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      • Rights Expert

        Rights Expert Literary and Licensing Agency is representing in Romania, directly or through other agents, more than 45 publishing houses and imprints (mainly from UK and USA). Part of the publishers represented in Romania agreed to give us the international representation for other CEE territories: Poland, Czech Republic, Slovakia, Hungary, Croatia, Slovenia, Serbia, Bulgaria. Rights Expert Literary and Licensing Agency is having a portfolio of creative, independent and flexible publishers from domains like: Children and Young Adult books (non-fiction): activity books, color and stickers books. Children and Young Adult books (fiction): picture books (trendy in all the markets); story books; novels; comic magazines and books. Adult non-fiction: Self-help, Health, Body, Mind & Spirit etc. Adult fiction

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        Indie Experts Publishing and Author Services

        Publishing 3.0 and Author services for non-fiction specialists who care about influencing with high quality content.

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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        December 2016

        Great Power Speed: The Road to the Rise of China's High-speed Rail

        by High-speed rail experience

        This topic takes as a sample the glorious development history of high-speed rail, which is highly concentrated and represents China’s manufacturing industry catching up with the world’s advanced level. This vivid portrayal of characters reflects the spirit and core values of Chinese railway people's minds of the motherland, tenacious struggle, and brave climbing, fully interpreting China's democracy, independence and self-reliance, and realizing the Chinese dream of making the country and the people rich.

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        Humanities & Social Sciences
        March 2024

        Diaspora as translation and decolonisation

        by Ipek Demir

        This innovative study engages critically with existing conceptualisations of diaspora, arguing that if diaspora is to have analytical purchase, it should illuminate a specific angle of migration or migrancy. To reveal the much-needed transformative potential of the concept, the book looks specifically at how diasporas undertake translation and decolonisation. It offers various conceptual tools for investigating diaspora, with a specific focus on diasporas in the Global North and a detailed empirical study of the Kurdish diaspora in Europe. The book also considers the backlash diasporas of colour have faced in the Global North.

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        Humanities & Social Sciences
        December 2016

        Hold Your Heart

        by Yang Jinyuan

        The book is mainly based on the author's own life experience and mental journey to discuss the experience and perception of life along with the wisdom and art of life. The stories shows that the author keeps his sincerity, does not forget his original heart, adheres to his beliefs, and keeps his mission in mind.

      • Trusted Partner
        Humanities & Social Sciences
        March 2014

        Transforming conflict through social and economic development

        Practice and policy lessons from Northern Ireland and the Border Counties

        by Sandra Buchanan

        Transforming conflict through social and economic development examines lessons learned from the Northern Ireland and Border Counties conflict transformation process through social and economic development and their consequent impacts and implications for practice and policymaking, with a range of functional recommendations produced for other regions emerging from and seeking to transform violent conflict. It provides, for the first time, a comprehensive assessment of the region's transformation activity, largely amongst grassroots actors, enabled by a number of specific funding programmes, namely the International Fund for Ireland, Peace I, II and III and INTERREG I, II and IIIA. These programmes have been responsible for a huge increase in grassroots practice which to date has attracted virtually no academic analysis; this book seeks to fill this gap. In focusing on the politics of the socioeconomic activities that underpinned the elite negotiations of the peace process, key theoretical transformation concepts are firstly explored, followed by an examination of the social and economic context of Northern Ireland and the border counties. The three programmes and their impacts are then assessed before considering what policy lessons can be learned and what recommendations can be made for practice. This is underpinned by a range of semi-structured interviews and the author's own experience as a project promoter through these programmes in the border counties for more than a decade. The book will be essential reading for students, practitioners and policymakers in the fields of peace and conflict studies, conflict transformation, peacebuilding, post-agreement reconstruction and the political economy of conflict and those interested in contemporary developments in the Northern Ireland peace process. ;

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        Humanities & Social Sciences
        October 2010

        The Northern Ireland experience of conflict and agreement

        A model for export?

