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      • Trusted Partner
        Business, Economics & Law
        July 2024

        The business of time

        A global history of the watch industry

        by Pierre-Yves Donzé

        The business of time presents a comprehensive history of the global watch industry from the mid-nineteenth century to the present. Watch production in the twenty-first century is concentrated in three countries: Switzerland, Japan and China. The industry is dominated by a dozen or so large companies, including the Swatch Group, Richemont, LVMH, Seiko and Fossil. But a hundred years ago the picture was dramatically different. Over the course of a century, Great Britain, France, the United States and Russia saw the manufacture of watches disappear from their territory. At the same time, Hong Kong went from being a subcontractor of watch components to an intermediary between Chinese factories and the world market. Revealing the conditions that drove the spread of watch production around the globe, The business of time explains how multinationals emerged to dominate the industry and highlights how Swiss companies were able to establish themselves as the undisputed leader in luxury watches.

      • Trusted Partner
        Nature, the natural world (Children's/YA)
        March 2020

        Earth Takes a Break

        by House, Emily

        From children's book author Emily House comes a wonderful story that re-connects us with our planet. A modern fable inspired by recent events, Earth Takes a Break is a touching picture book jam-packed with fun illustrations and woven together with a message of hope. When Earth feels unwell, she goes to the doctor to ask for help. What the doctor prescribes seems impossible to Earth, until she wakes the next day to find a surprising change!

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      • Trusted Partner
        Classic fiction (Children's/YA)
        August 2018

        Alice's Adventure in Wonderland

        A South African Edition

        by Carroll, Lewis / Bird, Megan

        Megan Bird has re-imagined this wonderful children's tale by Lewis Carroll to be a modern twist of maddened adventure. Alice's Adventure in Wonderland is about a curious little girl called Alice, whose curiousity leads her to fall down a rabbit hole and into a marvelously troublesome world. What follows is a series of colourful, excited, mad, and sometimes unfortunate, events... where Alice must decide of just what mind she's made up of, and how to get home.

      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        Business, Economics & Law
        June 2016

        Creating Experience Value in Tourism

        by Peter Björk, Nina K Prebensen, Prakash Chathoth, Joseph S Chen, M. Joseph Sirgy, Muzaffer Uysal, Graham M S Dann, Tove I. Dahl, Lidia Andrades Caldito, Haywantee Ramkissoon, Vincent Magnini, Øystein Jensen, Line Mathisen, Akan Yanik, Tor Korneliussen, Xiaojuan Yu, Bruce Prideaux, Lena Mossberg, Ossi Pesämaa, Young-Souk Lee

        As the field of tourism grows in maturity and scientific sophistication, it is important to fully understand the breadth and depth of vacation experience value. Current research delivers a multitude of approaches to value creation, represented here as a set of definitions, perspectives, and interpretations of how tourists, as customers, create value alone and with others. Providing an analytical and systematic clarification of the approaches, this book suggests an understanding of the differences, offering new and practical knowledge for tourism scholars and professionals to highlight the relevance of the concept to firms and organizations. Including a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour and factors affecting value creation from physiological and psychological perspectives. Concluding with a summary of the areas for future research, it is a valuable resource for researchers of tourism, leisure and recreation. ; This book evaluates vacation experience value, as it is created and co-created by the tourist engaging in the experience, for himself, other tourists and the tourism firm. Providing a framework to distinguish among key resources or antecedents of customer value, this book also considers consumer behaviour. ; I: Preface1: Co-creation of Tourist Experience: Scope, Definition and Structure2: Dynamic Drivers of Tourist Experiences3: Tourist Experience Value: Tourist Experience and Life Satisfaction4: Conceptualization of Value Co-creation in the Tourism Context5: Why, Oh Why, Oh Why, Do People Travel Abroad?6: Revisiting Self-congruity Th eory in Travel and Tourism7: Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest8: Co-creation of Experience Value: A Tourist Behaviour Approach9: Authenticity as a Value Co-creator of Tourism Experiences10: Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline11: Approaches for the Evaluation of Visitor Experiences at Tourist Attractions12: Storytelling in a Co-creation Perspective13: Tourist Information Search: A DIY Approach to Creating Experience Value14: Co-creation of Value and Social Media: How?15: Prices and Value in Co-produced Hospitality and Tourism Experiences16: Value Creation: A Tourism Mobilities Perspective17: Guide Performance: Co-created Experiences for Tourist Immersion18: Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach19: Challenges and Future Research Directions

