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      • Trusted Partner
        Rethinking Park Protection
        Management & management techniques
        May 2012

        Rethinking Park Protection

        Treading the Uncommon Ground of Environmental Beliefs

        by Will LaPage

        In today's society, hidden beliefs can subtly guide the management of parks, such as treating them as natural resources rather than national assets. Resulting management practices often lead to deferred maintenance on park infrastructure, causing inadequate protection from vandalism, poaching, and theft of artefacts. A sad demise, often due to an out-dated belief that parks are non-essential leisure services rather than necessities for a vibrant modern life. This book challenges the reader to examine the core beliefs that created our public parklands, comparing them with the beliefs that guide contemporary park stewardship in an effort to improve the management of parks and reassess their purpose in modern life.

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      • Trusted Partner
        Business and Management of Ocean Cruises
        Management & management techniques
        November 2011

        Business and Management of Ocean Cruises

        by Dr Philip Gibson, Dr Michael Lück, Borislav Bjelicic, Mandy Aggett, Cordula Boy, Edward W Manning, Sven Gross, Alexis Papathanassis, Simon Veronneau, Robert Kwortnik, Grenville Cartledge, Steffen Spiegel, James Henry, Wendy R London, Ben Wolber, Sarah Neumann. Edited by Michael Vogel, Alexis Papathanassis, Ben Wolber.

        After decades of solid growth, the worldwide ocean cruise sector has become a noticeable economic factor and a significant employer. In the way it combines social, technological and natural systems to form its products, cruise tourism is an increasingly attractive area of study; particularly with regards to the managerial challenges posed by the interaction of these systems. This book brings together industry know-how, managerial experience and academic rigour to cover some of the most important and interesting managerial challenges associated with ocean cruises.

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      • Trusted Partner
        Destination Marketing and Management
        Management & management techniques
        August 2011

        Destination Marketing and Management

        Theories and Applications

        by Edited by Youcheng Wang, Abraham Pizam.

        Most tourism activities take place at a destination, and destination serves as a fundamental unit of analysis in any modelling of the tourism system. However, destination marketing and management is a complex subject that requires a comprehensive, holistic and systematic approach. From the demand side, travellers have a choice of available destinations; from the supply side, destination marketing organizations are competing for attention from a highly competitive marketplace. Taking an integrated and comprehensive approach, this book focuses on both the macro and micro aspects of destination marketing and management. Some key areas covered include the consumer decision making process, product development and distribution and the use of emerging technologies in destination marketing.

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      • Trusted Partner
        Making work more equal
        Humanities & Social Sciences
        September 2017

        Making work more equal

        A new labour market segmentation approach

        by Damian Grimshaw, Colette Fagan, Gail Hebson, Isabel Tavora

        This book presents new theories and international empirical evidence on the state of work and employment around the world. Changes in production systems, economic conditions and regulatory conditions are posing new questions about the growing use by employers of precarious forms of work, the contradictory approaches of governments towards employment and social policy, and the ability of trade unions to improve the distribution of decent employment conditions. The book proposes a 'new labour market segmentation approach' for the investigation of issues of job quality, employment inequalities, and precarious work. This approach is distinctive in seeking to place the changing international patterns and experiences of labour market inequalities in the wider context of shifting gender relations, regulatory regimes and production structures.

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      • Trusted Partner
        Making work more equal
        Humanities & Social Sciences
        September 2017

        Making work more equal

        A new labour market segmentation approach

        by Damian Grimshaw, Colette Fagan, Gail Hebson, Isabel Tavora

        This book presents new theories and international empirical evidence on the state of work and employment around the world. Changes in production systems, economic conditions and regulatory conditions are posing new questions about the growing use by employers of precarious forms of work, the contradictory approaches of governments towards employment and social policy, and the ability of trade unions to improve the distribution of decent employment conditions. The book proposes a 'new labour market segmentation approach' for the investigation of issues of job quality, employment inequalities, and precarious work. This approach is distinctive in seeking to place the changing international patterns and experiences of labour market inequalities in the wider context of shifting gender relations, regulatory regimes and production structures.

