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      • GAPSK Language Promotion Council Limited

        GAPSK and YLPSK are the standardized test of Chinese language for children from 3 to 15. From the world- renowned Peking University, GAPSK and YLPSK are certified and approved by the Chinese Ministry of Education as language proficiency measuring tool for children . GAPSK, YLPSK could be conducted on site or completely online. Come join over 100,000 students who taken the tests, contact us at  info@gapsk.org.  Find out more at www.ylpsk.org

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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        Humanities & Social Sciences
        February 2010

        Committee governance in the European Union

        by Thomas Christiansen, Emil Kirchner, Emil Kirchner, Thomas Christiansen

        Committees are a pervasive presence in the EU policy process yet little is known about the way in which they operate. This volume, newly available in paperback, brings together an international group of experts from a number of disciplinary backgrounds to provide a comprehensive account of the role played by committees in the European Union. The book looks at committees in the context of inter-institutional relations, a focus based on the recognition that the relationships between Commission, Council, Parliament and national authorities - rather than the institutions themselves - are crucial to the understanding of European policy-making. Much of that interaction is regularised in various kinds of committees and the book provides an in-depth analysis of the nature and the effects of 'committee governance' in the EU system. A number of case studies (monetary, policy, trade, environment, spatial planning and foreign policy) examine the role of committees in specific areas. These are framed by broader perspectives which provide theoretical, statistical and normative analyses of the phenomenon of committee governance. ;

      • Trusted Partner
        Business, Economics & Law
        November 2020

        Tourism in Development: Reflective Essays

        by Peter U C Dieke, Brian E M King, Richard Sharpley, Ali Thompson

        This book: - comprises reflective essays written by internationally-ranked scholars and tourism consultants with extensive experience, particularly in the developing world countries - considers extant themes, issues and challenges related to tourism and development - offers a critical and contemporary perspective on tourism's significance and role in development.

      • Trusted Partner
        Zoology & animal sciences
        May 2021

        Nutrition and Feeding Organic Cattle

        by Robert Blair

        Organic cattle farming is on the increase, with consumer demand for organic milk and meat growing yearly. Beginning with an overview of the aims and principles behind organic cattle production, this book presents extensive information about how to feed cattle so that the milk and meat produced meet organic standards, and provides a comprehensive summary of ruminant digestive processes and nutrition. Since the publication of the first edition, global consumers have increasingly become concerned with the sustainability of meat production. Here, Robert Blair considers the interrelationships of sustainable practices and profitability of organic herds, reviewing how to improve forage production and quality, and minimizing the need for supplementary feeding using off-farm ingredients. This new edition also covers: - Managing a recurrent shortage of organic feed ingredients, due to increased GM feed crop cultivation worldwide - Current findings on appropriate breeds and grazing systems for forage-based organic production - Diet-related health issues in organic herds and the effects of organic production on meat and milk quality. Required reading for animal science researchers, advisory personnel that service the organic milk and beef industries and students interested in organic milk and meat production, this book is also a useful resource for organic farming associations, veterinarians, and feed and food industry personnel.

      • Trusted Partner

        Journey in Trumplandia: The Rise of Populism in America

        by Tiberiu Dianu

        The book is a collection of essays about the transformation of America, which has turned from a united nation to one more divided than ever. Some pundits predict that, if things don’t change, another civil war could occur. Have we reached a point of no return? Hopefully, America is mature enough to learn from its mistakes and avoid further scars along its evolving history. "Trumplandia is a welcome addition toward understanding current events, Washington’s international policy, and the present American society; a society polarized and divided as it has not been since the Civil War.” NICHOLAS DIMA, Ph.D., Adjunct Professor and Research Associate, Nelson Institute, James Madison University, Virginia. "The book is fascinating. It provides background to, and insights into [the] current and past political history as well as offering a personal view... of the country and society. Presented in thematic form in chapters and sections, the insights offered provide a suggestive radiography...” Dr. DENNIS DELETANT, OBE, School of Foreign Service, Georgetown University, Washington DC. "There has been this backsliding in... what a truly functioning rule-of-law state is, that has proper separation of co-equal powers, which, if you don’t keep working on that, you backslide. And I am even worried about that here, in the United States right now, about backsliding.” OBIE MOORE, Esq., OLM Advisors LLC, Washington DC “Indeed, Trumplandia should be a welcome addition to any scholar, student or layman’s library, especially in its international edition. If anyone loses sleep over its challenging assertions, then it will have been well worth it.” ERNESTO MORALES HIZON, Ph.D. Candidate in American and Comparative Politics at Claremont Graduate University, Member, Integrated Bar of the Philippines ABOUT THE AUTHOR: TIBERIU DIANU has practiced law in Romania (as a corporate lawyer, judge, senior counselor at the Ministry of Justice, university professor and senior legal researcher), and in the United States (as a legal expert for the judiciary). He published several books and a host of articles in law, politics, and post-communist societies. Tiberiu currently lives and works in Washington, DC.

