experts to write and publish authority-defining books that raise their profile and build hugely successful businesses. Being directly involved in so many best-selling, award-winning, business-boosting author success stories has led us to one conclusion... Nothing sells you like a book. And no one builds books like Rethink.
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Business & managementNovember 2012Veterinary Practice Management
by Catherine R Coates, Alan Jones, Michael W Coates
Veterinarians are increasingly aware of the need to recognise they are working in a business enterprise. From operating as small practices twenty years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book covers practice management topics as taught in veterinary schools worldwide, providing students with a textbook resource in this increasingly important subject. It is also a valuable source of information for newly qualified veterinarians, veterinarians interested in practice management and veterinary practice managers.
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Trusted Partner
History of art & design styles: c 1600 to c 1800October 2014Material goods, moving hands
Perceiving production in England, 1700–1830
by Kate Smith
In eighteenth-century Britain, greater numbers of people entered the marketplace and bought objects in ever-greater quantities. As consumers rather than producers, how did their understandings of manufacturing processes and the material world change? Material goods and moving hands combines material culture and visual culture approaches to explore the different ways in which manufacturers and retailers presented production to consumers during the eighteenth century. It shows how new relationships with production processes encouraged consumers, retailers, designers, manufacturers and workers to develop conflicting understandings of production. Objects then were not just markers of fashion and taste, they acted as important conduits through which people living in Georgian Britain could examine and discuss their material world and the processes and knowledge that rendered it.
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September 2020Manual on Postharvest Handling of Mediterranean Tree Fruits and Nuts
by Carlos H. Crisosto, Gayle M. Crisosto
Postharvest is an important element of getting fresh, high quality fruit to the consumer and technological advances continue to outpace infrastructure. This book provides valuable, up-to-date information on postharvest handling of seven fruit and nut crops: almonds, figs, table grapes, pistachio, persimmon, peach and pomegranate. These crops are of particular importance in the Mediterranean region, but also to those countries that export and import these crops, where intensive economic resources are dedicated to developing information to understand and solve their postharvest problems. Written by a team of internationally-recognised postharvest experts, this manual collates and verifies essential but often difficult to access information on these important crops, pertinent for the World economics that affect agricultural communities. The book - Covers relevant postharvest topics for each crop across the growing, packing, shipping and retail postharvest phases - Has an emphasis on knowledge useful to solve current worldwide industry problems - Includes practical recommendations - Makes available information previously published in other languages This is must-have manual for growers and commodity handlers, cold storage managers, transportation personnel, produce managers and retail handlers, or anyone in the food chain that packs, transports, stores and sells these fruits and nuts.
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Rural planningFebruary 2007Global Supply Chains, Standards and the Poor
How the Globalization of Food Systems and Standards Affects Rural Development and Poverty
by Edited by Johan F M Swinnen,
Using original research from Asia, Africa, Europe and Latin America this book reviews the recent restructuring of the global agri-food industry and the dramatic rise of global retail chains in developing and transition countries. It focuses on the private standards and requirements imposed by multinational companies investing in these countries and the resulting changes to existing supply chains. It also examines the impact of these changes on local producers, particularly poor farmers, and considers the long-term policy implications in terms of growth and poverty.
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Business, Economics & LawDecember 2017Tour Operators and Operations
Development, Management and Responsibility
by Jacqueline Holland, David Leslie
With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.
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2022Over-the-Counter Trainer
160 double-sided flashcards for learning and counselling
by Dr. Kirsten Lennecke, Kirsten Hagel and Claudia Rothermel
Working at the sales counter is never dull: Every day, people come to you with the widest possible variety of questions and expect good advice. It does not matter whether it is about self-medication for adults, pregnant women, children, about aids and appliances, vegan diets or alternative medicine: Whatever your customer’s concerns – you always offer well-founded counselling. Based on real-life counselling situations routinely encountered in a pharmacy, the authors – all pharmacists with experience of retail sales – provide important information for such conversations and suggest helpful questions to ask when patients seek advice. Become a sales counter expert in no time!
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Society & culture: generalMay 2014The end of the experiment?
From competition to the foundational economy
by Andrew Bowman, Julie Froud, Sukhdev Johal, John Law, Adam Leaver, Mick Moran and Karel Williams
For thirty years, the British economy has repeated the same old experiment of subjecting everything to competition and market because that is what works in the imagination of central government. This book demonstrates the repeated failure of that experiment by detailed examination of three sectors: broadband, food supply and retail banking. The book argues for a new experiment in social licensing whereby the right to trade in foundational activities would be dependent on the discharge of social obligations in the form of sourcing, training and living wages. Written by a team of researchers and policy advocates based at the Centre for Research on Socio Cultural Change, this book combines rigour and readability, and will be relevant to practitioners, policy makers, academics and engaged citizens.
