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Tourism, Hospitality & Leisure
Textbooks, research and professional titles in Tourism, Hospitality and Leisure
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Business, Economics & LawNovember 2020Tourism in Development: Reflective Essays
by Peter U C Dieke, Brian E M King, Richard Sharpley, Ali Thompson
This book: - comprises reflective essays written by internationally-ranked scholars and tourism consultants with extensive experience, particularly in the developing world countries - considers extant themes, issues and challenges related to tourism and development - offers a critical and contemporary perspective on tourism's significance and role in development.
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Business, Economics & LawMarch 2019Emotional Intelligence in Tourism and Hospitality
by Erdogan Koc
Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.
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September 2022Tourism Planning and Development in Eastern Europe
by Hania Janta, Konstantinos Andriotis, Dimitrios Stylidis
Three decades ago, the hypermobility of tourists from the days before the global pandemic was truly unthinkable in Eastern Europe. The borders were closed and the region isolated from the rest of the world. Despite an extraordinary transformation of tourism in the area since, Eastern Europe remains under-explored in tourism studies. This book fills the gap by outlining contemporary strategies for tourism development in post-socialist countries, considering the opportunities and challenges as well as the initiatives and approaches to sustainability. Reviewing tourism development and planning across Albania, Bulgaria, Croatia, Czechia, Estonia, Latvia, Poland and Romania, this book: - Offers a contemporary and insightful outlook of Eastern Europe tourism, with a wide range of case studies from inter-disciplinary and single-disciplinary perspectives; - Uses varied methodological approaches and research methods, including in-depth interviews, focus groups, informal conversations, document analysis, netnography, questionnaires and secondary data, to form an interesting and diverse treatise; - Considers post-COVID tourism and the significant role of tourism stakeholders in its re-development. Illuminating the various economic, socio-cultural and environmental impacts that tourism has created, this book is a valuable reference for researchers and students of tourism and related disciplines, as well as anyone interested in the development of Eastern Europe.
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May 2025Building Human Capital in Tourism and Hospitality
Perspectives from theory and practice
by Jorge Marques, Joana A Quintela, Marília Durão, Medéia Veríssimo
Career development in the tourism and hospitality industry has attracted greater attention, leading to a higher recognition of the relevance of formal and industry-specific education and training. New career opportunities emerge as new challenges arise, urging for ongoing and renewed debates surrounding higher-level skills and the development and optimization of human capital. Building bridges between higher education institutions, the industry, and other relevant stakeholders - primarily via needs assessment, curriculum design, and monitoring of on-the-job training practices and processes - is critical to promoting the employability of a graduate-level skilled workforce. This book takes steps towards contributing to higher valuation of tourism and hospitality jobs by: combining theoretical and practical viewpoints from scholars, researchers, and practitioners, showcasing challenges and opportunities associated with managing human capital in tourism and hospitality, offering critical and reflective perspectives on competencies development, graduate employability, and improvement of human resource management practices. It will be of interest to researchers, students, teachers, and professionals who want to further explore the area of human capital in tourism and hospitality.
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May 2022Tourism Transformations in Protected Area Gateway Communities
by Susan L Slocum, Peter Wiltshier, John Basil Read IV, Dorothee Bohn, Andrea Zita Botelho, Kelly S. Bricker, Robert S. Bristow, Karina H. Casimiro, Rosa Suárez Chaparro, Ana Cristina Costa, Kynda R. Curtis, Margaret J. Daniels, Edieser Dela Santa, C. Michael Hall, Manuel Ramón Gonzalez Herrera, Russell M. Hicks, Julie Judkins, N. Qwynne Lackey, Natalya Lawrence, Gustavo C. X. M. P. Machado, Gianna Moscardo, Jake Powell, Sidnei Raimundo, Mary Anne Ramos-Tumanan, Milena Manhães Rodrigues, Chris Ryan, Renato de Oliveira dos Santos, Jessica A. Schottanes, Ole R. Sleipness, Maria Anunciação Ventura, Therez B. Walker
Gateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.
