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      • Wolters Kluwer Health

        Wolters Kluwer Health is a leading global publisher of medical, nursing and allied health information resources in book, journal, newsletter, looseleaf and electronic media formats.

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      • Karger Publishers

        Karger Publishers (Basel, Switzerland) is a globally active medical and scientific publishing company. Independent and family-run, the company is dedicated to serving the information needs of the scientific community with publications of high-quality content, covering all fields of medical science.

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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

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        Basic Stimulation in Nursing

        by Christel Bienstein

        This bestselling title is a practical handbook on the concept of basic stimulation in nursing and its application for patients suffering from perceptional deficits, developmental delays and mental handicaps. It enables nurses to develop, improve and stabilize physically and mentally handicapped people with impaired perceptional, communicative and motor skills.   Target Group: Nurses

      • Trusted Partner
        Business, Economics & Law
        November 2020

        Tourism in Development: Reflective Essays

        by Peter U C Dieke, Brian E M King, Richard Sharpley, Ali Thompson

        This book: - comprises reflective essays written by internationally-ranked scholars and tourism consultants with extensive experience, particularly in the developing world countries - considers extant themes, issues and challenges related to tourism and development - offers a critical and contemporary perspective on tourism's significance and role in development.

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        Humanities & Social Sciences
        August 2019

        Eternal Pursuit of Peace in Zhijiang

        15th Anniversary of Peace Culture in Zhijiang

        by Tian Junquan

        Zhijiang, in Hunan province, is the place where China and Japan negotiated for the affairs about Japan surrendered in the World War Ⅱ. It plays an important role in the history of world peace. Zhijiang focuses on peace culture and has held "China Zhijiang · International Peace Festival" for five times since 2003, which makes peace culture a calling card for Zhijiang to go global. Due to the influence of this festival and further research of peace culture in Zhijiang, more and more attention both at home and abroad has been paid to Zhijiang so that people hope to know more about Zhijiang in a more comprehensive and thorough way. This book collects lots of scholar articles on the study od peace culture in Zhijiang, and gives a detailed introduction to "China Zhijiang · International Peace Festival", which reflects Chinese people attach importance to history and peace.

      • Trusted Partner
        May 2022

        Tourism Transformations in Protected Area Gateway Communities

        by Susan L Slocum, Peter Wiltshier, John Basil Read IV, Dorothee Bohn, Andrea Zita Botelho, Kelly S. Bricker, Robert S. Bristow, Karina H. Casimiro, Rosa Suárez Chaparro, Ana Cristina Costa, Kynda R. Curtis, Margaret J. Daniels, Edieser Dela Santa, C. Michael Hall, Manuel Ramón Gonzalez Herrera, Russell M. Hicks, Julie Judkins, N. Qwynne Lackey, Natalya Lawrence, Gustavo C. X. M. P. Machado, Gianna Moscardo, Jake Powell, Sidnei Raimundo, Mary Anne Ramos-Tumanan, Milena Manhães Rodrigues, Chris Ryan, Renato de Oliveira dos Santos, Jessica A. Schottanes, Ole R. Sleipness, Maria Anunciação Ventura, Therez B. Walker

        Gateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.

      • Trusted Partner
        The Arts
        March 2013

        Space and being in contemporary French cinema

        by James S. Williams

        This book brings together for the first time five French directors who have established themselves as among the most exciting and significant working today: Bruno Dumont, Robert Guédiguian, Laurent Cantet, Abdellatif Kechiche, and Claire Denis. Whatever their chosen habitats or shifting terrains, each of these highly distinctive auteurs has developed unique strategies of representation and framing that reflect a profound investment in the geophysical world. The book proposes that we think about cinematographic space in its many different forms simultaneously (screenspace, landscape, narrative space, soundscape, spectatorial space). Through a series of close and original readings of selected films, it posits a new 'space of the cinematic subject'. Accessible and wide-ranging, this volume opens up new areas of critical enquiry in the expanding interdisciplinary field of space studies. It will be of immediate interest to students and researchers working not only in film studies and film philosophy, but also in French/Francophone studies, postcolonial studies, gender and cultural studies. Listen to James S. Williams speaking about his book http://bit.ly/13xCGZN. (Copy and paste the link into your browser) ;

