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      • Trusted Partner
        May 2025

        Building Human Capital in Tourism and Hospitality

        Perspectives from theory and practice

        by Jorge Marques, Joana A Quintela, Marília Durão, Medéia Veríssimo

        Career development in the tourism and hospitality industry has attracted greater attention, leading to a higher recognition of the relevance of formal and industry-specific education and training. New career opportunities emerge as new challenges arise, urging for ongoing and renewed debates surrounding higher-level skills and the development and optimization of human capital. Building bridges between higher education institutions, the industry, and other relevant stakeholders - primarily via needs assessment, curriculum design, and monitoring of on-the-job training practices and processes - is critical to promoting the employability of a graduate-level skilled workforce. This book takes steps towards contributing to higher valuation of tourism and hospitality jobs by: combining theoretical and practical viewpoints from scholars, researchers, and practitioners, showcasing challenges and opportunities associated with managing human capital in tourism and hospitality, offering critical and reflective perspectives on competencies development, graduate employability, and improvement of human resource management practices. It will be of interest to researchers, students, teachers, and professionals who want to further explore the area of human capital in tourism and hospitality.

      • Trusted Partner
        May 2023

        Technology and Social Transformations in Hospitality, Tourism and Gastronomy

        South Asia Perspectives

        by Savita Sharma, Shivam Bhartiya

        This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

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      • Trusted Partner
        November 2024

        Tourism Case Studies Asia-Pacific Region

        by Taufik Abdullah, Reni Polus, P. P. Anjusha, Toney K. Thomas, Ade Suherlan, Reiza Miftah Wirakusuma, Alexandra Coghlan, Jennifer Kim Lian Chan, I Putu Gede Eka Praptika, Amanda Natasanti, Della Ade Saputri, Muhammad Ibnu Azzulfa, Brigita Talentiana Mahen, Fahmi Prihantoro, Lan Wang, Sarin Chhuon, Eiji Ito, Sunayana, Nimit Chowdhary, Abhisek Porya, Sweety Mishra, Yu Li, Ramon Benedicto A. Alampay, Mohamed Shenaan, Heike Schänzel, Ranjana Tiwari, Parishmita Gogoi, Alka Maheshwari, Morakot Ditta-Apichai, Krittawit Krittayaruangroj, Suparak Suriyankietkaew, Nadzirah Hosen, Isabel Paulino, Amran Hamzah, Rachel Clissold, Ross Westoby, Karen E. McNamara, Viviane Obed, E. Joshu Ajoon, Stuart Hayes, David N. Nguyen, Gabriel Fuentes Cordoba, Ana Delevska, Sandra Cherro Osorio, Van K. Nguyen, Zainub Ibrahim, Paul Gemmell, Madura Thivanka Pathirana, Bobbie Chew Bigby, Noel Scott, Sarah Gardiner, Sabiha Yeasmin Rosy, Joo-Ee Gan, Michelle Szydlowski, Aileen C. Ani, Aindrila Chakraborty, Kadek Sumaja,

        Tourism Case Studies from the Asia-Pacific Region offers a comprehensive exploration of the diverse world of tourism within one of the most dynamic regions on the globe. Authored by leading academic and industry experts, this volume fills a crucial gap in tourism literature by providing practical and engaging case studies that highlight real-world industry best practices, challenges, and opportunities. The volume explores critical topics such as sustainable practices, cultural preservation, community empowerment, resilience, management strategies, policy development, and emerging trends. With 32 case studies, readers are taken on a journey through the unique characteristics of tourism destinations in the Asia-Pacific region, from the bustling cities of China and Japan to the emerging markets of India and beyond. Each case study provides clear aims, context, and outcomes, offering invaluable insights and practical lessons that can be applied in various tourism contexts. Designed for both academic and professional audiences, this volume serves as an essential resource for instructors looking to enhance their teaching practices, students aspiring to succeed in the tourism industry, and practitioners seeking to understand the complexities and opportunities within the Asia-Pacific tourism landscape.

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        Business, Economics & Law
        December 2017

        Tour Operators and Operations

        Development, Management and Responsibility

        by Jacqueline Holland, David Leslie

        With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.