      • Trusted Partner
        Health & Personal Development
        March 2019

        Find the better self

        by Wen Liyang

        This book is a readme for a post-80s lady entrepreneur.Born in 1985, she became a part-time migrant worker after joining secondary school. At work, she pays attention and looks for opportunities; in life, she constantly learns and improves herself. Worked as a clerk, a car salesperson, a tour guide, a dance teacher, and an advertising sales director in an IT company. At the age of 28, he entered the field of e-commerce and decided to start a business. The first year of his business made a profit of 2 million yuan.This book tells how the author grew up step by step, becoming an independent and self-strengthening woman from eight aspects: independent thinking, economic independence, health management, image management, family education, family friends, taste pursuits, and husband and wife relationships. And get the life you want.The story in this book is sincere and touching, and the writing is fluent. It is a inspirational book for young women, which has certain guiding significance for ordinary young girls to find themselves.

      • Trusted Partner
        Children's & YA
        November 2019

        Claire Malone Changes the World

        by Nadia L. King / Alisa Knatko

        Swedish schoolgirl, Greta Thunberg has captured the world’s attention as she campaigns to raise awareness of climate change and calls world leaders to account. All children can follow Greta’s lead. Claire Malone is the hero of Claire Malone Changes the World, a feisty character with boundless energy to change her world for the better. Armed with her typewriter and the determination to make a difference, Claire is an ordinary kid with an extraordinary desire to change things for the better. Writing letter after letter, Claire advocates for change. One day she notices that her local park needs upgrading and she commits wholeheartedly to the cause. This an empowering and inspiring picture book for young children but especially for girls. You will love the journey of Claire, a strong and ambitious girl, so much that you will want to read this book over and over again.

      • Trusted Partner
        Humanities & Social Sciences
        April 2022

        Chinese religion in contemporary Singapore, Malaysia and Taiwan

        The cult of the Two Grand Elders

        by Fabian Graham

        In Singapore and Malaysia, the inversion of Chinese Underworld traditions has meant that Underworld demons are now amongst the most commonly venerated deities in statue form, channelled through their spirit mediums, tang-ki. The Chinese Underworld and its sub-hells are populated by a bureaucracy drawn from the Buddhist, Taoist and vernacular pantheons. Under the watchful eye of Hell's 'enforcers', the lower echelons of demon soldiers impose post-mortal punishments on the souls of the recently deceased for moral transgressions committed during their prior incarnations. Chinese religion in contemporary Singapore, Malaysia and Taiwan offers an ethnography of contemporary Chinese Underworld traditions, where night-time cemetery rituals assist the souls of the dead, exorcised spirits are imprisoned in Guinness bottles, and malicious foetus ghosts are enlisted to strengthen a temple's spirit army. Understanding the religious divergences between Singapore and Malaysia (and their counterparts in Taiwan) through an analysis of socio-political and historical events, Fabian Graham challenges common assumptions about the nature and scope of Chinese vernacular religious beliefs and practices. Graham's innovative approach to alterity allows the reader to listen to first-person dialogues between the author and channelled Underworld deities. Through its alternative methodological and narrative stance, the book intervenes in debates on the interrelation between sociocultural and spiritual worlds, and promotes the destigmatisation of spirit possession and discarnate phenomena in the future study of mystical and religious traditions.

      • Trusted Partner
        Humanities & Social Sciences
        August 2019

        Eternal Pursuit of Peace in Zhijiang

        15th Anniversary of Peace Culture in Zhijiang

        by Tian Junquan

        Zhijiang, in Hunan province, is the place where China and Japan negotiated for the affairs about Japan surrendered in the World War Ⅱ. It plays an important role in the history of world peace. Zhijiang focuses on peace culture and has held "China Zhijiang · International Peace Festival" for five times since 2003, which makes peace culture a calling card for Zhijiang to go global. Due to the influence of this festival and further research of peace culture in Zhijiang, more and more attention both at home and abroad has been paid to Zhijiang so that people hope to know more about Zhijiang in a more comprehensive and thorough way. This book collects lots of scholar articles on the study od peace culture in Zhijiang, and gives a detailed introduction to "China Zhijiang · International Peace Festival", which reflects Chinese people attach importance to history and peace.

