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      • Editions Robert Laffont S.A.

        Founded in 1941, Éditions Robert Laffont publish works of all genres, from fiction to non-fiction.   Several collections are known by bookshops and readers alike and feature in Laffont's repertoire: "Bouquins", the library of the honest man; "Pavillons", which - since its creation - has been bringing the best of nternational literature to French shores; "Réponses" (health, psychologie, family life); "R", our collection for young adults; and "La Bête Noire" (thriller, detective and crime fiction). Countless novels, political, topical and historical documents, as well as biographies, memoires and essays make up the rest of our work. Robert Laffont publishes well-reputed French and foreign writers. Robert Laffont's objective has not changed: to remain open-minded, to surprise, to inform, to move, to entertain, and to provoke!

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      • Mediendesign Dr. Georg Hauptfeld GmbH Edition Konturen

        We are publishing book about the central questions of our culture in politics, philosophy, art and history.

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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        October 2008

        Robert Walser

        Sein Leben in Bildern und Texten

        by Bernhard Echte, Bernhard Echte

        Robert Walsers Biographie ist von spannender Rätselhaftigkeit. Zeit seines Lebens verlief sein Weg am Rande der literarischen und bürgerlichen Welt, so daß er in den Zeugnissen seiner Zeitgenossen kaum Niederschlag fand. Und Walser seinerseits vermied es, sein Leben irgendwie anders zu dokumentieren als in seiner Literatur. Dort aber spielt er mit seiner Biographie – phantasierend und verwandelnd, so daß die Texte von seinen Lebensumständen mehr verschweigen als verraten. In mehr als 20jähriger Forschung ist es dem Herausgeber gelungen, eine Fülle unbekannter Materialien und Bilder zusammenzutragen. Annähernd 1000 zeitgenössische Bilddokumente erlauben es, Walsers Lebenswelt in einer Nähe und Dichte kennenzulernen, wie es bislang nicht möglich war. »Sein Lebensbild wird nie komplett geschrieben werden können. Schon scheint mancher seinen Charakter zu umkleiden versucht zu haben.« Robert Walser

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        Military history
        February 2017

        Serving the empire in the Great War

        The Cypriot Mule Corps, imperial loyalty and silenced memory

        by Andrekos Varnava. Series edited by Andrew S. Thompson

        This book contributes to the growing literature on the role of the British non-settler empire in the Great War by exploring the service of the Cypriot Mule Corps on the Salonica Front, and after the war in Constantinople. Varnava encompasses all aspects of the story of the Mule Corps, from the role of the animals to the experiences of the men driving them both during and after the war, as well as how and why this significant story in the history of Cyprus and the British Empire has been forgotten. The book will be of great value to anyone interested in the impact of the Great War upon the British Empire in the Mediterranean, and vice- versa.

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        The Arts
        January 2019

        Robert Bresson

        by Keith Reader

        This book provides a comprehensive introduction to the work of Robert Bresson, one of the most respected and acclaimed directors in the history of cinema.. The first monograph on his work to appear in English for many years dealing not only with his thirteen feature-length films but also his little-seen early short Affaires publiques and his short treatise Notes on cinematography.. The films are considered in chronological order, using a perspective that draws variously on spectator theory, Catholic mysticism, gender theory and Lacanian psychoanalysis.. The major critical responses to his work, from the adulatory to the dismissive, are summarized and analyzed.. The work includes a full filmography and a critical bibliography.

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        April 1996

        The Best of H. P. Lovecraft

        by H. P. Lovecraft, Rudolf Hermstein, H. C. Artmann

        Mit seinem Cthulu-Mythos wollte H. P. Lovecraft eine Atmosphäre kosmischen Grauens schaffen, die Archaisches mit den modernen Erkenntnissen der Wissenschaft verbindet und unserer Zeit angemessen ist. Die Angst hielt er für das älteste und stärkste Gefühl, mit dem er in seinen Erzählungen gerne spielte. Die besten Erzählungen von H. P. Lovecraft sind in diesem Rand zusammengefaßt.