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Agriculture & related industriesJuly 2010Agri-food Chain Relationships
by Edited by Christian Fischer, Monika Hartmann.
Against the background of global market liberalization, increasing consumer awareness and concerns and the spreading of complex technology, new ways to produce, distribute and consume food are evolving. The organization of agricultural production and distribution systems need to adapt, including the development and maintenance of sustainable business relationships between farmers, food processors and grocery retailers. While agricultural value chains have been promoted for decades, more attention is needed on how to enable economic agents to develop lasting relationships and trust within value chains. Using qualitative and quantitative empirical results, Agri-food Chain Relationships offers an insight into the sustainability of current agribusiness relationships and discusses how these may be improved. Theoretical foundations for analysing agri-food chain relations are considered alongside case studies of different countries, food chains and chain stages regarding the issues of sustainable relationships and trust.
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Art: Financial AspectsThe rise of the modern art market in London
1850–1939
by Edited by Pamela Fletcher and Anne Helmreich
Now available in paperback for the first time, this study of the modern London art market establishes the central importance of London for the development of the modern retail market in fine art. Leading experts track the emergence and development of the structures and practices that have come to characterize the commercial art system, including the commercial art gallery, the professional dealer, the exhibition cycle and its accompanying rhetoric of press coverage and publicity, and an international network for the circulation of goods. This new commercial system involved a massive transformation of the experience of viewing art; of the relationships between artists, dealers, collectors, art objects and audiences; and of the very criteria of aesthetic value itself. Its history is thus a vital part of the history of modern art, and this anthology will be of interest to art historians as well as scholars of Victorian Studies, Museum Studies, and Social History.
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September 2024Customer Experience Management in the Caribbean
Concepts, Case Studies and Challenges
by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright
Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.
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January 2019Nutrition and Food Safety, Second Edition
by Terry L. Smith
Praise for the previous edition: "...easy-to-read...well-balanced...a good amount of detail."—School Library Journal Food recalls have made people nervous about eating some of their favorite foods. Every year, millions of people contract a foodborne illness. While many cases are nothing more than an upset stomach, some result in serious sickness. Nutrition and Food Safety, Second Edition explores the many risks to our food and water supplies, including bacterial contamination, agricultural pesticides, food additives, allergens, and industrial chemicals. Rapid changes in the food industry often outpace the ability of government oversight to protect the consumer. Learn about the interconnecting responsibilities of farmers, food processors, retailers, government regulators, and consumers to assure a safe food supply.
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Humanities & Social SciencesMay 2020Lawyers for the poor
Legal advice, voluntary action and citizenship in England, 1890–1990
by Katherine Bradley
From the 1890s onwards, social reformers, volunteer lawyers, and politicians increasingly came to see access to affordable or free legal advice as a critical part of helping working-class people uphold their rights with landlords, employers, and retailers - and, from the 1940s, with the welfare state. Whilst a state scheme was launched in 1949, it was never fully implemented and help from a lawyer remained out of the reach of many people. Lawyers for the poor is the first full-length study of the development of voluntary action and mutual schemes to make the law more accessible, and the pressure put on the legal profession and governments to bring in further reforms. It offers new insights of the role of access to the law in shaping ideas about citizenship and civil rights in the twentieth century.
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MedicineHorticultural Therapy
A Practical Handbook on Horticultural Treatment in Care Homes
by Veronika Waldboth, Susanne Suter-Riederer, Martina Föhn, Renata Schneiter-Ulmann, Lorenz Imhof
Plants play an important role in many people’s lives. They are associated with memories, joy, and meaningful activity, and they express people’s love of nature. Based on research, this horticultural therapy handbook has been developed to use these positive associations with plants in creative work with the elderly. The authors provide guidance on how to grow plants together and tend them, how to turn plants into experiences, and how they can be an outlet for creativity. Clear information is provided on materials and tools, and outlines the theoretical and therapeutic foundations of horticultural therapy. With practical examples, the authors show how plants can be integrated into day-to-day nursing care and into work with residents and their relatives. Target Group: Nurses, geriatric nurses, activity and enrichment specialists, occupational therapists
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Agriculture & related industriesJune 1997Transformation of the Agri-food System in Central and Eastern Europe and the New Independent States
by Jill E Hobbs, William A Kerr, James D Gaisford
This book offers a coherent perspective on the transition to a market-based agri-food system in the Central and Eastern European Countries and the New Independent States of the former Soviet Union. It provides a formal analysis of the entire food chain from farm inputs to final consumers including imports and exports. Major components of the agribusiness sector (inputs, farm-level marketing, processing, distribution and retailing) are all dealt with in separate chapters. In addition there is coverage of food security, multinationals, commercial law, finance and building market institutions. Theoretical chapters are devoted to problems concerning prices, transactions costs and bilateral monopoly. This theoretical discussion gives an in depth discussion of the difficulties underlying the process of transition to a market-based agri-food system and forms a consistent focus for the book as a whole. Overall, the book makes a highly original contribution to the literature on this topical subject and will be indispensable for agricultural and food economists, as well as general economists and others interested in the topic of economies in transition.
