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      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        December 2023

        Key Questions in Clinical Farm Animal Medicine, Volume 2

        Types, Causes and Treatments of Infectious Disease

        by Tanmoy Rana, A Ashwini, B. K. Bhagya, Sabita Behera, Dipanwita Bhattacharya, Banothu Dasmabai, Nourhan Eissa, Lesley Farms, G.K. Chetan Kumar, Lunavat Gopala, Ola H. Harb, Abbas Rabiu Ishaq, Dayanidhi Jena, Anil Kumar, Ankesh Kumar, Praveen Kumar, Archana Mahapatra, Ram Niwas, Sunil Punia, R. Nethra, Pratistha Shrivastava

        Providing well over 1,500 questions to test your knowledge of clinical farm animal medicine, the book has been produced in a convenient format so that it can be used at any time in any place. Each chapter starts with a brief introduction to the topic before providing relevant multiple-choice questions. Covering clinical veterinary medicine for common livestock species, this book includes questions about: - diseases of the reproductive, integumentary and urinary systems; - anaesthesia and pain management; - perinatal and geriatric diseases. With full chapters also covering diseases of the eye and ear, this self-test resource for students provides a convenient and useful current source of information to anyone interested in learning, revising and assessing their knowledge.

      • Trusted Partner
        December 2023

        Key Questions in Preventative Farm Animal Medicine, Volume 1

        Types, Causes and Treatment of Infectious Diseases

        by Tanmoy Rana, Chetan D. Chavda, Bhupamani Das, Aishwarya Dash, H. Dhanalakshmi, Abrar Ul Haq, Biswa Ranjan Jena, J. Jyothi, Jaysukh B. Kathiriya, M. Bhavya Sree, Sivajothi Srigireddy

        Providing well over 1,000 questions to test your knowledge of preventative farm animal medicine, the book has been produced in a convenient format so that it can be used at any time in any place. Each chapter starts with a brief introduction to the topic before providing relevant multiple-choice questions. Covering preventative veterinary medicine for common livestock species, the book includes questions on: - general concepts of preventative medicine; - viral, bacterial, fungal and mycoplasma diseases; - ecto- and endo-parasitic infections. This self-test resource for students provides a convenient and useful current source of information to anyone interested in learning, revising and assessing their knowledge.

      • Trusted Partner
        2022

        Medication Management in the Hospital

        A workbook for ward pharmacists

        by Dr. Insa Gross, MSc Andreas Fischer and Dr. Holger Knoth

        The ward pharmacist in the hospital is like the airbag in a car. As part of a fail-safe system, they monitor and optimise the patient’s drug therapy. Ward pharmacists work hand in hand with medical and nursing staff. That situation is also reflected in this workbook. All the cases presented were patients who had been cared for, evaluated and documented by a physician-pharmacist duo or similar team with combined medical and pharmaceutical expertise. The editorial team considered it important to illustrate all critical indications typically encountered in a hospital. In assessing and selecting the examples, they were able to draw upon the many years’ experience of their pioneering work as hospital and ward pharmacists. Practical tips, checklists, comments and advice for working in the ward environment round off the individual chapters. By learning from actual cases, this book offers the unique chance to develop an instinct for the pitfalls of drug safety. That applies to those who have successfully completed further training in the field of “Medication Management in the Hospital” and for all who wish to ensure the optimum treatment for their patients through competent work in clinical pharmacy.

      • Trusted Partner
        Humanities & Social Sciences

        Meeting Emotional Needs in Intellectual Disability

        by Tanja Sappok / Sabine Zepperitz

        The book explores in detail how challenging behavior and mental health difficulties in people with ID arise when their basic emotional needs are not being met by those in the environment. Using individually tailored interventions, which complement existing models of care, practitioners can help to facilitate maturational processes and reduce behaviorthat is challenging to others. As a result, the “fit” of a person within his or her individual environment can be improved. Case examples throughout the book illuminate how thisapproach works by targeting interventions towards the person’sstage of emotional development.  Target group: For:• clinical psychologists and psychiatrists• occupational therapists• learning disability nurses• speech and language therapists• teachers in special education settings• parents and caregivers