      • Trusted Partner
        March 2003

        Das Leben Robert Walsers

        Eine dokumentarische Biographie

        by Robert Mächler, Robert Mächler

        »Robert Mächler hat die flüchtigen Spuren von Robert Walsers Leben so sorgfältig und verläßlich wie überhaupt gesichert. Wer Robert Walser kennen lernen will, kann sich Mächler anvertrauen. Er findet einen zuverlässigen, umsichtigen Führer und er wird angesichts dieser sachlichen Dichtervita, dieses Bildnisses eines so armen wie reichen Mannes vielleicht von Erschütterung, gewiß aber von Zuneigung und Bewunderung angerührt werden.« Jochen Greven »Mächler hat geschildert und erfaßt, was es zu erfassen gab. Peinlich und aufregend genau wird vom Biographen Kombination, Möglichkeit und Faktum nebeneinandergestellt. Es wird nichts verschwiegen aus dem verschwiegenen Leben, aus diesem lebenslangen Lebensversteck.« Karl Krolow Robert Mächler wurde 1909 in Baden/ Aargau geboren. Nach humanistischen Studien an der Universität Bern war er als Journalist und Schriftsteller tätig. Er starb 1997.

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        The Arts
        February 2006

        Digging up stories

        Applied theatre, performance and war

        by James Thompson, Martin Hargreaves

        In 'Digging up stories', James Thompson explores the problems of theatre practice in communities affected by war and exclusion. Each chapter or 'story' is written in a lively and accessible style and draws on a range of contemporary performance theories. The chapters discuss: - participatory theatre in refugee camps - theatre workshop and stories of a massacre - traditional dance-dramas in an insurgent controlled village - 'Forum' theatre with the Mahabharata - ethical issues - the struggle to teach the author to dance 'Digging up stories' documents a range of theatre practice and includes project reports, ethnographic accounts, performance analysis and diary-style reflection. Taken from Thompson's research and practice in Sri Lanka, these diverse examples question the link between applied theatre, traditional performance and performances in everyday life. The book blurs lines between research and travel writing to create rich and provocative accounts of applying theatre in a troubled setting. ;

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        Film theory & criticism
        April 2017

        Robert Guédiguian

        by Series edited by Diana Holmes, Robert Ingram, Joseph Mai

        Intervening at the crossroads of philosophy, politics, and cinema, this book argues that the career of Robert Guédiguian, director of Marius et Jeannette (1997) and other popular auteurist films, can be read as an original and coherent project: to make a committed, historically-conscious cinema with friends, in a local space, and over a long period of time. Illustrated with comprehensive readings of all of Guédiguian's films.

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        Humanities & Social Sciences
        March 2017

        The Arctic in the British imagination 1818–1914

        by Andrew Thompson, John M. MacKenzie, Rob David

        The Arctic region has been the subject of much popular writing. This book considers nineteenth-century representations of the Arctic, and draws upon an extensive range of evidence that will allow the 'widest connections' to emerge from a 'cross-disciplinary analysis' using different methodologies and subject matter. It positions the Arctic alongside more thoroughly investigated theatres of Victorian enterprise. In the nineteenth century, most images were in the form of paintings, travel narratives, lectures given by the explorers themselves and photographs. The book explores key themes in Arctic images which impacted on subsequent representations through text, painting and photography. For much of the nineteenth century, national and regional geographical societies promoted exploration, and rewarded heroic endeavor. The book discusses images of the Arctic which originated in the activities of the geographical societies. The Times provided very low-key reporting of Arctic expeditions, as evidenced by its coverage of the missions of Sir John Franklin and James Clark Ross. However, the illustrated weekly became one of the main sources of popular representations of the Arctic. The book looks at the exhibitions of Arctic peoples, Arctic exploration and Arctic fauna in Britain. Late nineteenth-century exhibitions which featured the Arctic were essentially nostalgic in tone. The Golliwogg's Polar Adventures, published in 1900, drew on adult representations of the Arctic and will have confirmed and reinforced children's perceptions of the region. Text books, board games and novels helped to keep the subject alive among the young.

      • Trusted Partner
        March 1980

        Robert Walser-Sprechplatte

        »Robert Walsers Lebenslauf, von ihm selbst erzählt«. Simon Tanners Kündigung aus dem Roman »Geschwister Tanner«. Die Erzählung »Gerner«, »Welt«, »Basta«, »Theaterbrand«, »Schneien«, »Phantasieren«. Sprecher: Gert Westphal. Zusammengestellt von Volker Mich

