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      • Trusted Partner
        Emotional Intelligence in Tourism and Hospitality
        Business, Economics & Law
        March 2019

        Emotional Intelligence in Tourism and Hospitality

        by Erdogan Koc

        Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. The use of emotional information guides thinking and behavior, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of EI of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.

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      • Trusted Partner
        Die letzten Tage des Condor
        June 2016

        Die letzten Tage des Condor

        by James Grady, Zoë Beck

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      • Trusted Partner
        A matter of intelligence
        Humanities & Social Sciences
        May 2016

        A matter of intelligence

        by Charmian Brinson, Richard Dove

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      • Trusted Partner
        Intelligence and espionage in the English Republic c. 1600–60
        Humanities & Social Sciences
        January 2023

        Intelligence and espionage in the English Republic c. 1600–60

        by Alan Marshall

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      • Trusted Partner
        East German intelligence and Ireland, 1949–90
        Humanities & Social Sciences
        December 2014

        East German intelligence and Ireland, 1949–90

        Espionage, terrorism and diplomacy

        by Jerome de Wiel

        This book is an in-depth examination of the relations between Ireland and the former East Germany between the end of the Second World War and the fall of the Berlin Wall. It explores political, diplomatic, economic, media and cultural issues. The long and tortuous process of establishing diplomatic relations is unique in the annals of diplomatic history. Central in this study are the activities of the Stasi. They show how and where East German intelligence obtained information on Ireland and Northern Ireland and also what kind of information was gathered. A particularly interesting aspect of the book is the monitoring of the activities of the Irish Republican Army and the Irish National Liberation Army and their campaigns against the British army in West Germany. The Stasi had infiltrated West German security services and knew about Irish suspects and their contacts with West German terrorist groups. East German Intelligence and Ireland, 1949-90 makes an original contribution to diplomatic, intelligence, terrorist and Cold War studies. ;

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      • Trusted Partner
        East German intelligence and Ireland, 1949–90
        Humanities & Social Sciences
        February 2017

        East German intelligence and Ireland, 1949–90

        Espionage, terrorism and diplomacy

        by Jérôme de Wiel

        This book is an in-depth examination of the relations between Ireland and the former East Germany between the end of the Second World War and the fall of the Berlin Wall. It explores political, diplomatic, economic, media and cultural issues. The long and tortuous process of establishing diplomatic relations is unique in the annals of diplomatic history. Central in this study are the activities of the Stasi. They show how and where East German intelligence obtained information on Ireland and Northern Ireland and also what kind of information was gathered. A particularly interesting aspect of the book is the monitoring of the activities of the Irish Republican Army and the Irish National Liberation Army and their campaigns against the British army in West Germany. The Stasi had infiltrated West German security services and knew about Irish suspects and their contacts with West German terrorist groups. East German Intelligence and Ireland, 1949-90 makes an original contribution to diplomatic, intelligence, terrorist and Cold War studies.

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      • Trusted Partner
        Search for Extraterrestrial Intelligence
        January 2020

        Search for Extraterrestrial Intelligence

        by Joseph A. Angelo, Jr.

        This eBook describes search for extraterrestrial intelligence (SETI) programs both past and present, as well as theories regarding the existence of intelligent life beyond Earth. Also discussed are the social consequences of interstellar contact and the potential risks inherent in SETI.

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      • Trusted Partner
        Intelligence, security and the Attlee governments, 1945–51
        Politics & government
        December 2016

        Intelligence, security and the Attlee governments, 1945–51

        An uneasy relationship?

        by Daniel W. B. Lomas

        Drawing on recently released documents and private papers, this is the first book-length study to examine the intimate relationship between the Attlee government and Britain's intelligence and security services at the start of the Cold War. Often praised for the formation of the modern-day 'welfare state', Attlee's government also played a significant, if little understood, role in combating communism at home and overseas, often in the face of vocal, sustained opposition from its own backbenches. This book tells the story of Attlee's Cold War. From Whitehall vetting to secret operations in Eastern Europe and the fallout of Soviet atomic espionage on both sides of the Atlantic, it provides a fresh interpretation of the Attlee government, making it essential reading for anyone interested in the Labour Party, intelligence, security and Britain's foreign and defence policy at the start of the Cold War.

