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      • Trusted Partner
        Humanities & Social Sciences
        December 2013

        Truth recovery in Northern Ireland

        by Kirk Simpson

      • Trusted Partner
        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

      • Trusted Partner
        November 2024

        Tourism Case Studies Asia-Pacific Region

        by Taufik Abdullah, Reni Polus, P. P. Anjusha, Toney K. Thomas, Ade Suherlan, Reiza Miftah Wirakusuma, Alexandra Coghlan, Jennifer Kim Lian Chan, I Putu Gede Eka Praptika, Amanda Natasanti, Della Ade Saputri, Muhammad Ibnu Azzulfa, Brigita Talentiana Mahen, Fahmi Prihantoro, Lan Wang, Sarin Chhuon, Eiji Ito, Sunayana, Nimit Chowdhary, Abhisek Porya, Sweety Mishra, Yu Li, Ramon Benedicto A. Alampay, Mohamed Shenaan, Heike Schänzel, Ranjana Tiwari, Parishmita Gogoi, Alka Maheshwari, Morakot Ditta-Apichai, Krittawit Krittayaruangroj, Suparak Suriyankietkaew, Nadzirah Hosen, Isabel Paulino, Amran Hamzah, Rachel Clissold, Ross Westoby, Karen E. McNamara, Viviane Obed, E. Joshu Ajoon, Stuart Hayes, David N. Nguyen, Gabriel Fuentes Cordoba, Ana Delevska, Sandra Cherro Osorio, Van K. Nguyen, Zainub Ibrahim, Paul Gemmell, Madura Thivanka Pathirana, Bobbie Chew Bigby, Noel Scott, Sarah Gardiner, Sabiha Yeasmin Rosy, Joo-Ee Gan, Michelle Szydlowski, Aileen C. Ani, Aindrila Chakraborty, Kadek Sumaja,

        Tourism Case Studies from the Asia-Pacific Region offers a comprehensive exploration of the diverse world of tourism within one of the most dynamic regions on the globe. Authored by leading academic and industry experts, this volume fills a crucial gap in tourism literature by providing practical and engaging case studies that highlight real-world industry best practices, challenges, and opportunities. The volume explores critical topics such as sustainable practices, cultural preservation, community empowerment, resilience, management strategies, policy development, and emerging trends. With 32 case studies, readers are taken on a journey through the unique characteristics of tourism destinations in the Asia-Pacific region, from the bustling cities of China and Japan to the emerging markets of India and beyond. Each case study provides clear aims, context, and outcomes, offering invaluable insights and practical lessons that can be applied in various tourism contexts. Designed for both academic and professional audiences, this volume serves as an essential resource for instructors looking to enhance their teaching practices, students aspiring to succeed in the tourism industry, and practitioners seeking to understand the complexities and opportunities within the Asia-Pacific tourism landscape.

      • Trusted Partner
        Psychology
        October 2022

        Don't Believe Everything You Think

        How to stop making decisions that let you down, lead you astray and keep you from success

        by Colin J Browne

        When it comes to making great decisions, the way you think about things is usually a lot more influential than what you actually think. If you ever hired a person who ‘looks the part’, dated someone who ‘gives you a good feeling’, voted for the party that ‘speaks the most sense’ or got into an investment that ‘cannot be missed’, only to realise you made a horrible mistake, you might have wondered how you ever talked yourself into it. Yet, still bearing the bruises, you’re likely to make exactly the same decision the next time. The beliefs that guide your ideas and the instincts that drive your actions, are all informed by your unconscious biases (and literally every single one of us has them), which irrationally tell us one thing is good and another is bad; one thing is absolutely true and another is utterly false; and make you act less smartly than you should. But the good news is that you can learn to see them, to manage them and ultimately overcome them. In Don’t Believe Everything You Think, Colin J Browne shows you how biases work, why they matter, and how to reframe your thinking to make well-founded decisions about life and work, relationships and investing, and much else in between, to vastly improve your chances of success.

      • Trusted Partner
        Health & Personal Development
        March 2019

        Find the better self

        by Wen Liyang

        This book is a readme for a post-80s lady entrepreneur.Born in 1985, she became a part-time migrant worker after joining secondary school. At work, she pays attention and looks for opportunities; in life, she constantly learns and improves herself. Worked as a clerk, a car salesperson, a tour guide, a dance teacher, and an advertising sales director in an IT company. At the age of 28, he entered the field of e-commerce and decided to start a business. The first year of his business made a profit of 2 million yuan.This book tells how the author grew up step by step, becoming an independent and self-strengthening woman from eight aspects: independent thinking, economic independence, health management, image management, family education, family friends, taste pursuits, and husband and wife relationships. And get the life you want.The story in this book is sincere and touching, and the writing is fluent. It is a inspirational book for young women, which has certain guiding significance for ordinary young girls to find themselves.

      • Trusted Partner
        Tourism industry
        December 2006

        Crisis Management in Tourism

        by Edited by Eric Laws, Bruce Prideaux, Kaye Chon

        The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.