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      • Trusted Partner
        Making work more equal
        Humanities & Social Sciences
        September 2017

        Making work more equal

        A new labour market segmentation approach

        by Damian Grimshaw, Colette Fagan, Gail Hebson, Isabel Tavora

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      • Trusted Partner
        Here be Dragons
        Self-help & personal development
        November 2021

        Here be Dragons

        How to win deals and influence ideas by mastering the eloquent art of storyselling

        by Richard Mulholland

        STOP TELLING STORIES. START SELLING THEM! The world is rightly obsessed with the incredible power of a good story. Unfortunately too many of us take that to mean that it is our own story that's important. It's not. The magic happens not when we tell our customers the story of our past, but when we sell them a new story of their future. One in which we play a part. As a salesperson (and make no mistake, you are a salesperson) you have two jobs. Job No. 2 of the storyseller is to help your clients and customers slay their dragon. Job No. 1 of the storyseller is to help them see their dragon. You are in the dragon hunting business, but dragon hunting ain’t easy – there’s work to be done. In this short and highly practical book, renowned speaker Richard Mulholland shares with you how to use powerful stories to change minds, drive sales, and solve problems. Here Be Dragons isn’t just a how-to book, it is far more a why-to, and mostly a what-to-do book.

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      • Trusted Partner
        Don't Believe Everything You Think
        Psychology
        October 2022

        Don't Believe Everything You Think

        How to stop making decisions that let you down, lead you astray and keep you from success

        by Colin J Browne

        When it comes to making great decisions, the way you think about things is usually a lot more influential than what you actually think. If you ever hired a person who ‘looks the part’, dated someone who ‘gives you a good feeling’, voted for the party that ‘speaks the most sense’ or got into an investment that ‘cannot be missed’, only to realise you made a horrible mistake, you might have wondered how you ever talked yourself into it. Yet, still bearing the bruises, you’re likely to make exactly the same decision the next time. The beliefs that guide your ideas and the instincts that drive your actions, are all informed by your unconscious biases (and literally every single one of us has them), which irrationally tell us one thing is good and another is bad; one thing is absolutely true and another is utterly false; and make you act less smartly than you should. But the good news is that you can learn to see them, to manage them and ultimately overcome them. In Don’t Believe Everything You Think, Colin J Browne shows you how biases work, why they matter, and how to reframe your thinking to make well-founded decisions about life and work, relationships and investing, and much else in between, to vastly improve your chances of success.

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      • Trusted Partner
        Great Leaders
        Business, Economics & Law

        Great Leaders

        Inspirational Lessons in Leadership

        by John Adair

        This thought-provoking book, Great Leaders, is aimed at stimulating your curiosity and guiding you through the various facets of leadership. Leadership expert and author John Adair explores the topic through its many forms, posing the question: ​Who are the great leaders in history and what have they got to teach us today about the nature and practice of leadership?​ Leadership is a characteristic many think can't be taught; but to what degree can true leadership skills be identified and developed? Adair reviews the key great leaders in history to identify the main lessons that should be learnt from them. What emerges is a concept of leadership that is highly relevant to the needs of the world today. Great Leaders is a book rich in examples and case studies, and wide-ranging in scope. With a thematic structure, Adair illustrates the different facets of leadership including: Knowledge Communication Decision-making Inspiring while informing Making progress in a changing world Charisma Women as leaders Leaders for tomorrow  The very different styles of leadership of Lincoln, de Gaulle, Hitler, Socrates, Lao Tzu, Washington, Thatcher, Gandhi and many more are examined, focusing on the cardinal qualities of inspiring, communicating and decision making but also of humour, intuition and imagination. Key qualities that so often appear as abstract ideals – motivation, communication, decisionmaking, inspiration – here almost literally come to life.

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      • The Unprincipled
        Business & management
        January 2012

        The Unprincipled

        The Unvarnished Truth About Running A Marketing Agency From Start-up To Sell-out

        by David Croydon

        Building a business from start-up to sell-out. When I started, or at least co-founded, a small sales promotion agency called Marketing Principles in Oxford over 20 years ago, I had no idea about the dramas that would ensue, or the mixture of fun and games and pain and heartache that could be telescoped into 12 short years. I needed to get a lot of this off my chest for cathartic and purely selfish reasons, but in doing so, and in my current role as small business advisor/coach/mentor/NEC, I realised along the way that the lessons learned might be instructive as well as just entertaining, which is where it originally started. The title is taken from the scurrilous in-house ‘newsletter’ our creative department took to compiling a couple of times a year, to debunk any of our employees who… oh, just anyone who worked for us (including me). We begin the journey in 1985.  The key protagonists (at the beginning) all have gainful employment at another local agency, and on the face of it should be content with their lot.  But then this thing called ambition comes knocking, and a 12-year roller coaster ride begins. A couple of reviewers have described the content as part business handbook, part memoir, part comic novel, which makes it difficult to categorise in publishing terms.  Its style and tone of voice is what makes it unique, and it will appeal to small business owner/managers - from start-ups to established businesses - anywhere: they will recognise many of the issues and problems that we confronted along the way. So it's a personal account, but one that will resonate with anyone who has ever run a small business (or aspires to). Here's a video about the business that is the book's subject matter: https://www.youtube.com/watch?v=t2_heofh0WE