      • Trusted Partner
        Business, Economics & Law
        March 2019

        Private Sector Tourism in Conservation Areas in Africa

        by Susan Snyman, Anna Spenceley

        In Africa's protected areas, tourism involves numerous stakeholders interacting in various partnerships and relationships. These stakeholders include governments, communities, NGOs, the private sector, and academics. Through the use of extensive case studies from throughout Africa this book presents guidelines to ensure optimal benefits for stakeholders as well as promoting the sustainability of tourism in Africa. It includes descriptions of the various models/options for the private sector to engage in tourism in conservation areas in Africa including, amongst others, pure private sector ownership, joint ventures, tripartite agreements and government leases. The processes used to develop these partnerships - from start to finish - are covered, as well as best practices for the private sector engaging in tourism. The book provides guidance on assessing what private sector tourism options are most suitable based on guidelines of conditions and desired outcomes promoting the long-term sustainability of African tourism in protected areas.

      • Trusted Partner
        Medicine

        Humor in Psychiatric Care

        by Jonathan Gutmann

        How can humor be used to engage with and help people suffering from mental illness? This practical handbook explains the concept of humor in psychiatric treatment and sets out the case for employing it. The author outlines how nurses can assess who might benefit from the use of humor and for whom it would be out of place, and provides a toolkit of humorous interventions for daily nursing practice.   Target Group: Practicing nurses, psychiatric nurses, care clowns

      • Trusted Partner
        Fiction
        2015

        The House in Baiting Hollow

        by Vasyl Makhno

        Events, described by Vasyl Makhno in a debut collection of short prose, are happening at different times and in different places, and no matter who the storyteller is – a man over fifty, a grey-headed widow or a little boy – you believe them; because there are no author’s generalizations, conclusions or guidelines. These impartial stories tell us about fates of completely different people, honestly and without pathos. It is honesty and simplicity that make this prose so different; common and simple details, at first sight, add mystery and hold the reader in suspense throughout the entire book.

      • Trusted Partner
        Humanities & Social Sciences
        March 2017

        Britain in China

        by Robert Bickers

        This is a study of Britain's presence in China both at its peak, and during its inter-war dissolution in the face of assertive Chinese nationalism and declining British diplomatic support. Using archival materials from China and records in Britain and the United States, the author paints a portrait of the traders, missionaries, businessmen, diplomats and settlers who constituted "Britain-in-China", challenging our understanding of British imperialism there. Bickers argues that the British presence in China was dominated by urban settlers whose primary allegiance lay not with any grand imperial design, but with their own communities and precarious livelihoods. This brought them into conflict not only with the Chinese population, but with the British imperial government. The book also analyzes the formation and maintenance of settler identities, and then investigates how the British state and its allies brought an end to the reign of freelance, settler imperialism on the China coast. At the same time, other British sectors, missionary and business, renegotiated their own relationship with their Chinese markets and the Chinese state and distanced themselves from the settler British.

      • Trusted Partner
        Sport & leisure industries
        April 2004

        Family Business in Tourism and Hospitality

        by Donald Getz, Jack Carlsen, Alison Morrison

        The family business is a global phenomenon, and is particularly prominent in tourism and hospitality. In many cases, the family business was developed for the purpose of facilitating personal and family goals. For example, in rural areas, farmers can use tourism as a way to generate additional income, thereby remaining in the area and retaining family property. Running a bed and breakfast establishment is a way to mix family and work. Lifestyle, locational and autonomy motives are the norm, but profit and growth-oriented entrepreneurs are also found within family businesses.This book is the first academic treatment of family business issues within the tourism and hospitality industry. It provides comprehensive assessment of ownership, management and family-related concerns across the entire business and family life cycle. Many new international case studies of real family businesses are used to illustrate key points. The book will be of significant interest to researchers and students in tourism and hospitality, small business and entrepreneurship studies, as well as to owners and potential investors in family businesses.

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        Children's & YA
        March 2020

        Amelie Trott and the Earth Watchers

        by Moyra Irving

        This is the extraordinary story of how one small girl stopped a planetary catastrophe. It’s a very timely book, written for the child in us all, with a forceful message about the power of young people to transform the world - a theme currently demonstrated by brave young heroes like Greta Thunberg. And with magical synchronicity, the very week Greta began her lone vigil outside the Swedish government last year, over 1,000 miles (1,897 km) away in the fictional world of books, Amelie Trott took to Parliament Square, London - on a mission to avert the End of the World. It’s a family drama with an international feel - set mainly in England but with episodes in Washington DC and around the world.

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