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      • Trusted Partner
        Design Thinking Schnellstart
        Business, Economics & Law
        July 2020

        Design Thinking Schnellstart

        Kreative Workshops gestalten

        by Osann, Isabell; Mayer, Lena; Wiele, Inga

        Questions and projects. In short, creative work phases, you can generate ideas for new products, services or business models, for example, or develop step-by-step adaptations of solutions. With the checklists for the individual phases and the method descriptions, you enter the creative workshop design pragmatically. - For all innovation drivers and teams who want to design creative workshops with a change of perspective- Step by step through the six phases of the Design Thinking process- With helpful templates and exercises for practical implementation

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      • Trusted Partner
        Service Learning - Persönlichkeitsentwicklung durch gesellschaftliches Engagement
        Business, Economics & Law
        October 2020

        Service Learning - Persönlichkeitsentwicklung durch gesellschaftliches Engagement

        Projekte agil zum Ziel führen – Phasen, Methoden, Beispiele

        by Reimer, Tanja; Osann, Isabell; Godat, Frauke

        Inspiring people with social commitment Service Learning means "learning through social commitment". This innovative learning method combines the acquisition of specialist knowledge with personality development and the learning of social skills such as teamwork or assuming responsibility. Already a topic for universities for several years, service learning is now also becoming increasingly important for companies. The background: socially committed employers are more interesting for young people and at the same time companies need socially competent employees. This book shows what service learning means and how such projects are implemented. In eight structured work phases, creative problem solutions can be worked out step by step for and with the service learning partner, using agile methods such as Design Thinking, Scrum and Theory U. - Methods & Tools- Clear practical examples- Documentation & Visualization

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      • Trusted Partner
        Managing Staff Turnover
        Business, Economics & Law
        December 2021

        Managing Staff Turnover

        by Häfner, Alexander; Truschel, Christina

        The long-term retention of top performers is of great economic relevance for companies. Unwanted staff turnover generates high costs in companies and is often accompanied by losses in terms of quality, customer satisfaction and productivity. In addition, it is becoming increasingly difficult to recruit good specialists and managers on the labor market.  Based on the current state of research, this book describes guidelines for the systematic analysis of reasons for staff turnover and provides practical recommendations for how to retain top performers (e.g., conducting retention interviews, designing attractive career paths). It also explains how classic HR tools, such as employee surveys or team meetings, can help prevent unwanted turnover. The topics presented range from the initial training, through discussions to clarify expectations, to exit interviews and typical problems encountered when implementing turnover management. Special emphasis is placed on the question of what both immediate superiors (e.g. team leaders) and those responsible for personnel and organizational development as well as the management can do to prevent unwanted staff turnover. Case studies from various industries (e.g. production, retail, care) round off this book. For:• professionals in leadership positions• HR managers• personnel and organizational developers• business consultants, coaches, and supervisors• personnel psychologists• students and teachers of industrial, business andorganizational psychology as well as businessadministration

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      • Trusted Partner
        Tour Operators and Operations
        Business, Economics & Law
        December 2017

        Tour Operators and Operations

        Development, Management and Responsibility

        by Jacqueline Holland, David Leslie

        With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.

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      • Trusted Partner
        Transforming Travel
        Business, Economics & Law
        December 2017

        Transforming Travel

        Realising the potential of sustainable tourism

        by Jeremy Smith

        Transforming Travel combines stories from leading companies, interviews with pioneers and thinkers, along with thorough analysis of the industry's potential to make lasting, positive change. - A unique collection of case studies and stories of the most successful, inspirational, impactful and innovative travel businesses in the world. - A vital presentation of the latest research and statistics on the positive impacts and potential of transformative, sustainable tourism, - A positive and realistic vision of the scope of tourism to promote sustainable development at a time when travel and interaction with foreign cultures is facing numerous existential challenges. Written in a highly engaging style Transforming Travel presents an urgent argument for transforming tourism so it might reach its potential to promote tolerance, restore communities and regenerate habitats, while providing a vital guide for anyone looking to develop the successful sustainable tourism enterprises and destinations needed to do so.