      • Trusted Partner
      • Trusted Partner
        2022

        Drugs and Medical Devices in Nursing

        Training for nurses and carers

        by Dr. Constanze Schäfer

        What applies when storing potatoes is also good for drugs and medical devices! But this is where the similarities end. If medicines are not stored correctly or used properly, they may not be effective. Pharmacists - the experts on medicines - explain to the nursing team: - How light, air and temperature can cause damage - Where the pitfalls lie in the use of tablets, drops etc. - What makes medical devices so different from drugs New in the 3rd edition: Improved overview of the types of use. Clearer comparison of drugs and medical devices. Video clips on the use of specific dosage forms can now be directly launched from the presentation. 36 editable PowerPoint slides, videos and a complete text of the presentation are available on CD-ROM and for download

      • Trusted Partner
        June 2023

        Sustainable Tourism in the Americas

        by Edward W Manning, Luis Márquez

        Sustainable Tourism in the Americas introduces the reader to the establishment of sustainable tourism across the region. It examines questions such as 'what is really meant by sustainable tourism?' Covered in eight chapters, the book discusses the evolution and application of the concept in the Americas from its origins as well as documenting established success stories of sustainable tourism policy and implementation from several countries in the Americas. The country and regional case studies critically examine what sustainable tourism means in their destination and address how in practice the concept of sustainability can be built to show results across different cultural and ecological situations ranging from local indigenous sites to urban environments. The book presents solid findings and includes content from: · research of academics and experiences of those working within the heritage setting; · recent criteria and indicators of sustainable tourism developed by GSTC and other standards, indicators and observatories work associated with UNWTO; · success stories of managing Western tourism destinations and applies relevant lessons to Americas; · Provides support to those who need to study and manage impacted destinations. It will be a valuable addition to the current lack of literature on this concept and of particular interest to those working within and studying tourism management and related themes.

      • Trusted Partner
        2022

        Medical Device Information for Pharmaceutical Technicians

        by Founded by Friedlinde Wilson and Baldur Kohm.Edited by Dr. Anette Vasel-Biergansand Hannelore Eitel-Hirschfeld

        Ranging from eyebaths and compression stockings to electronic cigarettes, the variety of medical aids available is huge. Every day, expert advice on these is needed at the pharmacy. The authors have summarised these aids in a practically oriented way. They provide background information, specifics about the materials, application descriptions, practical tips and product examples. Colourful illustrations show how they are used on or by the patient. Fully updated, the new edition of the book contains not only conventional medical devices but also those asked for at a contemporary community pharmacy. This 11th edition, which has been completely revised, contains: - definitions enabling rapid familiarisation with the topic, - tables that provide an overview, - illustrations and advice tips to help with practical use, - mnemonics and practice questions which help reinforce the knowledge Bonus: QR codes take the user to additional digital material! The ideal companion in training and on the job!

      • Trusted Partner
      • Trusted Partner
        Business, Economics & Law
        December 2016

        Visitor Management in Tourism Destinations

        by Julia N Albrecht

        Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: · Considers critical concepts and influential factors in visitor management. · Illustrates current issues in visitor management. · Research-based case studies contribute to an overall understanding of core issues. · Covers the state-of-the-art in guiding and interpretation. ; This book demonstrates current knowledge on Visitor Management and provides insight into conceptual issues. ; PART I: Introduction and Foundation Chapter 1: Introduction to Visitor Management in tourism Destinations Chapter 2: Destination Management and Visitor Management: Non-convergent Literatures but Complementary Activities and Issues Chapter 3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions Chapter 4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations PART II: Critical Concepts in Visitor Management Chapter 5: Indicators and Standards-Based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites Chapter 6: Managing Nature-Based Visitors’ Perceived Service Quality, Satisfaction and Future Behaviour Intention Chapter 7: The Relevance of Visitors’ National Park Affinity for Effective Visitor Management in Protected Areas PART III: Current Issues in Visitor Management Chapter 8: Visitor Monitoring in the Tapajós National Forest, Brazil Chapter 9: Tourist Behaviours, Vandalism and Stakeholder Responses Chapter 10: Augmented Reality Application in Museum Visitor Experiences PART IV: The State of the Art in Guiding and Interpretation Chapter 11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums Chapter 12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage visitor Attractions Chapter 13: Theories of Learning and their Application in Interpretation Chapter 14: Critical Reflections on the Role of Interpretation in Visitor Management PART V: Conclusion Chapter 15: Current Knowledge and Future Research Directions in Visitor Management