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        Biography & True Stories
        March 2019

        Biography of He Binglin: An Educator in China

        by Li Guiyuan

        He Binglin, a modern educator, established Yueyun Middle School in Hunan province. From Qing Dynasty to the period of People's Republic of China, He devoted his life to education and Yueyun Middle School as a principal for more than 50 years. With unique educational philosophy, he developed any amount of talents as backbones of China. Besides, as a democrat, he committed himself to the building of democracy in his old age. This book aims at artistically presenting the whole life of He Binglin based on historical facts to show the figure as a civilian educator. In this way can students in Yueyun Middle School have a further understanding of the founder of their school. Also, this book can be as the source to study the educational philosophy and personality of He Binglin.

      • Trusted Partner
        Humanities & Social Sciences
        December 2019 - December 2024

        Immortals in Ancient China

        by Li Kehe

        This book collects 180 stories about immortals in ancient China, translated into English, and accompanied by relevant pictures. It can help Chinese and foreign readers to understand the general situation of Chinese native immortals, especially Taoist immortals, and show the evolution of Chinese ancient folklore and cultural thoughts from one side.The copyright has been exported to Malaysia .

      • Trusted Partner
        September 2023

        Primary Health Care in Tanzania through a Health Systems Lens

        A History of the Struggle for Universal Health Coverage

        by Ntuli A. Kapologwe, James Tumaini Kengia, Eric van Praag, Japhet Killewo, Albino Kalolo, Maryam Amour, Mackfallen Anasel, Rutasha Dadi, Faisal Issa, Mwandu Kini Jiyenze, Godfrey Kacholi, Antony Kapesa, Leonard Katalambula, Anosisye M. Kesale, Stephen M. Kibusi, Amani Kikula, Erick Kitali, George Kiwango, Claud Kumalija, Hadija Kweka, Zarina Shamte Madabida, Abel Makubi, Chacha Marwa, Innocent Mboya, Romuald Mbwasi, William Mfuko, Chipole Mpelembe, Gemini J. Mtei, Oresto Michael Munishi, Castory Munishi, Elihuruma M. Nangawe, Harrieth P. Ndumwa, Frida N. Ngalesoni, Jackline E. Ngowi, Belinda J. Njiro, William Reuben, George M. Ruhago, Bakari Salum, Don De Savigny, Aifelo Sichalwe, Nathanael Sirili, Felix Sukums, Bruno F. Sunguya, Idda L. Swai, Marcel Tanner, Desderi Wengaa

        Robust health care systems are paramount for the health, security, and prosperity of people and countries as a whole. This book provides for the first time a chronicle of the struggle for, and eventual success of, universal health coverage (UHC) in Tanzania. Beginning with an introduction to primary health care in the country, from its historical foundations to the major milestones of implementation, this book then considers stewardship of this important aspect of health systems over time. Written in a way to allow the application of lessons learned to other countries' contexts, this book covers: - Policy and governance issues such as leadership, human resources, and financing of health systems; - Practical aspects of health system delivery, including supply chains, community care, new technologies, and the integration of services for particular population groups; - The impact and mitigation of global events on health systems, such as resilience and preparedness in the light of disease outbreaks or climate change, and social, commercial, and political influences. Concluding with a look to the future, forecasting the changes and new solutions needed to adapt to a changing world, this book is a valuable reference for policy makers, global health practitioners, health system managers, researchers, students, and all those with an interest in primary health care and reforms - both in Tanzania and beyond.

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        Un oso en la cama y un chacal en el horno