      • Trusted Partner
        Humanities & Social Sciences
        2014

        History of Ukraine from KGB Secret Files

        by Volodymyr Viatrovych

        The unknown and classified KGB history of the largest country in Europe - Ukraine is the history of people, events, documents and files. The files have answers to many questions. The most important of which - why did a war begin again in Europe? Why is it so important for Russia to conquer Ukraine? Why are Ukrainians putting up such a powerful resistance? Historian Volodymyr Viatrovych, who declassified the secret archives of the Soviet special services from the Cheka to the KGB, talks about the history of Ukraine, the USSR and Eastern Europe from 1918 to 1991. The reader, is offered, along with various heroes and traitors, those who thought they were in control of events, and those who thought they had no power over them, to recreate the nearly century-old chess game between the Ukrainian liberation movement and the creators of the "prison of nations." Described in reports and recreated by a historian, this work looks at the cunning “special operations”, deadly moves, information wars and complex games among several players that are all an attempt to find an answer to the question: what creates our destiny - human will or circumstances?

      • Trusted Partner
        Business, Economics & Law
        June 2019

        China-Africa Economic and Trade Cooperation:

        Case Studies and Plans

        by Secretariat of the First China-Africa Economic and Trade Expo Organizing Committee

        China-Africa Economics and Trade Cooperation: Case Studies and Plans comes in 3 languages: Chinese(2 volumes), English(2 volumes), and French(2 volumes). This book series include 101 excellent case studies , which related to 21 Chinese provinces and cities and 31 countries in Africa, containing agriculture, manufacturing, commerce and trade, infrastructure, industrial parks, energy and mining, financing and other fields in China-Africa economic and trade cooperation. This set of books is practical and useful for all readers. In addition, the book gives the vivid interpretation on the concept of common prosperity, win-win cooperation, mutual negotiation and construction, shared innovation and progression of Belt and Road Initiative.

      • Trusted Partner
        Humanities & Social Sciences
        December 2023

        Transitional justice in process

        Plans and politics in Tunisia

        by Mariam Salehi

        After the fall of the Ben Ali regime in 2011, Tunisia swiftly began dealing with its authoritarian past and initiated a comprehensive transitional justice process, with the Truth and Dignity Commission as its central institution. However, instead of bringing about peace and justice, transitional justice soon became an arena of contention. Through a process lens, the book explores why and how the process evolved, and explains how it relates to the country's political transition. Based on extensive field research in Tunisia and the US, and interviews with a broad range of international stakeholders and decision-makers, this is the first book to comprehensively study the Tunisian transitional justice process. It provides an in-depth analysis of a crucial period, examining the role of justice professionals in different stages, as well as the alliances and frictions between different actor groups that cut across the often-assumed local-international divide.

      • Trusted Partner
        May 2023

        Technology and Social Transformations in Hospitality, Tourism and Gastronomy

        South Asia Perspectives

        by Savita Sharma, Shivam Bhartiya

        This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

      • Trusted Partner
        Humanities & Social Sciences
        September 2023

        Missionaries and modernity

        Education in the British Empire, 1830-1910

        by Felicity Jensz

        Many missionary societies established mission schools in the nineteenth century in the British Empire as a means to convert non-Europeans to Christianity. Although the details, differed in various colonial contexts, the driving ideology behind mission schools was that Christian morality was highest form of civilisation needed for non-Europeans to be useful members of colonies under British rule. This comprehensive survey of multi-colonial sites over the long time span clearly describes the missionary paradox that to draw in pupils they needed to provide secular education, but that secular education was seen to lead both to a moral crisis and to anti-British sentiments.

