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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
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      • Trusted Partner
        November 2024

        Sensory Tourism

        Senses and SenseScapes Encompassing Tourism Destinations

        by Ian Jenkins, Robert S. Bristow, Hilary Becker, Émilie Crossley, Sara Duerte, Carlos Ferreira, Carla Fraga, Elisa Alén González, Rubén C. Lois-González, Hairul Nizam Ismail, Sofie Scheen Jahnsen, Gunnar Thór Jóhannesson, Claudette John, Margaret Kenna, Jaciel Gustavo Kunz, Katrín Anna Lund, Sharanya M, Chandru M C, Velvet Nelson, Nur Haizum Abd Rahman, Breixo Martins Rodal, Carlos Alberto Patiño Romarís, Lucia Rubio, Bidisha Sarkar, Deborah Slater, Patricia A. Stokowski, Philip Stone, Tim Taylor, Kathryn Terzano, Trinidad Domínguez Vila, Dr Pola Q. Wang, Aristeidis Gkoumas, Nur Hidayah Abd Rahman, Karen Davies

        Tourism offers countless global locations, providing a multitude of sensory experiences. These include commercialised tourism products such as saunas and floatation tanks through to natural phenomenon such as mountains and wilderness destinations. Consequently, sensory elements are a curious concept within tourism because every destination provides a sensory experience of one kind or another. The first of its kind, this book examines holidays and tourism through sensory perceptions which either encourage or deter consumers. It studies sensoryscapes and how they effect and affect tourism at destinations and be linked with the development of tourist niches, reflecting the segmenting of the mass market tourism into smaller segments. Finally, it reflects on how with increased urbanisation there a growing need is to find quiet spaces, free from urban or anthropogenic noise, such as silent retreats and dark sky meditation holidays. Escape has always been one of the main components of tourism development together with attraction to spatial locations that match tourists' needs. Structed to address each of the senses separately, this book provides a: · wide range of case studies from interdisciplinary backgrounds · links amongst common themes across the various threads of research on sensory experiences · theoretical framework and practical application for sensory tourism. It will be of interest to those studying tourism management as well as wider social science disciplines.

      • Trusted Partner
        December 2020

        A Jerboa Cannot Find Its Home

        by Liu Huimin, Yidianhui

        "The Childhood Sky—Original Picture Books" series is a set of four eco-illustrated books on environmental protection. The concept of environmental protection is established for children in a positive emotional way. "A Jerboa Cannot Find Its Home", from the perspective of Jerboa and its friends, tells about the earth-shaking changes that have taken place in Karamay, an oil city with harsh weather and sparse vegetation. The former desert has become an oasis and the old crude oil processing stations became clean and neat. It became the "Green Devil City" praised by everyone.

      • Trusted Partner
        Children's & YA
        October 2021

        The Lost Smile

        by Nadia L. King / Nelli Aghekyan

        When Zaytoon wakes up feeling sad, she goes on a search to find her smile. From the kitchen to the garden, Zaytoon searches high and low,and eventually discovers her smile — it’s smiling at her from her reflection in the window! The Lost Smile is beautifully illustrated colourful picture book that demonstrates the importance of accepting our emotions. Zaytoon’s journey shows children it’s okay to be sad and reassures young readers that sadness can be temporary. Themes include cultural diversity, emotional intelligence, family life and the importance of connecting with nature and animals.

      • Trusted Partner

        Conscious Feelings

        Living Life Closer to Your Own Truth

        by Clinton Callahan

        This book is about feelings, and the ways that we, as individuals and as a culture, have numbed ourselves against them. It is about unleashing the possibility of conscious feelings to re-make our lives into what really matters to us. The central framework of the book is built with the Ten Distinctions for Consciously Feeling, including: *Learning the potent difference between thoughts and feelings, which most people confuse *Sorting out feelings (based in the present) from emotions (based in the past or in somebody else’s life) *Fully allowing that feelings are absolutely-neutral energy and information, neither good nor bad, neither positive nor negative. Each chapter is enriched with Thoughtmaps—clear diagrams of ways we presently think and ways we could possibly think—and supported by an abundance of practical experiments to try. The Power of Conscious Feelings is so much more than a book of selfhelp or inspiration. Ultimately, it is about our connection with and responsibility for the fate of the Earth.