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      • How Work Gets Done
        Management & management techniques
        October 2010

        How Work Gets Done

        Business Process Management, Basics & Beyond

        by Artie Mahal

        Hear the author, Artie Mahal, talk about his book.   Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!   How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives: Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers Learn how to create a BPM Center of Excellence in your organization Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities Learn how to build a Process Competency Framework encompassing all BPM stakeholders Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts   How Work Gets Done is a clear, concise, and well-navigated journey into the world of Business Processes and Business Process Management. From a practical introduction through advanced topics around methodology and competencies, it is suitable for business process newcomers and seasoned practitioners alike. It should be required reading at all levels of every organization. Eugene Fucetola - Global Application Messaging and Integration, Operations Manager, Mars Information Services   If you have always wished you had a very practical friend who could sit down and talk you through just what is involved improving how work gets done at your organization, this is the book! Paul Harmon - Executive Editor, Business Process Trends and Chief Methodologist, BPTrends Associates   Artie Mahal has done something that was thought to be impossible - produce an easily readable book about business process management. He paints pictures with words, offers many easy-to-grasp analogies, and stimulates with simplifying charts of complex concepts. Leon Fraser- Lecturer, Rutgers Business School Chapter Listing: Chapter 1 - Enterprise Business Model Chapter 2 - Business Process Hierarchy Chapter 3 - Business Process Blueprint Chapter 4 - Anatomy of a Process Chapter 5 - Process Knowledge Chapter 6 - Business Models Chapter 7 - Process Configuration Chapter 8 - BPM Methodology Chapter 9 - BPM Competencies Chapter 10 - BPM Services Chapter 11 - Software Tools Chapter 12 - NewAge Foods Business Process Case Study

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      • Awakening Leadership
        Mind, Body, Spirit
        June 2015

        Awakening Leadership

        Embracing Mindfulness, Your Life’s Purpose, and the Leader You Were Born to Be

        by Horner, Christine

        Human advancement requires the realization that each one of us has an essential role to fulfill to lead humanity into a new era of true equality and prosperity. In Awakening Leadership, Horner describes how mindfulness connects us to the Unified Field of Creation, opening the door to our infinite potential and our life’s purpose. If Earth’s prime directive is oneness, its universal guiding principle is sustainability. In the New Leadership Blueprint, sustainability becomes the all-inclusive compass that redefines morality, values, the way we care for one another and the planet. Transcending boundaries, Awakening Leadership is an illuminating “human” guide that will inspire you to immediately begin living your life on purpose toward building a better world. It’s your time to thrive! www.ChristineHorner.com. www.AwakeningLeader.org

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      • Crisis Leadership
        Business, Economics & Law
        March 2020

        Crisis Leadership

        Principles and tactics for success when your world turns upside down

        by Emmanuel Gobillot

        Crises are defining. Not only do they test our attitudes and attributes, they test the very systems that brought these to bear. They turn our structures and cultures upside down. Our responses to them define our future.But what makes a good leader at a time of crisis? Is it simply the willingness to ‘get things done’? Or to make the hard decisions that others won’t make? What skills does a leader need to use to lead effectively and what can we all learn as individuals from developing these same skills? Renowned leadership consultants Emmanuel Gobillot and Katherine Thomas, bestselling authors of Unleash Your Leader, have the answers. From being accurate and taking action to mastering rhetoric and simplicity via showing compassion and bringing hope, Crisis Leadership is your concise guide to being the best leader you can be when the situation most demands it. In a world that truly tests our ability to remain steady and decisive, Crisis Leadership shows you how to take positive action and the right steps not simply to preserve our past but to lead others to a brighter future.

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      • Growing by Numbers
        Entrepreneurship
        July 2020

        Growing by Numbers

        How to scale up your business with confidence

        by Della Hudson

        So, you’re feeling ready to start scaling up your business. But how can you be sure your finances are properly primed to make this momentous step the success it deserves to be? This authoritative, motivating and highly practical guide will take you step-by-step through everything you need to think about, know and do to get your business into the best possible shape for growth. Leading business finance mentor, Della Hudson FCA, will walk you through a tried, tested and rigorous process that will help you: Get organised, plan and strategise for success. Take control of your costs so you can mitigate risks and grow with confidence. Build a strong, productive team that will drive the growth you want. Shape your role so you can move from the engine room to the bridge with ease. Numbers are the language of your business and this book will help you unlock their secrets. So, whether or not your balance sheet usually baffles you, you’ll be empowered with all the expert know-how you need to map a financially secure route to sustainable growth for your business.