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      • Trusted Partner
        Strategic Management in Tourism
        Business, Economics & Law
        February 2018

        Strategic Management in Tourism

        by Luiz Moutinho, Alfonso Vargas-Sánchez, Alejandro Pérez-Ferrant, Alfonso Vargas-Sánchez, Anne-Mette Hjalager, Brent W Ritchie, Dawn Gibson, Eduardo Parra-López, Geoff Southern, James Wilson, Jithendran Kokkamikal, José Alberto Martínez-González, Kanes Rajah, Kun-Huang Huarng, Larry Dwyer, Luiz Moutinho, María Moral-Moral, Mercedes Melchior-Navarro, Noel Scott, Rafael Alberto Pérez, Ronnie Ballantyne, S.F. Witt, Scott McCabe, Shirley Rate, Tiffany Hui-Kuang Yu, Vanessa Yanes-Estévez, Yawei Jiang, Yvette Reisinger

        This comprehensive textbook has, at its core, the importance of linking strategic thinking with action in the management of tourism. It provides an analytical evaluation of the most important global trends, as well as an analysis of the impact of crucial environmental issues and their implications. Fully updated throughout, this new edition: -Covers forecasting, functional management and strategic planning; -Includes extra chapters to incorporate a wider spread of important topics such as sustainability, authenticity and crisis management; -Contains pedagogical features throughout, such as learning objectives, questions and case studies to aid understanding Now in its third edition, and reviewing the major factors affecting international tourism management, this well-established student resource provides an essential overview of strategic management for students and professionals in the tourism sector.

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      • Trusted Partner
        Sustainable Bamboo Development
        Business, Economics & Law
        February 2018

        Sustainable Bamboo Development

        by Zhu Zhaohua, Jin Wei

        This book presents over 40 cases of bamboo development across 22 major bamboo-industry countries and explores the knowledge gained from their successes and failures. It synthesises experiences and exchanges with country experts from international training courses and consultations, study tours, and seminars. Each case includes observations and summaries of discussions related to the development of bamboo-based industries in a healthy, sustainable way, and the facilitation of strategic and balanced development of bamboo in different global regions. Industrial and artisanal bamboo growing and processing is expanding worldwide and this book brings together key experiences to help inform future developments. This book provides an analysis of bamboo plant features, including strong renewability, fast-growing, and high biomass production. It also reviews important ecological functions of bamboos, such as water and soil conservation, carbon sink and storage, and adaptation to climate change, as well as addressing the diversified culture of bamboo and key issues affecting the sector. Sustainable Bamboo Development: - Is authored by an internationally recognised leading expert in the growth and use of bamboo - Takes a holistic view, covering technical, socio-economic, policy, cultural and business development - Provides practical knowledge to guide the development of bamboo sectors - Gives a clear idea and rich examples of what has been attempted in many countries - Acts as a roadmap for using bamboo as a poverty reduction and environmental security tool Highly illustrated and in full colour throughout, this book is an essential resource for all those interested in bamboo, from private sector investors to governmental and development agencies, academic researchers and students.

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      • Trusted Partner
        Special Interest Tourism
        Business, Economics & Law
        January 2018

        Special Interest Tourism

        Concepts, Contexts and Cases

        by Carol Southall, Lynn Minnaert, Nazia Ali, Ade Oriade, Allan Watson, Glen Croy, Ralf C Buckley, Dallen J Timothy, Steven Rhoden, Alison Caffyn, Richard Benfield, Cheng-Fei Lee, Sheela Agarwal, Graham Busby, Rong Huang

        Special interest tourism is growing rapidly due to a discerning and heterogeneous travel market and the demand for more focused activity or interest-based tourism experiences. This book approaches the topic from the perspective of both supply and demand, and addresses the complexities now inherent in this area of tourism. It presents a contextualised overview of contemporary academic research, concepts, principles and industry-based practice insights, and also considers the future of special interest tourism in light of the emergence of ethical consumerism. With a clear, user-friendly structure, the book: -Links theoretical frameworks to clear practical applications. -Reviews key emerging issues for tourism relating to families and faith, the performing arts, active and passive pursuits, therapeutic leisure and travelling. -Includes contributions and case studies from international academics and practitioners to give a truly global overview. Sometimes referred to as niche or contemporary tourism, this book provides a complete introduction to the study of special interest tourism for students.