      • Trusted Partner
        Children's & YA
        March 2020

        Amelie Trott and the Earth Watchers

        by Moyra Irving

        This is the extraordinary story of how one small girl stopped a planetary catastrophe. It’s a very timely book, written for the child in us all, with a forceful message about the power of young people to transform the world - a theme currently demonstrated by brave young heroes like Greta Thunberg. And with magical synchronicity, the very week Greta began her lone vigil outside the Swedish government last year, over 1,000 miles (1,897 km) away in the fictional world of books, Amelie Trott took to Parliament Square, London - on a mission to avert the End of the World. It’s a family drama with an international feel - set mainly in England but with episodes in Washington DC and around the world.

      • Health & Personal Development

        Pause and Sense

        by Emily Atallah

        Thousands of people say things such as “I have no time”, “when did life pass me by”, or “I have nothing left to live for.” According to the WHO, nearly 700,000 people commit suicide every year, and conditions such as depression, anxiety, hopelessness, and lack of purpose are increasingly rooted in our societies, blocking our view to a life full of light and possibilities. In the age of instant connectivity, we have never been as disconnected, unmotivated and empty as we are now. In these pages, you will find 10 practical tools that will help you get unstuck, find your way through pain, and reconnect with your purpose towards a plentiful life. The book is divided in three sections that help you understand what is valuable about life, what we can give to the world as human beings, and how we can embrace challenges, increase connectivity with each other and increase our awareness. This book invites you to enrich your own life, through reflections that help you go deep inside, and examples of how others who when through similar experiences, got through them to live a happier, meaningful, and purposeful life.

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        Literature & Literary Studies
        September 2024

        Tis Pity She's a Whore

        By John Ford

        by Martin White

        John Ford's tragedy, first printed in 1633, is the first major English play to take as its theme a subject still rarely handled: fulfilled incest between brother and sister. This Revels Plays edition is a scholarly, modern-spelling edition of one of the most studied and performed of all plays of the period. White's critical introduction explores the textual and theatrical histories of the play, exploring closely its relationship to the particular stage and audience for which it was written. This Revels edition allows the modern reader to become, in Ford's words, an 'actor that but reads'.

      • Trusted Partner
        August 2024

        A Place Beyond the Heart

        by Irehobhude O. Iyioha

        A Place Beyond the Heart is a collection of short stories exploring issues at the intersection of war and love, terror and (dis)order, as well as identity, gender, and sexuality. The stories capture the lives of people facing personal, societal and transcultural challenges that define, transform, and ultimately create shifts in the way they see and experience the world.

      • Trusted Partner
        March 2021

        Feeling fresh

        Wie Kälte unser Immunsystem stärkt und wir uns rundum wohlfühlen

        by Andrea Bianchi

      • Trusted Partner
        Humanities & Social Sciences

        A Guilty Conscience – Nuisance or Asset?

        by Maja Storch, Gerhard Roth

        A guilty conscience can be a real nuisance. There is simply no rest and you can’t just turn it off through rational thought. Psychologically, in psychotherapy, advising and coaching, a guilty conscience is one of the most persistent and difficult symptoms to pin down. Maja Storch and Gerhard Roth ask the questions: why feelings of guilt are so prolonged and how to deal with them. Gerhard Roth explains which components of the human brain, over the course of its development, give rise to a phenomenon as complex as a guilty conscience. Using three practical and easily understandable examples, Maja Storch presents a system for everyday use which can be used to get to the root of your own guilty conscience and to develop a plan for dealing with it. For:• wide audience• therapists• coaches

      • Trusted Partner
        Children's & YA
        January 2020

        A Spark That Became a Star

        by Serhiy Loskot (Author), Anastasia Shygaeva (Illustrator)

        In the small house of a large family there was a furnace. And in the furnace lived a spark. Although she was tiny, she had a big dream. Once, on Christmas Eve, the furnace and the fire argued over which one of them was the most important between the two. All the sparks and coals intervened in the conversation. Until our little spark took a deep breath and... Do you know what happens to dreams during the magic night of Christmas? Serhiy Loskot will tell you in this beautiful story!   From 3 to 6 years, 335 words Rightsholders: hanna.bulhakova@ranok-school.com

      • Trusted Partner
        Humanities & Social Sciences

        The Spirit of China

        Jin Minqin, Wen Dashan, etc.

        by Jin Minqin, Wen Dashan, etc.

        Focusing on the basic blueprint of the Chinese spirit and the historical mission of realizing the Chinese nation's great revival of the Chinese dream, it closely combined the tasks and requirements of socialism with Chinese characteristics in the new era to systematically sort out the ideas of the Chinese spirit Cultural resources.

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