      • Trusted Partner
        2021

        Self-medication in Pregnancy and Breast-feeding

        Counselling handbook

        by Dr. Annette Abhau

        Cough, hay fever or herpes are at least as troublesome during pregnancy and breast-feeding as under normal “conditions” - and yet everything is different. Physiological changes to the body in pregnancy and lactation, together with the vulnerability of the unborn baby or infant, set particular requirements when selecting the correct, safe medication. Especially in the area of self-medication, the needs of pregnant and breast-feeding women for information are great and call for competent advice! This comprehensive handbook is the key: General information about pharmacotherapy, supplementary measures, vaccinations, questions about diet and infections in pregnancy and lactation creates a broad knowledge base. The core feature of the book are the traffic light tables, with precise recommendations for medicinal products for all types of treatment. All the important indications for selfmedication in pregnancy and lactation are listed and the tables are supported by detailed explanations of the individual assessments. The sections “Advice from medical specialists” are particularly useful, with additional tips from gynaecologists and “Footnotes” with relevant information on the use of prescription- only medicines – and as the ultimate practical tool: the enclosed sales counter leaflets with all traffic light tables to enable quick reference for first-class advice!

      • Trusted Partner
        September 2023

        Primary Health Care in Tanzania through a Health Systems Lens

        A History of the Struggle for Universal Health Coverage

        by Ntuli A. Kapologwe, James Tumaini Kengia, Eric van Praag, Japhet Killewo, Albino Kalolo, Maryam Amour, Mackfallen Anasel, Rutasha Dadi, Faisal Issa, Mwandu Kini Jiyenze, Godfrey Kacholi, Antony Kapesa, Leonard Katalambula, Anosisye M. Kesale, Stephen M. Kibusi, Amani Kikula, Erick Kitali, George Kiwango, Claud Kumalija, Hadija Kweka, Zarina Shamte Madabida, Abel Makubi, Chacha Marwa, Innocent Mboya, Romuald Mbwasi, William Mfuko, Chipole Mpelembe, Gemini J. Mtei, Oresto Michael Munishi, Castory Munishi, Elihuruma M. Nangawe, Harrieth P. Ndumwa, Frida N. Ngalesoni, Jackline E. Ngowi, Belinda J. Njiro, William Reuben, George M. Ruhago, Bakari Salum, Don De Savigny, Aifelo Sichalwe, Nathanael Sirili, Felix Sukums, Bruno F. Sunguya, Idda L. Swai, Marcel Tanner, Desderi Wengaa

        Robust health care systems are paramount for the health, security, and prosperity of people and countries as a whole. This book provides for the first time a chronicle of the struggle for, and eventual success of, universal health coverage (UHC) in Tanzania. Beginning with an introduction to primary health care in the country, from its historical foundations to the major milestones of implementation, this book then considers stewardship of this important aspect of health systems over time. Written in a way to allow the application of lessons learned to other countries' contexts, this book covers: - Policy and governance issues such as leadership, human resources, and financing of health systems; - Practical aspects of health system delivery, including supply chains, community care, new technologies, and the integration of services for particular population groups; - The impact and mitigation of global events on health systems, such as resilience and preparedness in the light of disease outbreaks or climate change, and social, commercial, and political influences. Concluding with a look to the future, forecasting the changes and new solutions needed to adapt to a changing world, this book is a valuable reference for policy makers, global health practitioners, health system managers, researchers, students, and all those with an interest in primary health care and reforms - both in Tanzania and beyond.