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      • Trusted Partner
        Creating Experience Value in Tourism
        Business, Economics & Law
        June 2018

        Creating Experience Value in Tourism

        by Nina K Prebensen, Joseph S Chen, Muzaffer Uysal

        Research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives and interpretations of how tourists, as customers, create value alone and with others. Now updated throughout, Creating Experience Value in Tourism, 2nd Edition provides a clarification of these approaches as well as a practical translation as to how they can work within industry. Including a framework to distinguish among key resources or antecedents of customer value, this new edition: - Introduces the concept of co-creation of value in the tourist experience, looking at the definitions, structures and models available; - Provides a new chapter addressing value creation and resource configuration; - Considers consumer behaviour and factors affecting value creation from both physiological and psychological perspectives; - Introduces a new full colour internal design to aid understanding. Concluding with a summary of the areas for future research, this is a key resource for researchers, particularly those interested in experience value and co-creation, as well as a useful read for students of tourism and related industries.

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      • Trusted Partner
        Tourism and Animal Welfare
        Business, Economics & Law
        May 2018

        Tourism and Animal Welfare

        by Neil Carr, Donald M Broom

        "This text is long overdue and timely. Carr and Broom have placed the issues firmly in the broader context of the relationship between our species and the others which share this planet with us...As they argue it is possible for tourists and the travel and tourism sector to take and exercise responsibility to drive change, Carr and Broom's text helps us to understand the issues and the context and to make better-informed choices." Harold Goodwin Responsible Tourism Partnership Animals are among the most sought after tourist attractions and the impact on them is a matter of concern to an increasing number of people. Tourism and Animal Welfare uniquely addresses the issue of animal welfare within the tourism experience. It explores important foundations such as the meaning of 'animal welfare' and its relation to ethics, animal rights and human obligations to animals. It also explores the nature and diversity of the position and role of animals within tourism. 'Tales from the front line' is the section of the book that provides the reader with the views and experiences of animal welfare organisations, individual leaders, tourism industry organisations and operators, and academic experts. These case studies and opinion pieces will encourage the reader to consider their own position regarding animals in tourism and their welfare. The book: · is written by an authoritative author team that draws from the fields of tourism studies (Neil Carr) and animal welfare science (Donald Broom); · contains 14 case studies written by internationally recognised experts and iconic individuals in the field of animal welfare; · is written in an engaging style and features full colour illustrations. From students and academics to vets and those working within the tourism industry, this book will provide an engaging and thought-provoking read. It will also appeal to those with an interest in animal welfare, particularly in relation to the tourism industry.

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      • Trusted Partner
        Emotional Intelligence in Tourism and Hospitality
        Business, Economics & Law
        March 2019

        Emotional Intelligence in Tourism and Hospitality

        by Erdogan Koc

        Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

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      • Trusted Partner
        Managing Religious Tourism
        Business, Economics & Law
        December 2018

        Managing Religious Tourism

        by Maureen Griffiths, Peter Wiltshier

        Managing Religious Tourism provides a global view of the tools and resources used in demand and supply management, in the context of pilgrimage and religious tourism. With a focus on toolkits and best practices, the book reinforces the quality of service provision and offers a reflection on consumers' perspectives and what drives their purchasing decisions with regards to a variety of destinations. These central themes are complemented by an understanding of management responses to consumer behaviour and mobility, accessibility, individualism and tourism for both sacred and secular purposes. The book also examines the ways in which networks, partnerships and the conceptual stakeholder approach can be employed by religious tourism suppliers working with destination management organisations. The text promotes sustainable development and a triple bottom line focus, with all chapters supporting policy for framing development. Key features include: - Global perspective on tools as well as management approaches and techniques. - Emphasis on sustainability in connecting sacred and secular consumers. - Focus on promoting learning and development within this important tourism sector.