        by Robert Walser

        Robert Walser wurde am 15. April 1878 in Biel geboren. Er starb am 25. Dezember 1956 auf einem Spaziergang im Schnee. Nach seiner Schulzeit absolvierte er eine Banklehre und arbeitete als Commis in verschiedenen Banken und Versicherungen in Zürich. Seine ersten Gedichte, die 1898 erschienen, ließen ihn rasch zu einem Geheimtip werden und verschafften ihm den Zugang zu literarischen Kreisen. Nach Erscheinen seines ersten Buches Fritz Kochers Aufsätze folgte er 1905 seinem Bruder Karl nach Berlin, der dort als Maler und Bühnenbildner den Durchbruch erzielt hatte. In rascher Folge publizierte Walser nun seine drei Romane Geschwister Tanner (1907), Der Gehülfe (1908) und Jakob von Gunten (1909). Infolge einer psychischen Krise geriet Walser Anfang 1929 gegen seinen Willen in die Psychiatrie, deren Rahmen er nie mehr verlassen konnte. 1933 von der Berner Klinik Waldau nach Herisau verlegt, gab er das Schreiben vollständig auf und lebte dort noch 24 Jahre als vergessener anonymer Patient.

      • Trusted Partner
        Pest control
        April 2008

        Global Pesticide Resistance in Arthropods

        by David A Andow, Gary D. Thompson, Michael A Caprio. Edited by Mark E Whalon, David Mota-Sanchez, Robert M Hollingworth.

        Pesticide resistance has had a substantial impact on crop production and has been an important driver of change in modern agriculture, animal production and human health. Focusing specifically on arthropods, this book provides a comprehensive review of relevant issues in pesticide resistance. Detailed listings and references to all documented reports of resistance from around the world are included.

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        May 2022

        Tourism Transformations in Protected Area Gateway Communities

        by Susan L Slocum, Peter Wiltshier, John Basil Read IV, Dorothee Bohn, Andrea Zita Botelho, Kelly S. Bricker, Robert S. Bristow, Karina H. Casimiro, Rosa Suárez Chaparro, Ana Cristina Costa, Kynda R. Curtis, Margaret J. Daniels, Edieser Dela Santa, C. Michael Hall, Manuel Ramón Gonzalez Herrera, Russell M. Hicks, Julie Judkins, N. Qwynne Lackey, Natalya Lawrence, Gustavo C. X. M. P. Machado, Gianna Moscardo, Jake Powell, Sidnei Raimundo, Mary Anne Ramos-Tumanan, Milena Manhães Rodrigues, Chris Ryan, Renato de Oliveira dos Santos, Jessica A. Schottanes, Ole R. Sleipness, Maria Anunciação Ventura, Therez B. Walker

        Gateway communities that neighbour parks and protected areas are impacted by tourism, while facing unique circumstances related to protected area management. Economic dependency remains a serious challenge for these communities, especially in a climate of neoliberalism, top-down policy environments, and park closures related to environmental degradation or government budgets. The collection of works in this edited book provide bottom-up, informed, and nuanced approaches to tourism management using local experiences from gateway communities and protected areas management emerging from a decade of guidelines, rulemaking, and exclusive decision-making. Global perspectives are presented and contextualized at the local level of gateway communities in an attempt to balance nature, community, and commerce, while supporting the triple bottom line of sustainable tourism. While anticipating a post-COVID 19 global shift, readers are encouraged to think through transformation and resiliency in regard to how the flux of supply vs demand alters gateway community perspectives on tourism. Specific features of this book include: · Focus on transformations, which provides insight into the complex and dynamic nature of gateway communities. · Multidisciplinary, multi-cultural insights into protected area management. · Applied and conceptual chapters from global perspectives.

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        Children's & YA
        January 2021

        Li, Miss Bee and the Honey Rocket

        by Robert Austin / Alina Everatt

        Miss Bee and her friends are as busy as bees, because they are planning an extraordinary trip! They thought, designed, worked hard, and a little harder for a little longer… until they finally got everything they needed. They used every single help they can find to embark on an incredible journey; would you like to join them? A marvellous story of a little girl wanting to visit outer space, Miss Bee is intriguing as it is amusing. With its dynamic tone and alluring illustrations, Miss Bee’s story will keep your child’s attention until the very end

      • Trusted Partner
        March 2021

        Robert Koch's Ape

        The great mistake of the famous physician

        by Michael Lichtwarck-Aschoff

        During the corona crisis, Robert Koch‘s name has been on everyone‘s lips: Robert Koch is regarded as one of the shining lights in German medical history. However, the expedition that he undertakes in 1906 to the “protected area” of German East Africa even the institute named after him describes as the darkest chapter in Koch‘s history. Lichtwarck-Aschoff‘s oppressive book tells how the Nobel laureate conducted medical tests on people suffering from the sleeping sickness transmitted by the tsetse fly, and recommended the internment of sick people in camps. The aim was to preserve the labour power of the healthy colonised – even if that were at the cost of the infected suffering damage to their body and soul or even dying.

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