Service Quality in Leisure and Tourism
by Christine Williams, John Buswell
Description
More Information
Rights Information
Foreign rights available. We will positively consider translations of abridged versions of this title. If you wish to receive image and/or design files, please let us know at the beginning of the process and when making an offer. CABI reserves the right to charge an additional fee for such requests, which will be added to the overall fee, and to refuse such requests if the files are not available or for any other reason.
Endorsements
"This book will be a useful text for those who are delivering modules or lectures on service quality in leisure and tourism. It fills an important gap in the undergraduate and postgraduate market." Leigh Robinson, Loughborough University "The list of points provided at the beginning of each chapter will be particularly useful to students helping them to focus their reading and ensuring they have a clear understanding of the main points and issues presented in each chapter. The case studies provided throughout the book are a definite strength and the summaries to each chapter are clear and concise. This is clear, easy to read book that contributes to the emergent topic of service quality in leisure and tourism." Shirley Barnett, Massey University, New Zealand "The book is very suitable for the preparation of lectures and study groups dealing with quality management. It is an excellent reference resource for reports and thesises due to its completeness of the descriptions of different quality systems, the examples from the leisure and toursim sector, and the extensive literature list." Peter Nonhof, VVS, 2004
CABI (CAB International)
CABI (CAB International) is an international, non-profit body improving lives by providing information & scientific expertise to solve problems in agriculture & the environment.
View all titlesBibliographic Information
- Publisher CAB International
- Publication Date March 2003
- Orginal LanguageEnglish
- ISBN/Identifier 9780851995410
- Publication Country or regionUnited Kingdom
- FormatPaperback
- Primary Price 45 GBP
- Pages256
- ReadershipProfessional and Scholarly
- Publish StatusPublished
- Copyright Year2003
CABI (CAB International) has chosen to review this offer before it proceeds.
You will receive an email update that will bring you back to complete the process.
You can also check the status in the My Offers area
Please wait while the payment is being prepared.
Do not close this window.