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      • N-Stinctive
        Business, Economics & Law
        March 2020

        N-Stinctive

        The power of natural intelligence

        by Rosie Tomkins

        N-stinctive is an inspirational book that can be read in a day and applied immediately to develop yourself and others. Written by successful Executive and Leadership Facilitator, Rosie Tomkins, the book introduces better ways to lead and deliver a competitive edge in today's fast-moving, increasingly disconnected and uncertain world. As an alternative to traditional methods, Rosie unlocks the power of the natural world to provide strength and confidence to people who are shouldering huge responsibility. The book helps individuals and teams to thrive and flourish by re-connecting with their own innate strengths and beliefs - the secret ingredient to performing at the top of their game and achieve outstanding personal and business success. Discover your N-stinctive power and become a better leader today!

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      • Harvard Business Review’s 10 Must Reads: Pengurusan Diri Sendiri
        Business, Economics & Law
        March 2020

        Harvard Business Review’s 10 Must Reads: Pengurusan Diri Sendiri

        by Richard Boyatzis, Heike Bruch, Clayton M. Christensen, Diane L. Coutu, Stephen R. Covey, Peter F. Drucker, Stewart D. Friedman, Sumantra Ghoshal, Daniel Goleman, Edward M. Hallowell, Robert S. Kaplan, Catherine McCarthy, Annie McKee, Wiliam Oncken Jr., Robert E. Quinn, Tony Schwartz, Donald L. Wass

        Pengurusan Diri Sendiri is the Bahasa Melayu edition of the best-selling book Harvard Business Review’s 10 Must Reads on Managing Yourself. The book comprises a definitive collection of articles on self-management that can inspire readers to stay engaged and productive throughout their personal and professional lives.   Each chapter in the book is an article from renowned authors such as Peter F. Drucker, Stephen R. Covey and Donald L. Wass. Readers will gain practical insights into becoming a better leader, balancing personal and professional commitments, overcoming obstacles and managing responsibilities at the workplace.   This book is suitable for aspiring and experienced leaders, professionals and general readers.   Click here for more information

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      • The Power of Being Divisive
        Management & management techniques
        September 2020

        The Power of Being Divisive

        Understanding Negative Social Evaluations

        by Thomas J. Roulet

        In the last decade, research on negative social evaluations, from adverse reputation to extreme stigmatization, has burgeoned both at the individual and organizational level. Thus far, this research has largely focused on major corporate risks. Corporate public relations and business executives intuitively know that a negative image deters important relationships—from customers and partners, to applicants, stakeholders, and potential funding. At the same time, business is conducted in an age of heightened connection, including digital platforms for criticism and a 24-hour news cycle. Executives know that some degree of public disapproval is increasingly unavoidable. Negative social evaluations can also put social actors on the map. In the era of identity politics, many political leaders express controversial views to appeal to specific audiences and gain in popularity. Through network and signaling effects, being controversial can potentially pay off. Thomas J. Roulet offers a framework for understanding not only how individuals and organizations can survive in an age of increasing scrutiny, but how negative social evaluations can surprisingly yield positive results. A growing body of work has begun to show that being "up against the rest" is an active driver of corporate identity, and that firms that face strong public hostility can benefit from internal bonding. Synthesizing this work with his original research, and drawing comparisons to work on misconduct and scandals, Roulet addresses an important gap by providing a broader perspective to link the antecedents and consequences of negative social evaluations. Moreover, he reveals the key role that audiences play in assessing these consequences, whether positive or negative, and the crucial function of media in establishing conditions in which public disapproval can bring positive results. Examples and cases cover Uber and Google, Monsanto, Electronic Arts, and the investment banking industry during the financial crisis.

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      • The Business of Choice: How Human Instinct Influences Everyone's Decisions
        Business, Economics & Law
        September 2020

        The Business of Choice: How Human Instinct Influences Everyone's Decisions

        by Matthew Willcox

        In this 2nd edition of the award winning The Business of Choice, expert author and consultant Matthew Willcox explores the science of influencing choice, bringing together the work of thousands of behavioral scientists and practitioners. Cutting to the heart of the science, Willcox helps you apply this to your own marketing and brand strategies, allowing you to use an understanding of how humans naturally decide to make your brand or business a natural choice.    The Business of Choice takes you through the story of how instinct affects our decisions, from its roots in our evolutionary history, to technology and artificial intelligence today. You'll discover how human nature affects how people decide, whether they are making choices for grocery shopping, or their retirement investments.     The first edition of The Business of Choice was awarded the 2016 Berry – American Marketing Association Book Prize for Best Book in Marketing.

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