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April 2022Tourism Planning and Development in Western Europe
by Konstantinos Andriotis, Carla Pinto Cardoso, Dimitrios Stylidis
For many decades, Western European countries have undertaken diverse pathways in tourism development and planning. Most have experienced fast or even unlimited growth, resulting in overtourism and, now, the introduction of policies that respect the limits of communities and the sustainability of their resources. Focusing exclusively on tourism development, planning and policy, this book draws together new voices to discuss issues across Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Malta, Norway, Portugal, Spain, Sweden and the UK. It: - Provides both successful and unsuccessful case studies to illuminate real, practical solutions, developed by tourism scholars who are experts in their researched context countries. - Adopts a range of methodological approaches to cover diverse and less-covered areas such as industrial tourism, saltpans, natural and cultural heritage, and micro-destinations. - Considers post-COVID tourism and the significant role of tourism stakeholders in Western Europe's re-development. An invaluable collection for policy-makers, researchers and academics, this book is also an insightful source of engaging contemporary case studies for use in the classroom.
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June 2023Sustainable Tourism in the Americas
by Edward W Manning, Luis Márquez
Sustainable Tourism in the Americas introduces the reader to the establishment of sustainable tourism across the region. It examines questions such as 'what is really meant by sustainable tourism?' Covered in eight chapters, the book discusses the evolution and application of the concept in the Americas from its origins as well as documenting established success stories of sustainable tourism policy and implementation from several countries in the Americas. The country and regional case studies critically examine what sustainable tourism means in their destination and address how in practice the concept of sustainability can be built to show results across different cultural and ecological situations ranging from local indigenous sites to urban environments. The book presents solid findings and includes content from: · research of academics and experiences of those working within the heritage setting; · recent criteria and indicators of sustainable tourism developed by GSTC and other standards, indicators and observatories work associated with UNWTO; · success stories of managing Western tourism destinations and applies relevant lessons to Americas; · Provides support to those who need to study and manage impacted destinations. It will be a valuable addition to the current lack of literature on this concept and of particular interest to those working within and studying tourism management and related themes.
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Business, Economics & LawMarch 2019Private Sector Tourism in Conservation Areas in Africa
by Susan Snyman, Anna Spenceley
In Africa's protected areas, tourism involves numerous stakeholders interacting in various partnerships and relationships. These stakeholders include governments, communities, NGOs, the private sector, and academics. Through the use of extensive case studies from throughout Africa this book presents guidelines to ensure optimal benefits for stakeholders as well as promoting the sustainability of tourism in Africa. It includes descriptions of the various models/options for the private sector to engage in tourism in conservation areas in Africa including, amongst others, pure private sector ownership, joint ventures, tripartite agreements and government leases. The processes used to develop these partnerships - from start to finish - are covered, as well as best practices for the private sector engaging in tourism. The book provides guidance on assessing what private sector tourism options are most suitable based on guidelines of conditions and desired outcomes promoting the long-term sustainability of African tourism in protected areas.
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Business, Economics & LawOctober 2020Tourism in European Microstates and Dependencies
Geopolitics, Scale and Resource Limitations
by Dallen J Timothy, Ali Thompson
Tourism in European Microstates and Dependencies carefully examines the nuances and realities associated with tourism, social and economic development, geography, and geopolitics of Europe's smallest microstates and dependencies. Through case study-based material, the book covers the smallest states of Europe, the European dependencies inside Europe, and other unique territorial anomalies and unrecognized de facto states. It looks at how, besides small size and economy of scale, one of the characteristics that connects these unique states and territories is their dependence on tourism, or their desire to develop it, for their socio-economic well-being. This book provides a thorough overview of tourism-related challenges and opportunities associated with smallness/scale, limited population size, economic development, cross-border cooperation (dependency) with larger neighbour states, relationships with the European Union, geopolitical challenges, questions of sovereignty, vulnerability, and touristic importance on the world stage. It provides a comprehensive examination of the smallest states and state-like entities in Europe. It examines the social, economic, and political importance of tourism in some of the smallest countries and territories in the world. It is the first book of its kind to look systematically at small, yet extremely important, areas of Europe from tourism, socio-economic, and geopolitical perspectives. Coverage includes Andorra, Liechtenstein, Monaco, San Marino, the Vatican City, Åland, Akrotiri and Dhekelia, the Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Svalbard, Llívia, Campione d'Italia, Transnistria, Abkhazia, and South Ossetia, as well as several other enclaves, autonomous areas, and unrecognized 'micro-nations'. This book will be an invaluable resource for post-graduate students and research scholars in the areas of tourism, geography, political science, and European studies.
