Endorsements

"An extremely practical and useful guide to understanding the management dynamics of crisis conditions in a number of countries and across a range of crisis initiators. This work should be in the arsenal of anyone seriously involved in the travel industry." John Koldowski, Pacific Asia Travel Association "A must-read book for those in the industry, related associations and various levels of government as they consider how to pro-actively deal with the potential for future crisis related to tourism." Perry Hobson, Editor-in-Chief, Journal of Vacation Marketing "This is a wide ranging, fact filled, and for the lay reader and tourism specialist alike, a thoroughly accessible, book on a timely and important topic." David Weir, Tourism Management, 26, 2005 "It is refreshing to have a tourism crisis management book written from the industry practitioner perspective, and it should prove to be a welcome addition to any courses on crisis management or market." Nicolette de Sausmarez, Journal of Vacation Marketing, 11(1). "The author's style is very readable and carries the tone of broad experience in the subject matter... In summary, this book would make an excellent base for a workshop, a part of a graduate or senior seminar. It is narrow in focus but is designed to reach a broad audience - anyone in the industry who has something at stake in the case of a crisis. This book is highly recommended for both personal and institutional libraries." Tom Iverson, University of Guam "It is high time that serious attention be given to the impact of crisis as a discruptive factor in this industry and how to overcome it. Beirman, a tourism professional, performs a valuable service by remedying this omission, creating a crisis classificiation system and cataloging remedies for the recovery and restoration of tourism destinations." S A Schulman, Choice, 41(6), 2004 CABI Publishing edition not for sale in Australia and New Zealand. Simultaneously published in Australia and New Zealand by Allen & Unwin, 2003