        by Avinoam Lourie y Cissy Shapiro

        Un oso en la cama y un chacal en el horno Divertidas aventuras de un zoólogo israelí especializado en la fauna silvestre Avinoam Lourie y Cissy Shapiro   ?Cuántos pueden decir que han tenido un oso en la cama, que calentaron un chacal en el horno, que fueron corneados por un corzo celoso o atacados por un tigre, que han tenido monos colgados de la araña, o que han perdido una víbora en un avión?   Las vivencias  reconfortantes, divertidas y educativas del zoólogo israelí Avinoam Lourie con una exótica variedad de animales salvajes y también con los miembros de su familia, contadas con la calidez, el humor, el ingenio y la sabiduría que bien conocen sus asiduos lectores.   Avinoam Lourie ha recibido la Medalla de Honor del Presidente de Israel, ha sido seleccionado como una de las "100 personas más importantes" de Haifa, y ha ayudado a traer a Israel varias especies en peligro de extinción.   "Como alguien que ha acompañado a Avi en el terreno, mientras enseñaba a nuevas generaciones de israelíes acerca de sus ecosistemas nativos, es una alegría compartir el dramatismo, el humor y las ideas que esta fascinante colección contiene", señala Sneed Collard III, autor y editor, que ha recibido el premio del Washington Post y del Children's Book Guild a obras de noficción.   "Muchos de nuestros amigos tenían perros, gatos y otras mascotas, ?pero nadie tenía un padre que trajera a casa un tigre, un oso o incluso un mono, como nosotros!", dice Dr. Barak Lourie (el hijo intermedio de Avinoam), Haifa, Israel.   “Él me enseñó que los animales son como la gente: trátalos de la misma manera y bien". Resumen del estudiante de una comunicación de Avinoam a la escuela secundaria media de octavo grado de Conservación de la naturaleza y ecología de Green Bay, Wisconsin, Estados Unidos.

      • Trusted Partner
        Geography & the Environment
        August 2022

        Key Questions in Environmental Toxicology

        A Study and Revision Guide

        by J P F D'Mello

        Key Questions in Environmental Toxicology is designed as a self-study tool for undergraduate students. Questions review the origin, characterization and environmental distribution of major pollutants, followed by their absorption and metabolic disposition in living organisms. They address implications for the development of cancer, cardiovascular disease, pulmonary dysfunction and neurological conditions in relation to gaseous pollutants, particulates, persistent organic compounds and radioactive emissions, then cover the impact of pollutants on biodiversity, food safety, and water contamination. This book: - Covers toxicology from human morbidity, ecological impact and biodiversity perspectives, and emphasises the impact of diverse organic pollutants in worsening these interconnected phenomena, leading to wider environmental emergencies; - Provides a selection of fill-in-the-gap, multiple choice and short answer question types for students to vary their learning and enhance motivation; - Includes full answer rationales, allowing students to gain true insight into the subject. Providing support to programmes across environmental science, ecology and human health, and covering all the major biological toxins and pollutants as well as unintended consequences of actions designed to improve outcomes, this book may be used in conjunction with the companion volume Introduction to Environmental Toxicology.

      • Trusted Partner
        December 2023

        Key Questions in Clinical Farm Animal Medicine, Volume 2

        Types, Causes and Treatments of Infectious Disease

        by Tanmoy Rana, A Ashwini, B. K. Bhagya, Sabita Behera, Dipanwita Bhattacharya, Banothu Dasmabai, Nourhan Eissa, Lesley Farms, G.K. Chetan Kumar, Lunavat Gopala, Ola H. Harb, Abbas Rabiu Ishaq, Dayanidhi Jena, Anil Kumar, Ankesh Kumar, Praveen Kumar, Archana Mahapatra, Ram Niwas, Sunil Punia, R. Nethra, Pratistha Shrivastava

        Providing well over 1,500 questions to test your knowledge of clinical farm animal medicine, the book has been produced in a convenient format so that it can be used at any time in any place. Each chapter starts with a brief introduction to the topic before providing relevant multiple-choice questions. Covering clinical veterinary medicine for common livestock species, this book includes questions about: - diseases of the reproductive, integumentary and urinary systems; - anaesthesia and pain management; - perinatal and geriatric diseases. With full chapters also covering diseases of the eye and ear, this self-test resource for students provides a convenient and useful current source of information to anyone interested in learning, revising and assessing their knowledge.