      • Trusted Partner
        Fiction

        I do not seek, I find

        by Taraneh Vafaei

        The story hinges on L, a character who is looking for a perfect set to which she will dedicate her love. In order to find the set, she converses with « herself» as well as «The wise crow » and another presence which is considered as “The superior self of L”, and his journey is often accompanied with philosophy, poem and literature.

      • Trusted Partner
        December 2020

        A Jerboa Cannot Find Its Home

        by Liu Huimin, Yidianhui

        "The Childhood Sky—Original Picture Books" series is a set of four eco-illustrated books on environmental protection. The concept of environmental protection is established for children in a positive emotional way. "A Jerboa Cannot Find Its Home", from the perspective of Jerboa and its friends, tells about the earth-shaking changes that have taken place in Karamay, an oil city with harsh weather and sparse vegetation. The former desert has become an oasis and the old crude oil processing stations became clean and neat. It became the "Green Devil City" praised by everyone.

      • Trusted Partner
        January 2021

        Alcoholism Sourcebook, 6th Ed.

        by James Chambers, General Editor

        Consumer health information about alcohol abuse, addiction, and related health effects, with facts about treatment and recovery. Includes index, glossary of related terms, and other resources.

      • Trusted Partner
        Agriculture & related industries
        June 2009

        Rangeland Degradation and Recovery in China's Pastoral Lands

        by Edited by Victor R Squires, Xinshi Lu, Qi Lu, Tao Wang, Youlin Yang

        The extreme climate variability that characterizes China's arid rangelands can cause drought and degradation, resulting in dust storms, floods, animal losses, financial hardship and a decline in food availability. Addressing the issues of even greater climate extremes in the future, this book discusses both new approaches and past successes and failures in order to provide the necessary insight to develop sustainable rangeland management strategies, drawing on regional case studies and lessons learned from Australia, Canada and the USA.

      • Trusted Partner
      • Trusted Partner
        The Arts
        May 2024

        Adaptation and resilience in the performing arts

        The pandemic and beyond

        by Pascale Aebischer, Rachael Nicholas

        This book offers insights into some of the digital innovations, structural adaptations and analogue solutions that enabled live performance in the UK to survive through the COVID-19 pandemic. It provides evidence of values-led policies and practices that have improved the wellbeing of the creative workforce and have increased access to live performance. Through sections that address digital innovations, workforce resilience and programming live performances outdoors and in community settings, this book provides practical insights into the challenges live performance faced during the pandemic. It shows how, in order to survive, individuals and companies within the sector drew on the creativity and resourcefulness of its workforce, and on new and existing networks. In these accounts, the pandemic functioned as catalyst for technological innovations, stock-taking regarding exploitative industry structures, and a re-valuing of the role of live performance for community-building.

      • Trusted Partner
        November 2014

        Remember, remember

        Kalender-Thriller: November

        by Beck, Zoë

      • Trusted Partner

        My Brother

        by Tang Sulan, Li Xianhong

        I was so keen to have a baby brother. However, when my brother was born, he didn't seem to like me. He wouldn't even look at me when I called his nickname warmly; he cried loudly when I tried to hug him. My mum and dad told me that my brother has autism. Since then, my whole family has been running around for my brother's recovery...

      • Trusted Partner
        Environmental factors
        April 2014

        Natural Environments and Human Health

        by Alan Ewert, Alan W Ewert, Denise Mitten, Jill Overholt, Jillisa Overholt

        The role natural environments play in human health and wellbeing is attracting increasing attention. There is growing medical evidence that access to the natural environment can prevent disease, aid recovery, tackle obesity and improve mental health. This book examines the history of natural environments being used for stress-reduction, enjoyment, aesthetics and catharsis, and traces the development of the connection between humans and the environment, and how they impact our personal and collective health.

      • Trusted Partner
        Medicine
        September 2019

        Natural Environments and Human Health

        by Alan Ewert, Denise Mitten, Jill Overholt

        The role natural environments play in human health and wellbeing is attracting increasing attention. There is growing medical evidence that access to the natural environment can prevent disease, aid recovery, tackle obesity and improve mental health. This book examines the history of natural environments being used for stress-reduction, enjoyment, aesthetics and catharsis, and traces the development of the connection between humans and the environment, and how they impact our personal and collective health.

      • Trusted Partner

        RETURN TO NATURE

        The Five Pillars of Healing

        by Jon Burras

        Return to Nature provides the reader with a profound new model with which to re-claim their lost body and mind. It is a road map to vibrant health and recovery from many modern ailments. This new and profound healing system is based on the laws of nature and five pillars. The Five Pillars of Healing: 1. Recovery of your Mind. 2. Recovery of your Breath. 3. Recovery through Bodywork. 4. Expansive Movement. 5. Natural Recovery from Addictions. Healing is not only possible but it is natural.

      • Trusted Partner

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