        by Robin Wilson

        The Northern Ireland Experience of Conflict and Agreement presents a salutary warning to the international community against the fashionable view that there is an 'Irish model' which can be exported to cauterise ethnic troubles around the globe. The book draws on extensive archive research in London and Dublin on the 1970s power-sharing experiment, and on interviews with senior officials and political figures from the two capitals-as well as reconciliation practitioners-about the negotiation and chequered implementation of the Belfast agreement. It shows how stereotyped conceptions of the problem as a product of 'ancient hatreds', allied to solutions based on Realpolitik, have failed to transform Northern Ireland from a fragile peace, following the exhaustion of protracted paramilitary campaigns, to genuine reconciliation. The book concludes with practical proposals for constitutional reforms which would favour genuine power-sharing-rather than merely sharing power out-and set Northern Ireland on the road to the 'normal', civic society its long-suffering residents desire. It will be essential reading not only for academics and postgraduates interested in ethnic conflict but also for policy-makers who confront it in practice. ;

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        Teaching, Language & Reference
        October 2023

        Conceptualising China through translation

        by James St André

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        Business, Economics & Law
        December 2017

        Tour Operators and Operations

        Development, Management and Responsibility

        by Jacqueline Holland, David Leslie

        With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.

      • Trusted Partner
        February 2014

        The Beijing Drifters

        by Tan Xilin

        This is an autobiographical memoir of a Beijing drifter. The book takes the author as a true experience of the North drift tribe as the main content, with the author's career struggle as the main line, and Xin Er's love as a vice-line, focusing on the author in the CCTV as extra-section director, after the column is withdrawn and End of the experience of the North drift and in the meantime and Xin Er from the beautiful encounter, dedication fell in love to emotion derailed, and finally sadly break up the love life, revealing the media as the representative of many North drift ethnic identity embarrassment and hard-won. The book closely linked to the "drifting" word, not only a real record of the Northern drift ethnic working life, at the same time reflects this group in the huge psychological gap between dreams and reality, a true description of the generation of North Drift carrying sweet dreams struggle Story and dream course.

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        20th century history: c 1900 to c 2000
        December 2016

        The stadium century

        Sport, spectatorship and mass society in modern France

        by Robert W. Lewis. Series edited by Maire Cross, David Hopkin

        The stadium century traces the history of stadia and mass spectatorship in modern France from the vélodromes of the late nineteenth century to the construction of the Stade de France before the 1998 soccer World Cup. As the book demonstrates, the stadium was at the centre of debates over public health and urban development and proved to be a key space for mobilising the urban crowd for political rallies and spectator sporting events alike. After 1945, the transformed French stadium constituted part of the process of postwar modernisation but also was increasingly connected to global transformations to the spaces and practices of sport. Drawing from a wide range of sources, the stadium century links the histories of French urbanism, mass politics and sport through the stadium in an innovative work that will appeal to historians, students of French history and the history of sport, and general readers alike.

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        May 2023

        Technology and Social Transformations in Hospitality, Tourism and Gastronomy

        South Asia Perspectives

        by Savita Sharma, Shivam Bhartiya

        This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

      • Trusted Partner
        Business, Economics & Law
        August 2017

        Visitor Experience Design

        by Noel Scott, Jun Gao, Jianyu Ma, Pierre J Benckendorff, Ana Claudia Campos, I-Ling Chen, Peiyi Ding, Rouven Doran, Afiya Holder, Shan Jiang, Svein Larsen, Dung Le, Kuan-Huei Lee, Shanshi Li, Xiang Li, Wei Liu, Júlio Mendes, Brent Moyle, Liubov Skavronskaya, Beverley Sparks, Patricia Valle, Gabby Walters, Ying Wang, Katharina Wolff, Laurie Wu, Lihua Gao

        Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience, including: · The psychological process of the formation or creation of a visitor's experiences · Psychological aspects of tourism experiences such as attention, emotion, memory and mindfulness · Pre-stage experience: customer inputs such as knowledge, myths, values and memories from previous travel · On-site experience: co-creation processes · Post-stage experience: immediate and long term outcomes including happiness and well-being · Experience design cases Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.

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        Teaching, Language & Reference
        September 2018

        Study on Yao Literature Panwang Dage and its English Translation

        by Peng Qing

        The book studys the translation of Panwang Dage, a great Yao epic, from Chinese to English. It initially illustrates the text from linguistic level and cultural level, providing the basis for the use of translation strategies and methods focusing on oral literature of the southern ethnic minorities in China. Further, the author conducts theoretical interpretation and derivations, and puts forward some new ideas, like "dynamic equivalence of domestication and foreignization", "progressive translation based on cultural memes", etc., which can work in the translation of Chinese folk classics, especially the epics of southern China.

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        December 2013

        Ich bin die Nacht

        Thriller

        by Cross, Ethan

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