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Lifestyle, Sport & LeisureDecember 2024
The Handbook of Ornamental Fish Health and Welfare
by Nick Saint-Erne, Nick Saint-Erne
This book forms a complete resource covering ornamental fish health and welfare from a recognized expert on the topic. Beginning with an overview of the tropical fish industry and aquarium keeping, it covers all the key elements of care, including water-quality testing and maintenance, filtration systems, nutrition, husbandry, handling and transportation of fish, disease diagnosis, treatments and medications, and disease prevention. It also reviews areas of wider interest, such as biosecurity and zoonoses. The book can be read through to gain a complete overview of the care and welfare of ornamental aquarium and pond fish, or it can be used to easily look up specific information about a topic of interest. With numerous illustrations and photographs, plus references allowing readers to study areas of interest in more detail, this book makes an invaluable teaching and reference handbook. It is a vital source of information for veterinarians, scientists using fish in their labs, students, ornamental fish breeders, retail pet store workers, and aquarium keepers looking for trusted advice about how to properly care for their ornamental freshwater fish.
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Fiction2021Composition Biography: Thoughts and Confusion Carry Me
by Said Bengrad
The book is a story that combines childhood living in the 1960s deserts, before current forms of technology and virtualization. In this narrative text, it was not a matter of resurrecting a moment in a fleeting life in a non-stop chronology, but of shaping it into concepts that reconstruct it in an abstract way. The text does not present an individual story, but rather redraws the boundaries of an entire generation’s experience, a generation that saw the light after Morocco’s independence, with all of its subsequent achievements, failures, victories, and tragedies. The narrator in the text does not present ready-made theories; instead, he captures life in its events and facts and elevates it to an abstract level pending contemplation. The event in the text is an excuse for restoring life in the form of a “human experience,” and that is the outlet for returning academic knowledge to its role as an incubator for people’s concerns as depicted by their narratives, stories, and beliefs. What people experience by instinct; the story turns into another story constructed in the abstract. We do not simply live, we also contemplate our own living, and this is the sublime function of narration.
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February 2019Tourism Information Technology
by Pierre J Benckendorff, Zheng Xiang, Pauline J Sheldon
This third edition of 'Tourism Information Technology' provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, foodservice, destinations, attractions, events and entertainment. Fully updated throughout and organised around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision making before their trip, during their travels and at the destination. It: · Provides comprehensive and up to date coverage of all key topics in tourism information technologies · Covers new areas such as (among others) augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowdsourcing for sustainability, online reputation management and big data · Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites. Accompanied online by instructor PowerPoint slides, multiple choice questions and further case studies, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.
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Business, Economics & LawDecember 2021Managing Staff Turnover
by Häfner, Alexander; Truschel, Christina
The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market. Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration
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Technology, Engineering & AgricultureSeptember 2016Postharvest
An Introduction to the Physiology and Handling of Fruit and Vegetables
by Ron Wills, John Golding
Completely updated, this broad-based introductory level textbook covers the key concepts and practical technologies to slow the deterioration of harvested produce, including handling, packaging, transport, temperature management and the control of pests and diseases. The book retains the high quality colour section and the content has been revised to reflect up-to-date information on the key issues of effective postharvest handling. New to the sixth edition: - Discussion of issues important to consumers and the impact of trends in convenience marketing on the quality of fresh-cut produce - Coverage of sustainability in terms of both energy used by technologies and non-synthetic disease and pest control systems - Greater consideration given to pre-harvest factors that influence quality - Additional information about the health benefits of plant antioxidant properties and a discussion of 'superfoods' This new edition is an invaluable resource for students of horticulture, plant physiology and food science, and industry personnel involved with the transportation, warehousing, marketing and retailing of fresh produce. ; Completely updated, this broad-based introductory level textbook covers the key concepts and practical technologies to slow the deterioration of harvested produce, including handling, packaging, transport, temperature management and the control of pests and diseases. ; -: Preface 1: Introduction 2: Structure and composition 3: Physiology and biochemistry 4: Temperature 5: Water loss and humidity 6: Storage atmosphere7: Technology of cool storage8: Physiological disorders 9: Pathology 10: Quality evaluation and management 11: Preparation for market 12: Marketing and the consumer