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      • Trusted Partner
        Farm Business Management
        Business, Economics & Law
        December 2018

        Farm Business Management

        The Human Factor

        by Peter L Nuthall

        The underlying economic factors that affect primary production are frequently studied and written about - soil quality, animal health, climate, machinery - but this is the first book to explore the role of the decision psychology of the manager running the farm business, the person responsible for staff, strategic and operational decisions and the success or failure of financial and other objective outcomes. This second edition addresses fundamental questions such as the process of decision making, personal skills, and methods to improve managerial ability. It is an essential reference for farm managers and students in farm economics and management. Key Features: This is the first farm business management book published worldwide focused on human factors and decision making in primary production The second edition introduces two new chapters covering the key decision method, intuition and its enhancement, and the importance of human characteristics in a range of decision topics and areas

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      • Trusted Partner
        World Heritage Sites
        Business, Economics & Law
        December 2018

        World Heritage Sites

        Tourism, Local Communities and Conservation Activities

        by Takamitsu Jimura

        Heritage is a growing area of both tourism and study, with World Heritage Site designations increasing year-on-year. This book reviews the important interrelations between the industry, local communities and conservation work, bringing together the various opportunities and challenges for different destinations. World Heritage status is a strong marketing brand, and proper heritage management and effective conservation are vital, but this tourism must also be developed and managed appropriately if it is to benefit a site. As many sites are located in residential areas, their interaction with the local community must also be carefully considered. This book: - Reviews new areas of development such as Historic Urban Landscapes, Intangible Cultural Heritage, Memory of the World and Global Geoparks. - Includes global case studies to relate theory to practice. - Covers a worldwide industry of over 1,000 cultural and natural heritage sites. An important read for academics, researchers and students of heritage studies, cultural studies and tourism, this book is also a useful resource for professionals working in conservation, cultural and natural heritage management.

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      • Trusted Partner
        Tourism and Resilience
        Business, Economics & Law
        May 2017

        Tourism and Resilience

        by Richard W Butler

        This is the first book to address the concept of resilience and its specific application and relevance to tourism, in particular tourism destinations. Resilience relates to the ability of organisms, communities, ecosystems and populations to withstand the impacts of external forces while retaining their integrity and ability to continue functioning. It is particularly applicable to tourism destinations and attractions which are exposed to the potentially harmful and sometimes severe effects of tourism development and visitation, but which also can experience increased resilience from the economic benefits of tourism. Phenomena such as destination communities, wildlife populations and ecosystems are discussed, as well as the ability of places and communities to use tourism and its infrastructure to recover from disasters such as tsunamis, earthquakes, unrest and disease. This book: · Compares the relevance of resilience to sustainability · Contains contributions from many of the leading international authors · Brings together varying viewpoints of both conceptual and applied issues · Includes example case studies from Whistler, western Canada; Sri Lanka; Purnululu National Park, Australia; and the remote Pitcairn Island in the Pacific Tourism and Resilience is relevant for researchers, students and practitioners in tourism and related fields such as development studies, geography, sociology, anthropology, economics and business/management. ; This book discusses the concept of resilience and its application to tourism. It compares the relevance of resilience to sustainability; the former focusing on the well-being and survival of the places affected and the latter focusing on the agent of impact, tourism itself. ; PART ONE: INTRODUCTION1: INTRODUCTION2: THE DEVELOPMENT OF RESILIENCE THINKING3: COMMUNITY TOURISM RESILIENCE: SOME APPLICATIONS OF THE SCALE, CHANGE AND RESILIENE (SCR) MODELPART 2: SOCIO-ECOLOGICAL RESILIENCE4: SOCIO-ECOLOGICAL BALANCE IN COMMUNITY BASED TOURISM EXPERIENCES: A RESARCH PROPOSAL5: RESILIENCE AND DESTINATION GOVERNANCE6: RESILIENCE AND DESTINATION GOVERNANCE: WHISTLER, B.C.PART 3: RESILIENCE AND RESPONSE TO DISASTERS7: SRI LANKAN TOURISM DEVELOPMENT AND IMPLICATIONS FOR RESILIENCE8: RESILIENCE, TOURISM AND DISASTERS9: RESILIENCE AND PERCEPTIONS OF PROBLEMS IN ALPINE REGIONSPART 4: RESILIENCE IN PROTECTED NATURAL AREAS AND INSULAR LOCATIONS10: Tourism Resilience in UK National Parks11: RESILIENCE AND PROTECTED AREA TOURISM IN PURNULULU NATIONAL PARK: UNDERSTANDING INTERACTIONS WITH A FOCUS ON COMMUNITY BENEFITS12: RESILIENCE AND TOURISM IN ISLANDS: INSIGHTS FROM THE CARIBBEAN13: RESILIENCE AND TOURISM IN REMOTE LOCATIONS: PITCAIRN ISLANDSPART 5: RESILIENCE AND THE TOURISM INDUSTRY14: ISSUES OF RESILIENCE, SUSTAINABILITY AND RESPONSIBILITY IN TOURISM15: BETTING ON CASINO TOURISM RESILIENCE: A CASE STUDY OF CASINO EXPANSION IN MACAO AND THE ASIA REGION16: RESILIENCE AS NEW POLITICAL REALITYPART 6: CONCLUSIONS

