Tourism Information Technology
by Pierre J Benckendorff, Zheng Xiang, Pauline J Sheldon
This third edition of 'Tourism Information Technology' provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, foodservice, destinations, attractions, events and entertainment. Fully updated throughout and organised around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision making before their trip, during their travels and at the destination. It: · Provides comprehensive and up to date coverage of all key topics in tourism information technologies · Covers new areas such as (among others) augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowdsourcing for sustainability, online reputation management and big data · Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites. Accompanied online by instructor PowerPoint slides, multiple choice questions and further case studies, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.
Foreign rights available. We will positively consider translations of abridged versions of this title. If you wish to receive image and/or design files, please let us know at the beginning of the process and when making an offer. CABI reserves the right to charge an additional fee for such requests, which will be added to the overall fee, and to refuse such requests if the files are not available or for any other reason.
Pauline J. Sheldon PhD is Professor Emerita at the University of Hawai'i's School of Travel Industry Management where she also served as Dean. Currently her research specializes in social entrepreneurship and corporate social responsibility in tourism, sustainable tourism, knowledge management in tourism, and wellness tourism. Most recently she has published a second edition of her book Tourism Information Technology (CABI publishers) with co-authors Benckendorff and Fesenmaier. In 2008 she won the UNWTO Ulysses prize for contributions to knowledge in sustainable tourism. In 2009 she was recognized with the International Travel and Tourism Research Association Lifetime Achievement Award, and in 2013 received the Hannes Werthner Lifetime Achievement Award from the International Federation for Tourism and Information Technology (IFITT) for her work in tourism information systems. She has been a Visiting Professor at Vienna University of Economics, Institute of Tourism and Leisu
CABI (CAB International)
CABI (CAB International) is an international, non-profit body improving lives by providing information & scientific expertise to solve problems in agriculture & the environment.View all titles
- Publisher CAB International
- Publication Date February 2019
- Orginal LanguageEnglish
- ISBN/Identifier 9781786393432 / 1786393433
- Publication Country or regionUnited Kingdom
- Primary Price 39.99 GBP
- ReadershipProfessional and Scholarly
- Publish StatusPublished
- Copyright Year2019
- SeriesCABI Tourism Texts
- Reference Code4184
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