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      • Trusted Partner
        The Lost Smile
        Children's & YA
        October 2021

        The Lost Smile

        by Nadia L. King / Nelli Aghekyan

        When Zaytoon wakes up feeling sad, she goes on a search to find her smile. From the kitchen to the garden, Zaytoon searches high and low,and eventually discovers her smile — it’s smiling at her from her reflection in the window! The Lost Smile is beautifully illustrated colourful picture book that demonstrates the importance of accepting our emotions. Zaytoon’s journey shows children it’s okay to be sad and reassures young readers that sadness can be temporary. Themes include cultural diversity, emotional intelligence, family life and the importance of connecting with nature and animals.

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      • Trusted Partner
        Disciplined agency
        Humanities & Social Sciences
        May 2021

        Disciplined agency

        Neoliberal precarity, generational dispossession and call centre labour in Portugal

        by Patrícia Alves de Matos

        Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.

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      • Trusted Partner
        Cyber-espionage in international law
        Business, Economics & Law
        May 2023

        Cyber-espionage in international law

        Silence speaks

        by Thibault Moulin

        While espionage between states is a practice dating back centuries, the emergence of the internet revolutionised the types and scale of intelligence activities, creating drastic new challenges for the traditional legal frameworks governing them. This book argues that cyber-espionage has come to have an uneasy status in law: it is not prohibited, because spying does not result in an internationally wrongful act, but neither is it authorised or permitted, because states are free to resist foreign cyber-espionage activities. Rather than seeking further regulation, however, governments have remained purposefully silent, leaving them free to pursue cyber-espionage themselves at the same time as they adopt measures to prevent falling victim to it. Drawing on detailed analysis of state practice and examples from sovereignty, diplomacy, human rights and economic law, this book offers a comprehensive overview of the current legal status of cyber-espionage, as well as future directions for research and policy. It is an essential resource for scholars and practitioners in international law, as well as anyone interested in the future of cyber-security.

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      • Trusted Partner
        A primer on financial intelligence for children
        January 2021

        A primer on financial intelligence for children

        by SAI Mei

        This book is comprehensive, systematic, detailed, introduces the basic issues and method strategies of wealth of enlightenment education, including "how to understand money" - understand the content of liabilities and understanding of charity. Combined with its own profound financial knowledge and rich practical experience, the author will vividly use the way to understand the way, and appear in the way. sex.

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      • Trusted Partner
        Ai Weiwei spricht
        July 2011

        Ai Weiwei spricht

        by Ai, Weiwei; Obrist, Hans Ulrich / Übersetzt von Wirthensohn, Andreas

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      • Trusted Partner
        Kunterbuntes Origami der Tiere
        February 2005

        Kunterbuntes Origami der Tiere

        Pfiffig,lustig,verspielt mit Schritt-für-Schritt-Anleitungen

        by Bui, Nga; Bui, Hung

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      • Trusted Partner
        Business Intelligence
        February 2013

        Business Intelligence

        Komplexe SQL-Abfragen am Beispiel eines Online-Shops. Inkl. Testdatenbank mit über zwei Millionen Datensätzen

        by Werther, Iron

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      • Trusted Partner
        Cultural Exchange
        April 2009

        Cultural Exchange

        by Hu Taichun

        This volume introduces the Chinese cultural exchange with other cultures during its development, which is informative, readable and interesting. It is well-illustrated and suitable for all readers interested in Chinese culture.

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      • Trusted Partner
        Disciplined Agency
        Humanities & Social Sciences
        July 2020

        Disciplined Agency

        by Patrícia Matos, Alexander Smith

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      • Trusted Partner
        Interrogation, intelligence and security
        Humanities & Social Sciences
        May 2015

        Interrogation, intelligence and security

        by Samantha Newbery

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