      • Trusted Partner
        January 2024

        Elephant Tourism in Nepal

        Historical Perspectives, Current Health and Welfare Challenges, and Future Directions

        by Michelle Szydlowski

        A study of elephant tourism in Nepal from its origins in the 1960s to present day, this book examines the ways in which captive elephants face challenges as they navigate life in Nepalese elephant stables, or hattisars. Used as human conveyance, government anti-poaching patrol team members and rescue vehicles, these elephants work with and for humans. The health and welfare of captive tourism elephants is vital to the conservation of wild individuals, and this book offers an assessment of elephant needs and their existing welfare statuses. Numerous NGOS and INGOs are active in the lives of these animals and numerous elephant advocacy organizations have arisen with the goal of changing the riding culture and improving the lives of captive elephants. This book seeks to examine the motivations of these NGOs and INGOs, along with their ethical approaches to elephant health and welfare. Are the motivations of these organizations similar enough to work together towards a common goal? Or are their ethical norms so different that they will get in the way of each other? Using ordinary language and an ethics theoretical framework, this text aims to identify the norms across cultures and organisations and reframe them in ways which allow those organizations to create more successful outcomes.

      • Trusted Partner
        December 2023

        Key Questions in Clinical Farm Animal Medicine, Volume 3

        Therapy, Prevention and Control of Disease

        by Tanmoy Rana, Manoj Kumar Ahirwar, D Sai Bhavani, P Rama Devi, G.S. Harita, Babu Lal Jangir, K. Sindhu, Deepika Lather, Alok Mishra, Vikas Nehra, P. Ramesh, Abhishek Pathak, G. S. Haritha, R. S. Sethi, Dr Nasrul I. Shaikh, Brejesh Singh, Amita Tiwari, Shivangi Udainiya

        Providing well over 1,500 questions to test your knowledge of clinical farm animal medicine, the book has been produced in a convenient format so that it can be used at any time in any place. Each chapter starts with a brief introduction to the topic before providing relevant multiple-choice questions. Covering clinical veterinary medicine for common livestock species, this book includes questions about: - diseases of the haemolymphatic and immune system; - metabolic, genetic, neonatal and deficiency diseases; - poisoning. Including a full chapter covering emergency and critical care, this self-test resource for students provides a convenient and useful current source of information to anyone interested in learning, revising and assessing their knowledge.

      • Trusted Partner
        Humanities & Social Sciences
        March 2017

        Payment and philanthropy in British healthcare, 1918–48

        by George Campbell Gosling, Keir Waddington

        This book is available as an open access ebook under a CC-BY-NC-ND licence. At a time when payment is claiming a greater place than ever before within the NHS, this book provides the first in-depth investigation of the workings, scale and meaning of payment in British hospitals before the NHS. There were only three decades in British history when it was the norm for patients to pay the hospital; those between the end of the First World War and the establishment of the National Health Service in 1948. Payment played an important part in redefining rather than abandoning medical philanthropy, based on class divisions and the notion of financial contribution as a civic duty. With new insights on the scope of private medicine and the workings of the means test in the hospital, as well as the civic, consumer and charitable meanings associated with paying the hospital, Gosling offers a fresh perspective on healthcare before the NHS and welfare before the welfare state.

      • Trusted Partner
        Business, Economics & Law
        November 2020

        Tourism in Development: Reflective Essays

        by Peter U C Dieke, Brian E M King, Richard Sharpley, Ali Thompson

        This book: - comprises reflective essays written by internationally-ranked scholars and tourism consultants with extensive experience, particularly in the developing world countries - considers extant themes, issues and challenges related to tourism and development - offers a critical and contemporary perspective on tourism's significance and role in development.

      • Trusted Partner
        Medicine
        November 2024

        Technology, health and the patient consumer in the twentieth century

        by Rachel Elder, Thomas Schlich

        Technology and consumerism are two characteristic phenomena in the history medicine and healthcare, yet the connections between them are rarely explored by scholars. In this edited volume, the authors address this disconnect, noting the ways in which a variety of technologies have shaped patients' roles as consumers since the early twentieth century. Chapters examine key issues, such as the changing nature of patient information and choice, patients' assessment of risk and reward, and matters of patient role and of patient demand as they relate to new and changing technologies. They simultaneously investigate how differences in access to care and in outcomes across various patient groups have been influenced by the advent of new technologies and consumer-based approaches to health. The volume spans the twentieth and twenty-first centuries, spotlights an array of medical technologies and health products, and draws on examples from across the United States and United Kingdom.

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