      • Trusted Partner
        Literature & Literary Studies
        June 2022

        Bulletin of the John Rylands Library 98/1

        The Artist of the Future Age: William Blake, Neo-Romanticism, Counterculture and Now

        by Douglas Field

        This special issue of the Bulletin of the John Rylands Library is devoted to William Blake. It explores the British and European reception of Blake's work from the late nineteenth century to the present day, with a particular focus on the counterculture. Opening with two articles by the late Michael Horovitz, an important figure in the 'Blake Renaissance' of the 1960s, the issue goes on to investigate the ideological struggle over Blake in the early part of the twentieth century, with particular reference to W. B. Yeats. This is followed by articles on the artistic avant-garde and underground of the 1960s and on Blake's significance for science fiction authors of the 1970s. The issue closes with an article on the contemporary Belgian art collective maelstrÖm reEvolution.

      • Trusted Partner
        Literature & Literary Studies
        February 2023

        Difficult pasts

        by Mimi Ensley

      • Trusted Partner
        2024

        Reading Clinical Studies Critically

        Clinical trials, reviews, guidelines

        by Dr. Iris Hinneburg

        Make or break? Advertisements repeatedly praise „plant-based“ products or promise new mobility through ointments and dietary supplements. The tools of evidence-based pharmacy help to answer the question „Does this really help?“ This practical guide offers tips and explanations on how to be confident of finding the relevant scientific literature, critically evaluate clinical studies, and interpret therapeutic results. The book provides guidance on how to classify the quality of reviews and meta-analyses and assess the reliability of guidelines in everyday healthcare practice. Practical examples help to avoid pitfalls in evaluation and to understand the statistical details. An extensive appendix with technical terms, checklists, important institutions of evidence-based medicine and further sources completes the book.

      • Trusted Partner
        Science & Mathematics
        October 2018

        Corporate Social Responsibility

        Win-win Propositions for Communities, Corporates and Agriculture

        by S P Wani, K V Raju, Anand K. Singh, Aviraj Datta, O.P. Chaturvedi, S.K. Dasgupta, Gajanan Sawargaonkar, Girish Chander, A.V.R. Kesava Rao, Kaushal K. Garg, Mukund D. Patil, G. Pardhasaradhi, K Srinivas, Raghavendra Sudi, Inder Dev, Kiran J. Petare, Nagaraju Budama, Rajesh Nune, Ramesh Singh, A. N. Rao, Prabhakar Pathak, D.S. Prasad Rao, C. Srinivasa Rao

        This book examines the design and implementation of corporate social responsibility (CSR) activities in rural areas, based on collaboration between well-known corporates and an international research organization. Researchers used various scientific tools and methods to enhance rural livelihoods and improve sustainable natural resources management. Including three chapters covering the philosophy and practices of CSR, this book covers emerging policies and their implications in India. Eight case studies based on actual practices explore climate-resilient agriculture, water footprint, improving livelihoods, diversification of crop pattern, enhancing crop productivity, and sustainable development in low rainfall regions. Five further chapters cover soil health improvement, improving rural wastewater management and enhancing rural livelihoods, based on various case studies. The book offers macro and micro perspectives of CSR work and its critical benefits to both community and natural resources. This book covers: Philosophy and practices of corporate social responsibility. Impact studies on improving livelihoods and sustainable development of natural resources. Process steps across various CSR initiatives. Distinct features of each corporate agency. This book will be useful to corporates, individuals involved in CSR work as well as students and researchers focused on agricultural development and the sustainable development of natural resources.

      • Trusted Partner
        Literature & Literary Studies
        November 2021

        Dante beyond influence

        Rethinking reception in Victorian literary culture

        by Federica Coluzzi, Anna Barton

        Dante beyond influence is the first study to conceptualise and historicise the hermeneutic turn in Dante reception history and Victorian cultural history, charting its development across intellectual realms, agents and forms of readerly and writerly engagement. Unearthing previously unseen manuscript and print evidence, the book conducts a material and book-historical inquiry into the formation and popularisation of the critical and scholarly discourse on Dante through Victorian periodicals, mass-publishing, traditional and Extramural higher education. The book demonstrates that the transformation of Dante from object of amateur interest (dantophilia) to subject of systematic interpretive endeavours (dantismo) reflected paradigmatic changes in Victorian intellectual and socio-cultural history.