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Business, Economics & LawMarch 2022Vietnam Tourism
Policies and Practices
by Huong T. Bui, Giang T. Phi, Long H. Pham, Huong H. Do, Andrew Le, Binh Nghiem-Phu, Quynh N. Bui, He T. Bui, Phuong-Anh Dang, Thuy T. Duong, Thomas E. Jones, Thu G. Hoang, Phuong M. Ngo, Tuan Q. Pham, Thanh D. Tran, Hang T.B. Tran, Le-Anh Trinh, Hai Q. Truong
Vietnam has experienced rapid growth within its tourism industry during the past decades. This growth is part of Vietnam's opening economy allowing a wide range of forms of tourism. Vietnam Tourism: Policies and Practices provides a comprehensive review of tourism development in Vietnam. Part I outlines the history of tourism, the role and involvement of public and private sectors in governance and planning, and the markets for tourism. Part II offers analysis and assessment of various types of tourism in Vietnam, including marine and island, eco, heritage, dark and community-based tourism. Part III centres on current operational issues of tourism, hotels and events. The book provides an up-to-date analysis on Vietnamese tourism policy, structure, governance, and operations as well as various forms of tourism from both a theoretical and practical perspective by: providing a comprehensive review in a single resource; outlining public and private sector tourism; addressing Vietnamese structure, governance and planning of tourism; examining special interest tourism; · addressing current issues of industry's operations and management; embracing local and global perspectives; principles and practices applicable to Southeast Asia. Written by scholars with extensive research experience on tourism in Vietnam this book is a reliable source of reference for students, researchers and industry practitioners who are interested modern tourism specifically in Vietnam and Southeast Asia.
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May 2023Technology and Social Transformations in Hospitality, Tourism and Gastronomy
South Asia Perspectives
by Savita Sharma, Shivam Bhartiya
This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.
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Business, Economics & LawMarch 2021Issues and Cases of Degrowth in Tourism
by Konstantinos Andriotis
The expansion of mass tourism is becoming highly unpopular and 'tourism-phobia', often expressed in the form of anti-tourism marches, is spreading across various destinations. In light of this, there is a paradigm shift from 'tourism growth' to 'tourism degrowth' through a desire for a drastic transformation of the tourism industry. Degrowth is a key strategy to balance tourism growth. It works to ensure that the direction of institutional change and the orientation of technological development are controlled and in harmony with the environment. Degrowth involves people whose use of personal time enhances the richness of the experience through traveling less, more slowly and using low carbon options, taking time to support the environment, the local economy and to explore the local culture. This book addresses the paucity of combined research on tourism and degrowth by presenting emergent knowledge and research on this increasingly important concept. In this book: - The core theme of degrowth from a tourism perspective is outlined. - Content is enriched with contributions from multi-disciplinary academics from around the World. - Theory is put in to practice via international case studies. Due to the multidisciplinary nature of the book, the contents will appeal to researchers and postgraduates studying tourism, environmental studies, geography, planning and development and other related disciplines.
