Sport & leisure industries

Tourism SMES, Service Quality and Destination Competitiveness

Edited by Eleri Jones, Claire Haven-Tang

Description

This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.

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Rights Information

Foreign rights available. We will positively consider translations of abridged versions of this title. If you wish to receive image and/or design files, please let us know at the beginning of the process and when making an offer. CABI reserves the right to charge an additional fee for such requests, which will be added to the overall fee, and to refuse such requests if the files are not available or for any other reason.

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CABI (CAB International)

CABI (CAB International) is an international, non-profit body improving lives by providing information & scientific expertise to solve problems in agriculture & the environment.

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Bibliographic Information

  • Publisher CAB International
  • Publication Date June 2005
  • Orginal LanguageEnglish
  • ISBN/Identifier 9780851990118
  • Publication Country or regionUnited Kingdom
  • FormatHardback
  • Primary Price 90 GBP
  • Pages400
  • ReadershipProfessional and Scholarly
  • Publish StatusPublished
  • Copyright Year2005

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