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      • Trusted Partner
        Veterinary medicine
        December 2014

        Rabbit Behaviour, Health and Care

        by Marit Emilie Buseth, Richard Saunders

        This book is an essential, thorough, very practical guide to understanding and caring for your rabbit. By following the advice in this book, both rabbit owners and veterinary health professionals report healthier and more content rabbits. Developed from the successful Norwegian text Den Store Kaninboka by the award-winning author Marit Emilie Buseth, Rabbit Behaviour, Health and Care will help you: - develop an understanding of the rabbit's nature, which will help you to spot normal and abnormal behaviour; - learn about the correct living conditions in which to keep domestic rabbits, in terms of their behavioural, physical and social needs; - acquire essential knowledge about rabbit nutrition, dentistry and disease; - discover a new and improved approach to rabbit-keeping through stories and case examples of real rabbits; - gain a rewarding owner-pet relationship. Rabbits are extremely popular pets, but misconceptions about their care and behaviour are widespread. Most illnesses or behaviour problems are a direct or indirect result of poor nutrition and care. This book helps veterinarians and rabbit owners to overcome these challenges by understanding the rabbit's nature and needs.

      • Trusted Partner
        Tourism industry
        February 2016

        Operations Management in the Travel Industry

        by Edited by Peter Robinson, Paul Fallon, Harry Cameron, John C Crotts. Crispin Dale, Steve Gelder, Sine Heitmann, Ade Oriade, Whyeda Gill Mclure, Ghislaine Povey, Samantha Prior, Christine Roberts, Debra Wale, Caroline Wiscombe

        Covering the applied managerial perspective of the travel industry, this book looks at the core disciplines and the application of theory to practice. Considering individual and corporate social responsibility, it teaches effective managerial skills by reviewing legal frameworks, quality management and marketing, financial management, and the management of shareholders and stakeholders. It discusses current trends such as sustainability and governmental emission targets against a background of the needs of a commercial business to innovate and increase profits. A valuable tool for both students and those working in the travel industry, this new edition includes new content, a revised structure and all-new international case studies.

      • Trusted Partner
        Tourism industry
        January 2011

        Research Themes for Tourism

        by Crispin Dale, Glen Croy, Patsy Morgan, Helen Farrell, Gemma Gelder, Duncan Marson, Ade Oriade, Ghislaine Povey, Christine Roberts, Geoff Shirt, Carol Southall, Richard Tresidder, Peter Wiltshier. Edited by Peter Robinson, Sine Heitmann, Peter U C Dieke.

        Tourism studies at Masters level are often divided into subsets of tourism such as environmental tourism, rural tourism and sports tourism. This textbook provides an overview of types of tourism, and common themes studied in courses to allow undergraduate students to become familiar with a wide range of tourism topics at a foundation level, allowing them to make an informed decision about their future studies and career. It will also be a useful text for providing a broad brush introduction to the major topics that are covered in undergraduate courses. Popular subjects like urban tourism, festivals and events and heritage and cultural tourism are covered.

      • Trusted Partner
        Business, Economics & Law
        December 2016

        Visitor Management in Tourism Destinations

        by Julia N Albrecht

        Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students. Key Features: · Considers critical concepts and influential factors in visitor management. · Illustrates current issues in visitor management. · Research-based case studies contribute to an overall understanding of core issues. · Covers the state-of-the-art in guiding and interpretation. ; This book demonstrates current knowledge on Visitor Management and provides insight into conceptual issues. ; PART I: Introduction and Foundation Chapter 1: Introduction to Visitor Management in tourism Destinations Chapter 2: Destination Management and Visitor Management: Non-convergent Literatures but Complementary Activities and Issues Chapter 3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions Chapter 4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations PART II: Critical Concepts in Visitor Management Chapter 5: Indicators and Standards-Based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites Chapter 6: Managing Nature-Based Visitors’ Perceived Service Quality, Satisfaction and Future Behaviour Intention Chapter 7: The Relevance of Visitors’ National Park Affinity for Effective Visitor Management in Protected Areas PART III: Current Issues in Visitor Management Chapter 8: Visitor Monitoring in the Tapajós National Forest, Brazil Chapter 9: Tourist Behaviours, Vandalism and Stakeholder Responses Chapter 10: Augmented Reality Application in Museum Visitor Experiences PART IV: The State of the Art in Guiding and Interpretation Chapter 11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums Chapter 12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage visitor Attractions Chapter 13: Theories of Learning and their Application in Interpretation Chapter 14: Critical Reflections on the Role of Interpretation in Visitor Management PART V: Conclusion Chapter 15: Current Knowledge and Future Research Directions in Visitor Management

      • Trusted Partner
        Tourism industry
        June 2015

        Research Themes for Tourism

        by Sine Heitmann, Peter U C Dieke, Crispin Dale, Glen Croy, Patsy Morgan, Helen Farrell, Gemma Gelder, Duncan Marson, Ade Oriade, Ghislaine Povey, Christine Roberts, Geoff Shirt, Carol Southall, Richard Tresidder, Peter Wiltshier. Edited by Peter Robinson, Sine Heitmann, Peter U C Dieke.

        Tourism studies at Masters level are often divided into subsets of tourism such as environmental tourism, rural tourism and sports tourism. Now available in paperback, this textbook provides an overview of types of tourism, and common themes studied in courses to allow undergraduate students to become familiar with a wide range of tourism topics at a foundation level, allowing them to make an informed decision about their future studies and career. It will also be a useful text for providing a broad brush introduction to the major topics that are covered in undergraduate courses. Popular subjects like urban tourism, festivals and events and heritage and cultural tourism are covered.

      • Autobiography: general
        November 2012

        Welsh Lives: Gone but not forgotten

        by Stephens, Meic

        Obituaries are about life, not death._x000D_ In this, his second book of obituaries, most of which first appeared in The Independent, Meic Stephens celebrates the lives of 75 eminent Welsh people who have made significant contributions to life in Wales during t

      • ELT resource books for teachers
        May 1996

        Making Polite Noises

        Social and Functional English for Communication!

        by Fletcher / Hargreaves

        Designed for teaching at Council of Europe language level CEF - A2/B1. Where CEF is Common European Framework. This popular book has been updated so that it is particularly suitable for English as a second language learners (ESOL), as well as for EFL. It gives practice in the essentials of Social English. All the main functions of language (asking for information, suggestions, offers, complaints and apologies, starting and finishing conversations, telephoning, persuasion... ) Each of the 21 units gives essential phrases in lively dialogues, then controlled and free practice. Revision exercises and telephone situations recycle this through mini role plays. Includes Teaching Notes - Cassette available “Now, I feel much more ‘at home’ speaking to people in English, because I know so many everyday expressions”

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