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August 2022Tourism as a Resource-based Industry
Based on the work of Sondre Svalastog
by Anna Lydia Svalastog, Dieter K Müller, Ian Jenkins, Øystein Aas, Lars Aronsson, Sjur Baardsen, Børge Dahle, Marko Košcak, Brian McNeil, Stian Stensland, Sondre Svalastog, Anthony S. Travis
Tourism resources - the availability and sustainability of the supplies tourism relies on - have long been a topic of interest for the industry. Often, however, they are considered in silo. There is a key need now for the development of a conceptual framework for resource analysis, integrating all aspects of social, cultural and natural resources, as well as the importance of local conditions. In this way, tourism can be generated that is both productive and sustainable. Based on and beginning with Norwegian scholar Sondre Svalastog's conceptual and theoretical work, this book introduces a selection of new case studies exemplifying the usefulness of this approach and bringing it into the English language for the tourism industry as a whole. This book: - Reviews local conditions and resources, climate change concerns, and the differences between types of tourist attracted to particular regions; - Considers how best to maximise potential and production, ensuring that both the host community and tourists benefit; - Provides a wide-ranging selection of case studies covering topics such as urban heritage, national parks and niche, location-specific tourism products. In a constantly changing world where the tourist industry is large and economically important, tourism research needs to be in a process of constant renewal of risk analysis, oriented towards society, culture and nature at the same time. To ensure sound planning within the industry, this book promotes the need for research-based knowledge, for both tourism researchers and students.
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Business, Economics & LawAugust 2020Tourism Planning and Development in Latin America
by Carlos Monterrubio, Konstantinos Andriotis, Dimitrios Stylidis
Despite the significance of tourism to the economic, social and environmental structures of Central and South America, little has been documented in the English literature about tourism in this sub-region, which in terms of population size, ranks fourth in the world with 652 million inhabitants. The first of its kind, this book focuses exclusively on tourism development, planning and their impacts in a wide number of Central and South American countries. It covers experiences, challenges, successful and unsuccessful stories, specific cases, and other tourism related issues of twelve countries in total. Each chapter is authored by scholars who have done extensive research on tourism in the countries covered. This book:Examines the impact of tourism development and planning within Latin American countries.Takes a multidisciplinary approach including Anthropology, Development, Economics, Ecology, Policy, Sociology and Tourism Planning and Management.Is the first book in English to offer an insight into extensive research undertaken within the region.This book will provide a valuable insight for tourism researchers, practitioners and decision-makers in private and public organisations, not only from the regions of Central, South and North America, but also individuals from other parts of the world who want a more encompassing view of global tourism. Table of contents Chapter 1: Strategies for regional tourism development in Argentina. A path with new initiatives for tourism dispersal policies Chapter 2: The commitment to sustainable tourism and the development of indigenous tourism in Chile Chapter 3: Tourism development in Colombia: between conflict and peace Chapter 4: Ecotourism development in Costa Rica Chapter 5: The challenges of natural and cultural heritages of Galapagos and Quito, Ecuador Chapter 6: Tourism development in Mexico Chapter 7: Panama, the "affordable exotic destination": planned tourism success and its unplanned consequences Chapter 8: The impacts of tourism in economic growth and development in Uruguay Chapter 9: Peru and Nicaragua: tourism development in postconflict eras Chapter 10: Ecuador and Panama: Lifestyle mobilities, the golden years and the quest for paradise
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Business, Economics & LawDecember 2017Tourism and Leisure Behaviour in an Ageing World
by Ian Patterson
Tourism and Leisure Behaviour in an Ageing World, based on Ian Patterson's previously published Growing Older, provides an overview of the latest research concerning tourist behaviour and leisure needs of baby boomers, seniors, and older adults. With an increasingly ageing population, industry interest has intensified and there has been a corresponding explosion in related research activity. Covering marketplace trends that attract the older market, this new edition: - Provides an understanding of the older tourism and leisure market, discussing how to effectively provide for this expanding group; - Discusses growing areas such as independent travel, the leisure experience, cultural and heritage tourism, cruises, and health and wellness tourism; - Supplies case studies of tourism and leisure organizations successfully catering to the needs of the older market. This book is an invaluable resource for researchers and students interested in senior leisure and travel, a section with the money and the time to invest heavily in leisure and tourism activities. It can also be applied by professionals to improve their product offerings for this sector, which, while valuable, brings its own unique challenges.
