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      • The Glass Slipper Literary Agency

        The Glass Slipper Literary Agency is a full-service literary agency that seeks to excavate, unearth and unveil stories that provoke, trigger, inflame, inspire and awaken, bringing diverse, marginalized and globally appealing voices to the world. We work with authors and publishers across the Americas, Europe, UK, and South Asia. We aim to change the face of the publishing industry by increasing diversity and evoking marginalized and underrepresented voices, including BIPOC,  LGBTQIA, neurodivergent, and/or differently-abled authors.   We proactively nurture writers across the world and take them through every stage of the roller-coaster that is intrinsic to getting published and/or having your work optioned for on-screen adaptation spanning films, TV shows, web series, and more. We believe in developing and furthering the careers of our authors, also helping them build a solid presence across all traditional and non-traditional media, worldwide. Beyond the contours of traditional representation to publishers, we brainstorm potential new projects, orchestrate all book rights for our clients, including translation, republication and entertainment rights, and actively pitch our authors and their works for slots in prime TV shows, print and electronic media outlets, including but not limited to, interviews, Q&As, book reviews and longer-form features on our writers and their works.

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        February 2019

        Tourism Information Technology

        by Pierre J Benckendorff, Zheng Xiang, Pauline J Sheldon

        This third edition of 'Tourism Information Technology' provides a contemporary update on the complexities of using information technology in the tourism industry. It examines IT applications in all sectors including airlines, travel intermediaries, accommodation, foodservice, destinations, attractions, events and entertainment. Fully updated throughout and organised around the stages of the visitor journey, the book reviews how tourists are using technologies to support decision making before their trip, during their travels and at the destination. It: · Provides comprehensive and up to date coverage of all key topics in tourism information technologies · Covers new areas such as (among others) augmented and virtual reality, robotics, smart destinations, disruptive innovation and the collaborative economy, crowdsourcing for sustainability, online reputation management and big data · Incorporates a wealth of pedagogic features to aid student learning, including key models and concepts, research and industry insights, case studies, key terms, discussion questions, and links to useful websites. Accompanied online by instructor PowerPoint slides, multiple choice questions and further case studies, this book provides a comprehensive and learning-focused text for students of tourism and related subjects.

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        Business, Economics & Law
        October 2017

        Service Failures and Recovery in Tourism and Hospitality

        A Practical Manual

        by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz

        Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677

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        2023

        Compulsory Training. Preparing and blistering

        Pursuant to Art. 34 ApBetrO

        by Manuela Queckenberg

        If medicines are prepared or blistered in advance, this not only saves time during the course of nursing care but also prevents medication errors. Section 34 of the German Ordinance on the Operation of a Pharmacy (ApBetrO) regulates the procedure and at the same time stipulates staff training. This is the perfect tool to use! The whole field of preparing and blistering, presented on 43 slides: - Basics: definitions and statutory requirements - Requirements: rooms, staff, hygiene, and occupational safety and health - Prerequisites: quality and plausibility - Drug products: whitelist and blacklist - Manufacture: from deblistering to labelling The content of the 2nd edition has been updated. The volume now contains many new photos and illustrations. Training slides, explanatory text and the form for documenting the training can be found as usual on the tabletop display and for download. Whether new employees or old hands – everyone benefits!

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        Humanities & Social Sciences
        March 2017

        Britain in China

        by Robert Bickers

        This is a study of Britain's presence in China both at its peak, and during its inter-war dissolution in the face of assertive Chinese nationalism and declining British diplomatic support. Using archival materials from China and records in Britain and the United States, the author paints a portrait of the traders, missionaries, businessmen, diplomats and settlers who constituted "Britain-in-China", challenging our understanding of British imperialism there. Bickers argues that the British presence in China was dominated by urban settlers whose primary allegiance lay not with any grand imperial design, but with their own communities and precarious livelihoods. This brought them into conflict not only with the Chinese population, but with the British imperial government. The book also analyzes the formation and maintenance of settler identities, and then investigates how the British state and its allies brought an end to the reign of freelance, settler imperialism on the China coast. At the same time, other British sectors, missionary and business, renegotiated their own relationship with their Chinese markets and the Chinese state and distanced themselves from the settler British.

