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      • Beverley Slopen Literary Agency

        Beverley Slopen Literary Agency has a diverse, distinguished list ranging from major works of history to delightful comic fiction, from self-help to classic memoirs, from award-winning literary and commercial fiction to pop culture and true crime. Whatever the category, we strive for intelligent, accessible and entertaining writing. The Forgotten Daughter by Joanna Goodman from Harper US is a sizzling follow-up to her hugely successful novel The Home For Unwanted Girls. Terry Fallis, author of 8 comic novels, notably Albatross, the heart-winning tale of a championship golfer who hates golf (https://terryfallis.com ). New fiction features Ehab Elgammal’s poignant novel of leaving Egypt. In non-fiction: The Great State: China and World by Timothy Brook, author of the popular Vermeer’s Hat published in 17 territories. Our catalogue features biographies, historical fiction, mysteries, and a new book on supporting your immune system.

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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • What is water?

        by JAN VAN MERSBERGEN

        A mushroom container sends father and son on a small voyage of discovery in the kitchen. You can fill the container with water, and freeze it. But it can turn back into water as well. Or turn into steam, which disappears through the chimney. And then it comes back as rain. As water. Which you can put in the container.

      • Globalization
        July 2022

        Making a Global Impact

        by Dona Herweck Rice

        Examine the never-ending quest for human rights! Learn about the organizations and people dedicated to helping others with their human rights. This 32-page nonfiction book covers important topics like equality and freedom. Perfect for use in the classroom or at-home learning about food, education, safety, and other human rights. Includes a short fiction piece to help students relate to the topic and engaging text features such as a glossary, useful discussion questions, and a “Civics in Action” activity designed to get students thinking and talking about social issues.

      • Literary Fiction

        Sukab's World

        by Seno Gumira Ajidarma

        There’s a woman who chooses violence.There’s a discovery of a field of massacres.There’s a story about the future of rape.There’s a person being tortured, who turns out to be wrongly targeted.There are many people, can’t decide on a leader to elect.There’s a corrupt person, his nose grows.There’s a dead body missing, because of the flood.There’s a sack found, contains the dead body of a thug.There’s a fruit of hereditary sin, hugely sold out.There’s a conversation between shoes, musing about faithfulness.There’s an unemployed husband, whose hobby is taking afternoon naps.There’s a flower shop courier, flirting with a maid.They live in Sukab’s World, which is our world too.But who is Sukab? *** Originally published in 2004, the short stories in this book are Seno’s observation and criticism about things that occur in Indonesian society, told using the medium of the character of Sukab. Sukab takes various forms throughout the stories. He can be a man who steals someone else’s wife, an unfaithful husband, someone reporting a case, or even a fruit seller. He can be the main character in one story and a cameo in others.

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