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Business, Economics & LawSeptember 2020Religious Tourism and the Environment
by Kiran A Shinde, Daniel H Olsen
The remarkable growth in religious tourism across the world has generated considerable interest in the impacts of this type of tourism. Focusing here on environmental issues, this book moves beyond the documentation of environmental impacts to examine in greater depth the intersections between religious tourism and the environment. Beginning with an in-depth introduction that highlights the intersections between religion, tourism, and the environment, the book then focuses on the environment as a resource or generator for religious tourism and the environment as a recipient of impacts of religious tourism. Chapters included discuss such important areas as disease, environmental responsibility and host perspectives. Covering as many cultural and environmental regions as possible, this book provides: An in-depth, yet holistic view of the relationships between religious tourism and the environment; A conceptual framework that goes beyond listing potential environment impacts; A strong focus on explaining the universality of the deeper environmental issues surrounding sacredness and sacred places. From a global writing team and featuring case studies spanning Europe and Asia, this book will be of great interest to researchers and students of tourism and religious studies, as well as those studying environmental issues.
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April 2025Polar Tourism and Communities
Experiences, Knowledge Building, Challenges and Opportunities
by Dimitri Ioannides, Marisol Vereda, Alix Varnajot
Prior to the outbreak of the coronavirus pandemic in 2020, the Arctic and Antarctic regions were experiencing significant growth in tourist arrivals. In the aftermath of this global crisis, the tourism industry has rebounded and the number of tourists visiting the polar regions is expected to keep growing significantly in the coming years. Remote regions are increasingly accessible as tourism actors develop technologies, diversify activities and itineraries, and climate change worsens. In the Arctic, tourism now takes place year-round through various modalities, ranging from exclusive icebreaker expeditions to the North Pole to mass tourism practices in several destinations such as Rovaniemi, Reykjavik, Longyearbyen or Skagway, wherein tourism not only brings opportunities, but also new challenges to local communities. Meanwhile, gateway cities to Antarctica such as Ushuaia and its inhabitants are set to recover from the severe adverse effects due to the virtual standstill of tourism in the region. This book fills the gap in literature on polar tourism and communities. Through several examples encompassing the Arctic and Antarctica, various chapters examine how both the tourism industry and various communities impact and influence each other from economic, sociocultural, political and environmental perspectives. The contents provide a general perspective regarding polar tourism and chapters focusing on challenges and/or experiences of the communities that are related to tourism in the polar regions and delivers: · Exploration of the complex interactions between polar tourism and local communities · Coverage of a broad range of topics including safety, environmental care, increase in the number of visitors, and the pursuit of new experiences at the farthest extremes of the world. Overall, this book provides a unique and timely analysis of the complex interactions between polar tourism and local communities and could be of interest to advanced-level students and researchers in tourism studies and polar geographies.
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Business, Economics & LawSeptember 2019Tourism Crisis and Disaster Management in the Asia-Pacific
by Brent W Ritchie, Kom Campiranon
The Asia-Pacific area is notable as one of the fastest growing tourism regions and not surprisingly, tourism in this region has become the major driver of global tourism in general. Nonetheless, tourism industries in Asia Pacific has been challenged in recent years by a number of major crises and disasters including terrorism, outbreaks (e.g. SARS and Bird Flu), natural disasters (e.g. tsunamis, bushfires, flooding), and political crisis (e.g. protests and political instability).The aim of this book is to contribute to the understanding of crisis and disaster management generally, but with a specific focus on the Asia Pacific. With chapters contributed by international scholars and practitioners, this book discusses both the theoretical and practical approaches toward successful crisis and disaster management.
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Business, Economics & LawNovember 2019Dark Tourism and Pilgrimage
by Daniel H Olsen, Maximiliano E Korstanje
In recent years there has been a growth in both the practice and research of dark tourism; the phenomenon of visiting sites of tragedy or disaster. Expanding on this trend, this book examines dark tourism through the new lens of pilgrimage. It focuses on dark tourism sites as pilgrimage destinations, dark tourists as pilgrims, and pilgrimage as a form of dark tourism. Taking a broad definition of pilgrimage so as to consider aspects of both religious and non-religious travel that might be considered pilgrimage-like, it covers theories and histories of dark tourism and pilgrimage, pilgrimage to dark tourism sites, and experience design. A key resource for researchers and students of heritage, tourism and pilgrimage, this book will also be of great interest to those studying anthropology, religious studies and related social science subjects.
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September 2024Customer Experience Management in the Caribbean
Concepts, Case Studies and Challenges
by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright
Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.