      • Trusted Partner
        Humanities & Social Sciences
        March 2017

        Britain in China

        by Robert Bickers

        This is a study of Britain's presence in China both at its peak, and during its inter-war dissolution in the face of assertive Chinese nationalism and declining British diplomatic support. Using archival materials from China and records in Britain and the United States, the author paints a portrait of the traders, missionaries, businessmen, diplomats and settlers who constituted "Britain-in-China", challenging our understanding of British imperialism there. Bickers argues that the British presence in China was dominated by urban settlers whose primary allegiance lay not with any grand imperial design, but with their own communities and precarious livelihoods. This brought them into conflict not only with the Chinese population, but with the British imperial government. The book also analyzes the formation and maintenance of settler identities, and then investigates how the British state and its allies brought an end to the reign of freelance, settler imperialism on the China coast. At the same time, other British sectors, missionary and business, renegotiated their own relationship with their Chinese markets and the Chinese state and distanced themselves from the settler British.

      • Trusted Partner
        Humanities & Social Sciences
        January 2018

        Changsha Traditional Family Values and Rules

        by Changsha Discipline Inspection Committee

        This book collects Changsha traditional family rules, family values, and family mottos, and contains a lot of folk proverbs and sayings. It uses pictures, footnotes, and content reviews to help readers have a better understanding. The author hopes to keep this good tradition and promote the building of family values and rules.

      • Trusted Partner
        June 2023

        Sustainable Tourism in the Americas

        by Edward W Manning, Luis Márquez

        Sustainable Tourism in the Americas introduces the reader to the establishment of sustainable tourism across the region. It examines questions such as 'what is really meant by sustainable tourism?' Covered in eight chapters, the book discusses the evolution and application of the concept in the Americas from its origins as well as documenting established success stories of sustainable tourism policy and implementation from several countries in the Americas. The country and regional case studies critically examine what sustainable tourism means in their destination and address how in practice the concept of sustainability can be built to show results across different cultural and ecological situations ranging from local indigenous sites to urban environments. The book presents solid findings and includes content from: · research of academics and experiences of those working within the heritage setting; · recent criteria and indicators of sustainable tourism developed by GSTC and other standards, indicators and observatories work associated with UNWTO; · success stories of managing Western tourism destinations and applies relevant lessons to Americas; · Provides support to those who need to study and manage impacted destinations. It will be a valuable addition to the current lack of literature on this concept and of particular interest to those working within and studying tourism management and related themes.

      • Trusted Partner
        Business, Economics & Law
        March 2021

        Issues and Cases of Degrowth in Tourism

        by Konstantinos Andriotis

        The expansion of mass tourism is becoming highly unpopular and 'tourism-phobia', often expressed in the form of anti-tourism marches, is spreading across various destinations. In light of this, there is a paradigm shift from 'tourism growth' to 'tourism degrowth' through a desire for a drastic transformation of the tourism industry. Degrowth is a key strategy to balance tourism growth. It works to ensure that the direction of institutional change and the orientation of technological development are controlled and in harmony with the environment. Degrowth involves people whose use of personal time enhances the richness of the experience through traveling less, more slowly and using low carbon options, taking time to support the environment, the local economy and to explore the local culture. This book addresses the paucity of combined research on tourism and degrowth by presenting emergent knowledge and research on this increasingly important concept. In this book: - The core theme of degrowth from a tourism perspective is outlined. - Content is enriched with contributions from multi-disciplinary academics from around the World. - Theory is put in to practice via international case studies. Due to the multidisciplinary nature of the book, the contents will appeal to researchers and postgraduates studying tourism, environmental studies, geography, planning and development and other related disciplines.