      • Trusted Partner
        Business, Economics & Law
        March 2019

        Emotional Intelligence in Tourism and Hospitality

        by Erdogan Koc

        Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

      • Trusted Partner
        Humanities & Social Sciences
        March 2023

        Golden Mummies of Egypt

        Interpreting identities from the Graeco-Roman period

        by Campbell Price, Julia Thorne

        Golden Mummies of Egypt presents new insights and a rich perspective on beliefs about the afterlife during an era when Egypt was part of the Greek and Roman worlds (c. 300 BCE-200 CE). This beautifully illustrated book, featuring photography by Julia Thorne, accompanies Manchester Museum's first-ever international touring exhibition. Golden Mummies of Egypt is a visually spectacular exhibition that offers visitors unparalleled access to the museum's outstanding collection of Egyptian and Sudanese objects - one of the largest in the UK.

      • Trusted Partner
        Medicine
        August 2016

        Health Emergency Preparedness and Response

        by Glen Curry, Simon Lewis, Roger Carter, Philippa Sully, Anthony Rowe, Peter Thorpe, Verity Kemp, Richard Williams, Rob Ellett, John Simpson, Gordon MacDonald, David Griffiths, Jonathan Van-Tam, Tim Uyeki, Marianne Coughlin, Chloe Sellwood, Andy Wapling

        Intensely practical and down to earth, this timely new text covers the breadth of health emergency preparedness, resilience and response topics in the context of inter-disciplinary and whole society responses to a range of threats. It includes public, private and third sector roles in preparation for and in response to natural and man-made events, such as: major incident planning; infectious disease epidemics and pandemics; natural disasters; terrorist threats; and business and service continuity management. The book builds upon the basics of risk assessment and writing an emergency plan, and then covers inter-agency working, command and control, communication, personal impact and business continuity as well as training, exercises and post-incident follow up. Detailing the full emergency preparedness and civil protection planning cycle, the book is illustrated throughout with real-life examples and case studies from global experts in the field for countries with both advanced and developing healthcare systems. This practical handbook covering the essential aspects of major incident and disaster management is ideal for undergraduate and master's students in emergency management and public health, as well as for practitioners in emergency preparedness and civil protection. It will be valuable to all health practitioners from ambulance, hospital, primary and community care, mental health and public health backgrounds. Read the first chapter for free: Introduction: Why Do We Need to Prepare? ; Intensely practical and illustrated with real-life examples, this text covers the breadth of health emergency preparedness, resilience and response topics in the context of inter-disciplinary and whole society responses. It includes public, private and third sector roles in preparation for and in response to natural and man-made events. ; 1: Introduction: Why do we need to Prepare?2: The Planning Process3: Risk Assessment4: Writing an Emergency Plan5: Emergency Planning and Response: Working in Partnership6: Interprofessional Working: Understanding some Emotional Barriers and Unconscious Processes That Might Influence Practice in Group and Team Work7: Command, Control and Communication8: Communications during a Health Emergency9: Psychosocial and Mental Health Care Before, During and After Emergencies, Disasters and Major Incidents10: Business Continuity11: Training and Exercising for Emergency Preparedness, Resilience and Response12: Post-incident Follow-up13: Mass Casualty Incidents14: Preparedness and Response to Pandemics and other Infectious Disease Emergencies15: CBRN Incidents16: A Military Case Study17: From Pandemics to Earthquakes: Health and Emergencies in Canterbury, New Zealand

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        Sport & leisure industries
        October 2004

        Improving Tourism and Hospitality Services

        by Eric Laws

        Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.

      • Trusted Partner
        Business, Economics & Law
        April 2020

        Managing Hospitality Experiences

        by Alexandra J Kenyon, Peter Robinson, James Musgrave

        Experience is a crucial part of the hospitality industry, and must be carefully managed if it is to succeed. The first textbook to focus on experience specifically, this book provides a full and detailed insight into the ways in which experiences are designed and delivered. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management, and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. Including a range of important contemporary topics such as overtourism, resilience and ethics, it is supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions, and forms an invaluable read for students of hospitality and event management.

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