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      • Veronika Engler

        Best-selling author Veronika Engler was born in 1982 in the beautiful state capital of Munich. Even today she lives and works there with her husband and their son. As the daughter of an Oscar winner in film technology, she came into contact with the world of stories and entertainment at an early age. One day, her love of reading gave her the idea of ​​writing a novel according to her wishes. This is how her first love story came about in 2014, which was published that same year. Today she inspires a wide readership in all age groups 18+ with her romance novels from the genres of erotic, new adult and romantasy.

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      • Smart English Company Limited

        Smart English Company Limited is committed to developing a line of fun and educational products, which currently includes Inspirational English and Robin Education, to help young learners acquire the four skills in the English language. With 'Baby Animals', 'Dinosaurs in my Garden', and 'Mirabelle and Milo', Robin Education aims to develop young learners’ ability to use authentic English language in line with the Cambridge English Qualifications syllabus, as they explore the fascinating stories in each series.

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      • Trusted Partner
        Riddles at work in the early medieval tradition
        Literature & Literary Studies
        April 2024

        Riddles at work in the early medieval tradition

        Words, ideas, interactions

        by Megan Cavell, Jennifer Neville

        Capitalising on developments in the field over the past decade, Riddles at work provides an up-to-date microcosm of research on the early medieval riddle tradition. The book presents a wide range of traditional and experimental methodologies. The contributors treat the riddles both as individual poems and as parts of a tradition, but, most importantly, they address Latin and Old English riddles side-by-side, bringing together texts that originally developed in conversation with each other but have often been separated by scholarship. Together, the chapters reveal that there is no single, right way to read these texts but rather a multitude of productive paths. This book will appeal to students and scholars of early medieval studies. It contains new as well as established voices, including Jonathan Wilcox, Mercedes Salvador-Bello and Jennifer Neville.

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      • Trusted Partner
        Lifelong learning, the arts and community cultural engagement in the contemporary university
        Humanities & Social Sciences
        September 2016

        Lifelong learning, the arts and community cultural engagement in the contemporary university

        by Michael Osborne, Darlene Clover, Kathy Sanford

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      • Trusted Partner
        Customer Experience Management in the Caribbean
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

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      • Trusted Partner
        University engagement and environmental sustainability
        Humanities & Social Sciences
        October 2014

        University engagement and environmental sustainability

        by Patricia Inman, Michael Osborne, Diana Robinson

        Universities have a key role to play in contributing to environmental development and combating climate change. The chapters within this volume detail the challenges faced by higher education institutions in considering environmental sustainability, and provide both a broad view of university engagement and a detailed examination of various projects. As part of this series in association with the Place and Social Capital and Learning (PASCAL) International Observatory, the three key PASCAL themes of place management, lifelong learning and the development of social capital are considered throughout the book. While universities have historically generated knowledge outside of specific local contexts, this book argues that it is particularly important for them to engage with the local community and to consider diverse perspectives and assets when looking at issues within an ecological context. The chapters in this volume provide new perspectives and frames of reference for transforming universities by engaging in the development of resilient communities. ;

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      • Trusted Partner
        Marlowe and the Popular Tradition
        Literature & Literary Studies
        January 2011

        Marlowe and the Popular Tradition

        Innovation in the English drama before 1595

        by Ruth Lunney, Paul Edmondson, Martin White

        Lunney explores Marlowe's engagement with the traditions of the popular stage in the 1580s and early 1590s and offers a new approach to his major plays in terms of staging and audience response, as well as providing a new account of English drama in these important but largely neglected years. ;

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      • Trusted Partner
        Tourism, Tradition and Culture
        Business, Economics & Law
        September 2020

        Tourism, Tradition and Culture

        A Reflection on their Role in Development

        by David Harrison

        David Harrison has contributed to the academic study of tourism over the last thirty years. This book brings together a collection of his published material that reflects the role played by tourism in 'development,' both in societies emerging from Western colonialism and in societies previously part of the Soviet system. The overarching theme looks at how promoted as a tool for development, tourism can lead to conflict between competing elites, but can also empower groups previously subject to constraint by traditional authorities. Tradition is intensely manipulatable and always reflects power relations. Such pressure on tradition is but one aspect of tourism's wider social impacts, which include changes in economic and social structure which, for many, constitute social problems which need to be addressed. At the same time, 'sustainability,' though apparently a worthy aim, can be a problematic concept, especially when applied to 'traditional' cultures, and may conflict with such ideals as egalitarianism.

