Humanities & Social Sciences
June 2011
Konfliktmanagement und Mediation in Organisationen
Ein Lehr- und Übungsbuch
by Rudi Ballreich, Fritz Glasl
This comprehensive book combines mediation with organisational development and presents numerous concepts, methods and exercises for sustainable conflict management in organisations, which have proven themselves many times over in practice.Part 1 Understanding organisational conflicts:Field and system orientation in conflict diagnosis.Metaphorical methods of conflict diagnosis.Escalation stages of hot and cold conflicts.The conflict dynamics in and between people.Differentiated understanding of organisation as a basis for systemic conflict management.Development crises of the organisation as conflict potential and as an opportunity.The detailed case description together with the film scenes and practical exercises are ideal for training sessions with mediators, supervisors, organisational consultants and managers.Conflict scenes on the accompanying film serve as examples to practice conflict diagnosis. Further scenes show key moments of mediation with the parties to the conflict and for working on organisational conflict potential.Part 2. Dealing with organisational conflicts:Situation-specific approaches to conflict management.Dealing with conflicts between individuals and teams.Solution-focused conflict moderation.Transformative mediation.System-therapeutic mediation.Mediation as organisational development.The design of complex organisational mediation.