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        2022

        Drugs and Medical Devices in Nursing

        Training for nurses and carers

        by Dr. Constanze Schäfer

        What applies when storing potatoes is also good for drugs and medical devices! But this is where the similarities end. If medicines are not stored correctly or used properly, they may not be effective. Pharmacists - the experts on medicines - explain to the nursing team: - How light, air and temperature can cause damage - Where the pitfalls lie in the use of tablets, drops etc. - What makes medical devices so different from drugs New in the 3rd edition: Improved overview of the types of use. Clearer comparison of drugs and medical devices. Video clips on the use of specific dosage forms can now be directly launched from the presentation. 36 editable PowerPoint slides, videos and a complete text of the presentation are available on CD-ROM and for download

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        Agriculture & related industries
        July 1998

        Thysanoptera

        An Identification Guide, 2nd Edition

        by Laurence A Mound, Geoffrey Kibby

        A number of species of Thysanoptera (thrips) are increasingly important crop pests in many parts of the world, as well as in some cases being vectors of plant disease. Communicating the known information about a species of organism is dependent on our ability to recognise or identify it accurately. This book is a completely revised and rewritten edition of the standard, widely used manual on these minute flying insects written by J.M. Palmer, L.A. Mound and G.J. du Heaume and published in 1989 as CIE Guides to Insects of Importance to Man 2. Thysanoptera, which provides a practical identification guide on a worldwide scale. The previous version posed problems for students in terms of fluency in English & knowledge of dichotomous keys. However, this thoroughly updated edition incorporates a new set of pictorial keys, which have been developed and used very successfully for training courses at the International Institute of Entomology and which will greatly enhance the ability of the non-specialist to identify thrips to species. Individuals of these insects can usually be identified only by examination under a microscope, often at high power. Within each species, individuals can vary in size, colour and shape and their appearance can be altered by techniques used in preparation. This booklet describes techniques used in the preparation of thrip specimens onto slides for identification and the means of identifying slide-mounted specimens most commonly encountered. It also introduces students to the biological diversity that is found amongst the Thysanoptera, their economic importance in terms of both damaging and beneficial effects, new identification techniques, additional information and taxa, glossary of technical terms, notes on each genus (described alphabetically within their families and subfamilies). Supplementary keys to species are also given within four genera that include several pest species (Caliothrips, Frankliniella, Scirtothrips and Thrips) along with new distribution records which have occurred since the publication of the first edition. It is an essential tool for applied entomologists and crop protection specialists involved in the control of crop pest thrips, and thrip taxonomists.

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        Medicine
        October 2019

        Communicable Diseases, 6th Edition

        A Global Perspective

        by Roger Webber

        Completely updated and revised, and now published in its sixth edition, this best-selling text has provided an essential overview of the subject for almost 25 years. A comprehensive yet synoptic account of diseases and their modes of transmission, it covers epidemiology, control strategies, notifications and regulations, as well as an overview of the major diseases established, new and emerging. Including updates to material on human endogenous viruses, zika, monkeypox, insecticides, vaccination, health management, melioidosis and more, this new edition: Provides information concisely so it can be found at a glance. Includes numerous clear diagrams, bullet points and tables for rapid review and learning. Contains a new full colour internal design and online lecture slides to facilitate teaching. Communicable Diseases continues to provide an essential resource for all those in public health and medical science, and for healthcare workers needing a comprehensive yet concise practical text.

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        Diseases & disorders
        December 2015

        Chronic Non-communicable Diseases in Low and Middle-income Countries

        by Richard Cooper, Anoop Mishra, Liz Grant, Daniel Boakye, William Midodzi, Ursula Read, Kofi Anie, Nigel Unwin, Juliet Addo, Ernestina Coast, Montserrat Mendez, Philip Onyebujoh, Kwadwo Koram, Shanthi Mendis, André Pascal Kengne, Edited by Ama de-Graft Aikins, Charles Agyemang

        Low and middle income countries in Africa, Asia and Latin America bear a significant proportion of the global burden of chronic non-communicable diseases. This book synthesizes evidence across countries that share similar socio-economic, developmental and public health profiles, including rapid urbanization, globalization and poverty. Providing insights on successful and sustainable interventions and policies, it shows how to slow and reverse the rising burden of chronic diseases in resource-poor settings.

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        Tourism industry
        November 2008

        Ecotourism

        Principles and Practices

        by Ralf C Buckley

        Ecotourism is a useful concept, but not a very well defined one; it has been debated in theory and attempted in practice for nearly two decades. Its key goal is to reduce the net environmental impact of the tourism industry, via mechanisms including minimal impact management measures, education, community involvement, private conservation, contributions to public protected areas, expansion of ecotourism enterprises and mainstreaming of ecotourism principles. Focussing on fundamental ecotourism concepts, this broad-based textbook provides a basis for studies into environment-based tourism. It covers key topics such as the management, economics and potential environmental impacts both positive and negative of this popular and growing sector. Written for tourism students and an ideal resource for undergraduate courses, Ecotourism: Principles and Practices will also interest industry practitioners and researchers. Now you can access additional content items for this textbook. You can download pdfs of powerpoint slides as study aids and to assist in teaching the subject matter. This content is free to own and is available from Griffith University here

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