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      • Trusted Partner
        Making work more equal
        Humanities & Social Sciences
        September 2017

        Making work more equal

        A new labour market segmentation approach

        by Damian Grimshaw, Colette Fagan, Gail Hebson, Isabel Tavora

        This book presents new theories and international empirical evidence on the state of work and employment around the world. Changes in production systems, economic conditions and regulatory conditions are posing new questions about the growing use by employers of precarious forms of work, the contradictory approaches of governments towards employment and social policy, and the ability of trade unions to improve the distribution of decent employment conditions. The book proposes a 'new labour market segmentation approach' for the investigation of issues of job quality, employment inequalities, and precarious work. This approach is distinctive in seeking to place the changing international patterns and experiences of labour market inequalities in the wider context of shifting gender relations, regulatory regimes and production structures.

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      • Trusted Partner
        Making work more equal
        Humanities & Social Sciences
        September 2017

        Making work more equal

        A new labour market segmentation approach

        by Damian Grimshaw, Colette Fagan, Gail Hebson, Isabel Tavora

        This book presents new theories and international empirical evidence on the state of work and employment around the world. Changes in production systems, economic conditions and regulatory conditions are posing new questions about the growing use by employers of precarious forms of work, the contradictory approaches of governments towards employment and social policy, and the ability of trade unions to improve the distribution of decent employment conditions. The book proposes a 'new labour market segmentation approach' for the investigation of issues of job quality, employment inequalities, and precarious work. This approach is distinctive in seeking to place the changing international patterns and experiences of labour market inequalities in the wider context of shifting gender relations, regulatory regimes and production structures.

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      • Trusted Partner
        Negotiation and Persuasion
        Business, Economics & Law
        August 2013

        Negotiation and Persuasion

        The Science and Art of Winning Cooperative Partners

        by Marco Behrmann

        This book is a clear and compact guide on how to succeed by means of goal-oriented negotiation and cooperative persuasion. Readers learn models to understand and describe what takes place during negotiations, while numerous figures, charts, and checklists clearly summarize effective strategies for analyzing context, processes, competencies, and the impact of our own behavior. Real-life case examples vividly illustrate the specific measures individuals and teams can take to systematically improve their powers of persuasion and bargaining strength. The book also describes a modern approach to raising negotiation competencies as part of personnel development, making it suitable for use in training courses as well as for anyone who wants to be a more persuasive and successful negotiator.   Target Group: For work and organizational psychologists, HR professionals, coaches, management trainers and trainees.

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