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        Humanities & Social Sciences
        April 2022

        Chinese religion in contemporary Singapore, Malaysia and Taiwan

        The cult of the Two Grand Elders

        by Fabian Graham

        In Singapore and Malaysia, the inversion of Chinese Underworld traditions has meant that Underworld demons are now amongst the most commonly venerated deities in statue form, channelled through their spirit mediums, tang-ki. The Chinese Underworld and its sub-hells are populated by a bureaucracy drawn from the Buddhist, Taoist and vernacular pantheons. Under the watchful eye of Hell's 'enforcers', the lower echelons of demon soldiers impose post-mortal punishments on the souls of the recently deceased for moral transgressions committed during their prior incarnations. Chinese religion in contemporary Singapore, Malaysia and Taiwan offers an ethnography of contemporary Chinese Underworld traditions, where night-time cemetery rituals assist the souls of the dead, exorcised spirits are imprisoned in Guinness bottles, and malicious foetus ghosts are enlisted to strengthen a temple's spirit army. Understanding the religious divergences between Singapore and Malaysia (and their counterparts in Taiwan) through an analysis of socio-political and historical events, Fabian Graham challenges common assumptions about the nature and scope of Chinese vernacular religious beliefs and practices. Graham's innovative approach to alterity allows the reader to listen to first-person dialogues between the author and channelled Underworld deities. Through its alternative methodological and narrative stance, the book intervenes in debates on the interrelation between sociocultural and spiritual worlds, and promotes the destigmatisation of spirit possession and discarnate phenomena in the future study of mystical and religious traditions.

      • Trusted Partner
        Humanities & Social Sciences
        January 2020

        The life–cycle in Western Europe, c.1300–c.1500

        by S. H. Rigby, Deborah Youngs

        This is the first study to examine the entire life cycle in the Middle Ages. Drawing on a wide range of secondary and primary material, the book explores the timing and experiences of infancy, childhood, adolescence and youth, adulthood, old age and, finally, death. It discusses attitudes towards ageing, rites of passage, age stereotypes in operation, and the means by which age was used as a form of social control, compelling individuals to work, govern, marry and pay taxes. The wide scope of the study allows contrasts and comparisons to be made across gender, social status and geographical location. It considers whether men and women experienced the ageing process in the same way, and examines the differences that can be discerned between northern and southern Europe. The fourteenth and fifteenth centuries suffered famine, warfare, plague and population collapse. This fascinating consideration of the life cycle adds a new dimension to the debate over continuity and change in a period of social and demographic upheaval.

      • Trusted Partner
        Humanities & Social Sciences
        January 2020

        Reform and the papacy in the eleventh century

        Spirituality and social change

        by S. H. Rigby, Kathleen G. Cushing

        This book explores the relationship between the papacy and reform against the backdrop of social and religious change in later tenth and eleventh-century Europe. Placing this relationship in the context of the debate about 'transformation', it reverses the recent trend among historians to emphasise the reform developments in the localities at the expense of those being undertaken in Rome. It focuses on how the papacy took an increasingly active part in shaping the direction of both its own reform and that of society, whose reform became an essential part of realising its objective of a free and independent Church. It also addresses the role of the Latin Church in western Europe around the year 1000, the historiography of reform, the significance of the 'Peace of God' as a reformist movement, the development of the papacy in the eleventh century, the changing attitudes towards simony, clerical marriage and lay investiture, reformist rhetoric aimed at the clergy, and how reformist writings sought to change the behaviour and expectations of the aristocracy. Summarising current literature while presenting a cogent and nuanced argument about the complex nature and development of reform, this book will be invaluable for an undergraduate and specialist audience alike.

      • Trusted Partner
        Humanities & Social Sciences
        January 2020

        Peacemaking in the Middle Ages

        Principles and practice

        by S. H. Rigby, J. E. M. Benham

        Peacemaking in the Middle Ages explores the making of peace in the late-twelfth and early thirteenth centuries based on the experiences of the kings of England and the kings of Denmark. From dealing with owing allegiance to powerful neighbours to conquering the 'barbarians', this book offers a vision of how relationships between rulers were regulated and maintained, and how rulers negotiated, resolved, avoided and enforced matters in dispute in a period before nation states and international law. This is the first full-length study in English of the principles and practice of peacemaking in the medieval period. Its findings have wider significance and applications, and numerous comparisons are drawn with the peacemaking activities of other western European rulers, in the medieval period and beyond. This book will appeal to scholars and students of medieval Europe, but also those with a more general interest in kingship, warfare, diplomacy and international relations.

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