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      • Trusted Partner
        Asymmetric engagement
        Humanities & Social Sciences
        May 2016

        Asymmetric engagement

        by Joe Larragy, Rob Kitchin

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      • Trusted Partner
        Riddles at work in the early medieval tradition
        Literature & Literary Studies
        March 2020

        Riddles at work in the early medieval tradition

        by Megan Cavell, Jennifer Neville, David Matthews

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      • Trusted Partner
        Dating Beowulf
        Literature & Literary Studies
        December 2019

        Dating Beowulf

        by Daniel C. Remein, Erica Weaver, James Paz

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      • Trusted Partner
        Science in performance
        The Arts
        September 2020

        Science in performance

        Theatre and the politics of engagement

        by Simon Parry

        This electronic version has been made available under a Creative Commons (BY-NC-ND) open access license. This book is about science in theatre and performance. It explores how theatre and performance engage with emerging scientific themes from artificial intelligence to genetics and climate change. The book covers a wide range of performance forms from Broadway musicals to educational theatre, from Somali drama to grime videos. It features work by pioneering companies including Gob Squad, Headlong Theatre and Theatre of Debate as well as offering fresh analysis of global blockbusters such as Wicked and Urinetown. The book offers detailed description and analysis of theatre and performance practices as well as broader commentary on the politics of theatre as public engagement with science. Science in performance is essential reading for researchers, students and practitioners working between science and the arts within fields such as theatre and performance studies, science communication, interdisciplinary arts and health humanities.

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      • Trusted Partner
        Thomas Heywood and the classical tradition
        Literature & Literary Studies
        March 2021

        Thomas Heywood and the classical tradition

        by Tania Demetriou, Janice Valls-Russell

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      • Trusted Partner
        Fight back
        Political activism
        November 2014

        Fight back

        Punk, politics and resistance

        by The Subcultures Network

        Fight back examines the different ways punk - as a youth/subculture - may provide space for political expression and action. Bringing together scholars from a range of academic disciplines (history, sociology, cultural studies, politics, English, music), it showcases innovative research into the diverse ways in which punk may be used and interpreted. The essays are concerned with three main themes: identity, locality and communication. These, in turn, cover subjects relating to questions of class, age and gender; the relationship between punk, locality and socio-political context; and the ways in which punk's meaning has been expressed from within the subculture and reflected by the media. Jon Savage, the foremost commentator and curator of punk's cultural legacy, provides an afterword on punk's impact and dissemination from the 1970s to the present day.

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      • Trusted Partner
        Fight back
        Humanities & Social Sciences
        March 2017

        Fight back

        Punk, politics and resistance

        by Subcultures Network

        Fight back examines the different ways punk - as a youth/subculture - may provide space for political expression and action. Bringing together scholars from a range of academic disciplines (history, sociology, cultural studies, politics, English, music), it showcases innovative research into the diverse ways in which punk may be used and interpreted. The essays are concerned with three main themes: identity, locality and communication. These, in turn, cover subjects relating to questions of class, age and gender; the relationship between punk, locality and socio-political context; and the ways in which punk's meaning has been expressed from within the subculture and reflected by the media. Jon Savage, the foremost commentator and curator of punk's cultural legacy, provides an afterword on punk's impact and dissemination from the 1970s to the present day.

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      • Trusted Partner
        Local democracy, civic engagement and community
        Humanities & Social Sciences
        October 2017

        Local democracy, civic engagement and community

        by Hugh Atkinson

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      • Trusted Partner
        Democracy on demand
        Humanities & Social Sciences
        August 2021

        Democracy on demand

        by Matt Qvortrup

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      • Trusted Partner
        Another Escape
        Architectural structure & design
        April 2017

        Another Escape

        Designing the Modern Guest House II

        by Stefan Camenzind, Yao Liang

        Guest House are the hotels which are attractive to travellers. The construction of folk hostels is developing rapidly in recent years. Staying in the folk hostels, travellers have chances to talk with the masters of the hostels, learn something about the social custom in the convesation. Folk hostels told in the book make the travellers enjoy themseves so much as to forget to go away from them because of nature, the geographical situation and the natural situation. There are many fine and beautiful pictures and blueprints for project, which are good for those who are employed in the service trade.

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      • Trusted Partner
        The Official Record
        Humanities & Social Sciences
        May 2024

        The Official Record

        Oversight, national security and democracy

        by Peter Finn, Robert Ledger

        The construction, control and preservation of the Official Record is inherently contested. Those seeking greater openness and (democratic) accountability argue 'sunlight is [...] the best of disinfectants', while others seek stricter information control because, to their mind, sound government arises when advice and policy are formulated secretly. This edited volume explores the intersection of the Official Record, oversight, national security and democracy. Through US, UK and Canadian case studies, this volume will benefit higher level undergraduate readers and above to explore the Official Record in the context of the national security operations of democratic states. All chapters are research-based pieces of original writing that feature a document appendix containing primary documents (often excerpts) that are key to a chapter's narrative. As a result, this book interrogates the boundaries between national security, accountability, oversight, and the Official Record.

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      • Trusted Partner
        Veterinary Practice Management
        Business & management
        November 2012

        Veterinary Practice Management

        by Catherine R Coates, Alan Jones, Michael W Coates

        Veterinarians are increasingly aware of the need to recognise they are working in a business enterprise. From operating as small practices twenty years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book covers practice management topics as taught in veterinary schools worldwide, providing students with a textbook resource in this increasingly important subject. It is also a valuable source of information for newly qualified veterinarians, veterinarians interested in practice management and veterinary practice managers.

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