      • Trusted Partner
        The Arts
        September 2024

        The renewal of post-war Manchester

        Planning, architecture and the state

        by Richard Brook

        A compelling account of the project to transform post-war Manchester, revealing the clash between utopian vision and compromised reality. Urban renewal in Britain was thrilling in its vision, yet partial and incomplete in its implementation. For the first time, this deep study of a renewal city reveals the complex networks of actors behind physical change and stagnation in post-war Britain. Using the nested scales of region, city and case-study sites, the book explores the relationships between Whitehall legislation, its interpretation by local government planning officers and the on-the-ground impact through urban architectural projects. Each chapter highlights the connections between policy goals, global narratives and the design and construction of cities. The Cold War, decolonialisation, rising consumerism and the oil crisis all feature in a richly illustrated account of architecture and planning in post-war Manchester.

      • Trusted Partner
        Business, Economics & Law
        August 2020

        Tourism Planning and Development in Latin America

        by Carlos Monterrubio, Konstantinos Andriotis, Dimitrios Stylidis

        Despite the significance of tourism to the economic, social and environmental structures of Central and South America, little has been documented in the English literature about tourism in this sub-region, which in terms of population size, ranks fourth in the world with 652 million inhabitants. The first of its kind, this book focuses exclusively on tourism development, planning and their impacts in a wide number of Central and South American countries. It covers experiences, challenges, successful and unsuccessful stories, specific cases, and other tourism related issues of twelve countries in total. Each chapter is authored by scholars who have done extensive research on tourism in the countries covered. This book:Examines the impact of tourism development and planning within Latin American countries.Takes a multidisciplinary approach including Anthropology, Development, Economics, Ecology, Policy, Sociology and Tourism Planning and Management.Is the first book in English to offer an insight into extensive research undertaken within the region.This book will provide a valuable insight for tourism researchers, practitioners and decision-makers in private and public organisations, not only from the regions of Central, South and North America, but also individuals from other parts of the world who want a more encompassing view of global tourism. Table of contents Chapter 1: Strategies for regional tourism development in Argentina. A path with new initiatives for tourism dispersal policies Chapter 2: The commitment to sustainable tourism and the development of indigenous tourism in Chile Chapter 3: Tourism development in Colombia: between conflict and peace Chapter 4: Ecotourism development in Costa Rica Chapter 5: The challenges of natural and cultural heritages of Galapagos and Quito, Ecuador Chapter 6: Tourism development in Mexico Chapter 7: Panama, the "affordable exotic destination": planned tourism success and its unplanned consequences Chapter 8: The impacts of tourism in economic growth and development in Uruguay Chapter 9: Peru and Nicaragua: tourism development in postconflict eras Chapter 10: Ecuador and Panama: Lifestyle mobilities, the golden years and the quest for paradise

      • Trusted Partner
        Humanities & Social Sciences
        March 2017

        Borders and conflict in South Asia

        The Radcliffe Boundary Commission and the partition of Punjab

        by Lucy Chester

        Borders and conflict in South Asia is the first full-length study of the 1947 drawing of the Indo-Pakistani boundary in Punjab. Using the Radcliffe commission as a window onto the decolonization and independence of India and Pakistan, and examining the competing interests, both internal and international, that influenced the actions of the various major players, it highlights British efforts to maintain a grip on India even as the decolonization process spun out of control. Drawing on extensive archival research in India, Pakistan, and Britain, combined with innovative use of cartographic sources, the book paints a vivid picture of both the partition process and the Radcliffe line's impact on Punjab. This book will be vital reading for scholars and students of colonialism, decolonization, partition, and borderlands studies, while providing anyone interested in South Asia's independence with a highly readable account of one of its most controversial episodes.

      • Trusted Partner
        Humanities & Social Sciences
        April 2024

        Women in exile in early modern Europe and the Americas

        by Linda Levy Peck, Adrianna E. Bakos

        Exile, its pain and possibility, is the starting point of this book. Women's experience of exile was often different from that of men, yet it has not received the important attention it deserves. Women in exile in early modern Europe and the Americas addresses that lacuna through a wide-ranging geographical, chronological, social and cultural approach. Whether powerful, well-to-do or impoverished, exiled by force or choice, every woman faced the question of how to reconstruct her life in a new place. These essays focus on women's agency despite the pressures created by political, economic and social dislocation. Collectively, they demonstrate how these women from different countries, continents and status groups not only survived but also in many cases thrived. This analysis of early modern women's experiences not only provides a new vantage point from which to enrich the study of exile but also contributes important new scholarship to the history of women.

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