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Rights2 Consultants
Ruth Tellis and Clare Hodder founded Rights2 to offer a unique consultancy service, bringing their collective experience of over 35 years in Rights management to provide practical, no-nonsense solutions to real-world rights issues for publishers of all sizes. They manage rights sales on behalf of Practical Inspiration Publishing (www.practicalinspiration.com) in addition to running the Small Publisher Rights Showcase with the UK's Department for International Trade (https://rightsshowcase.wordpress.com).
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Promoted Content
2024Successful Additional Recommendations
Optimum customer advice in the pharmacy
by S. Rapp and S. Porceddu
Consultations with added value Successful advice that brings additional sales is fun, optimally supports patient therapy, and also contributes to the success of the pharmacy. This book shows how to identify customers’ individual needs, ask the right questions, make appropriate additional recommendations, and round off the discussion with helpful tips. The two authors explain the following in three chapters: • the well-managed customer consultation – step by step to success • practical examples for customer consultations concerning the most important acute indications – with key questions and appropriate additional recommendations • successful communication – as the basis for a good team, motivated employees, and satisfied customers This book provides a source of ideas for additional therapies and can also be used as a reference work or for targeted team training. The bonus of additional sales then comes naturally!
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Promoted Content
September 2024Customer Experience Management in the Caribbean
Concepts, Case Studies and Challenges
by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright
Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.
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Trusted Partner
July 2018Practical Feline Behaviour
Understanding Cat Behaviour and Improving Welfare
by Trudi Atkinson
Practical Feline Behaviour contains all the relevant information that a veterinary nurse or technician needs to understand and handle the behaviour and welfare of house cats, and to offer safe and practical advice to clients. There have been ground-breaking advances in our understanding of feline behaviour in recent years and, to protect the welfare of cats, it is increasingly important that anyone involved with their care, especially those in a professional capacity, keep up to date with these developments. This approachable and down-to-earth text describes the internal and external influences on feline behaviour; on communication, learning, social behaviour, the relationship between behaviour and disease, and the cat - human relationship. It also provides practical advice on how the welfare of cats in our care may be protected and how behaviour problems should be addressed and how to avoid them. In this book Trudi Atkinson draws on her extensive experience as a veterinary nurse and a Certified Clinical Animal Behaviourist to provide a rapid reference and an intensely practical feline behaviour resource for owners, breeders, veterinary professionals, shelter and cattery workers and anyone involved in the care of our feline companions. - Practical, down to earth guide detailing all aspects of feline behaviour - Rapid reference for instant access to information - Written by a well-known animal behaviourist who has extensive experience in treating feline behaviour problems and in advising clients to protect the welfare of their cats - Includes a foreword by John Bradshaw, School of Veterinary Science at University of Bristol, UK
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Trusted Partner
2024Reading Clinical Studies Critically
Clinical trials, reviews, guidelines
by Dr. Iris Hinneburg
Make or break? Advertisements repeatedly praise „plant-based“ products or promise new mobility through ointments and dietary supplements. The tools of evidence-based pharmacy help to answer the question „Does this really help?“ This practical guide offers tips and explanations on how to be confident of finding the relevant scientific literature, critically evaluate clinical studies, and interpret therapeutic results. The book provides guidance on how to classify the quality of reviews and meta-analyses and assess the reliability of guidelines in everyday healthcare practice. Practical examples help to avoid pitfalls in evaluation and to understand the statistical details. An extensive appendix with technical terms, checklists, important institutions of evidence-based medicine and further sources completes the book.
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Trusted Partner
2022Tabu Subjects
Caught between the duty of confidentiality and the duty to speak
by Almut Roth
Why is a subject regarded as off-limits and how does one handle it? What is better kept to yourself and what is essential that you say to the person affected? Countless people are ashamed of their diseases and do not dare to talk about them in public. But how can you find out what is meant, even though it is not openly stated? This calls for sensitivity and professional expertise! Only if someone has sufficient background knowledge about a disease and its possible treatments can emerging worries and anxieties be confronted, preconceptions dispelled and existing myths refuted. This book sheds clear and concise light on 50 supposedly taboo subjects, as well as providing appropriate phrases for difficult consultations in the pharmacy!
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Trusted Partner
Business & managementNovember 2012Veterinary Practice Management
by Catherine R Coates, Alan Jones, Michael W Coates
Veterinarians are increasingly aware of the need to recognise they are working in a business enterprise. From operating as small practices twenty years ago, veterinary businesses are now run along sophisticated models and operate out of multi-million pound hospitals. Drawing together the latest information on practice management, this textbook provides practical and straightforward coverage of major elements, including client relationships and staff management, business and financial procedures, computer systems and project management. This book covers practice management topics as taught in veterinary schools worldwide, providing students with a textbook resource in this increasingly important subject. It is also a valuable source of information for newly qualified veterinarians, veterinarians interested in practice management and veterinary practice managers.
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Trusted Partner
MedicineMay 2023Evidence Based Equine Nutrition
A Practical Approach For Professionals
by Teresa Hollands, Lizzie Drury
This book uniquely provides both the scientific basis of equine nutrition and the translation of that science into practical, day-to-day feeding advice. It summarises the latest research to provide readers with the evidence base needed to both confidently advise those who want to understand the science behind equine nutrition, and apply that evidence into practical advice for anyone who just wants to know how to feed horses. Both veterinary and animal science courses struggle to provide adequate nutrition training within their syllabuses. Much of the general information available is poorly explained and not evidence based. This book fills that gap, with the author team relaying over 50 cumulative years' experience teaching equine nutrition to both practising clinicians and students. Find answers to the most common queries and challenges encountered during nutritional consultations across 17 informative chapters, using typical case-based examples as experienced by the authors. Fully supported throughout with visual aids and photographic illustrations, they show how to easily increase compliance and understanding. Key topics covered include: How to take a diet history, including which forage and concentrates are most appropriate, and how to interpret the information on feed labels; How to take the horse's history, including workload, body weight and body fat scoring; Supporting achievable and sustainable fat loss in overweight horses; Appropriate rations across a range of performance disciplines and for breeding horses; Appropriate feeds and supplements for competition, including how to recognise potential hazards, signs of quality and issues of feed safety; How to use ration programmes, including a range of frequently asked questions for horses with specific nutritional requirements from allergies to obesity. A recommended resource to support the teaching of veterinary nutrition, this book should also be found on the bookshelf of all veterinarians, animal scientists, trainers, nutritionists, and nutritional advisors. This book includes forewords by Carl Lester, Honorary Fellow of the British Horse Society and recipient of an MBE for his services to Equestrianism, and Tim Mair, former President of the British Equine Veterinary Association.
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Health & Personal DevelopmentMarch 1905Ginseng and Other Medicinal Plants
by A. R. Harding
This book is made up largely from the experiences of hunters and trappers who have dug "seng" and "seal" and who know much of their peculiarities, and scores are now successful growers.In adidtion to Ginseng and Golden Seal nearly 50 other medicinal plants are described--habits, range, price, uses, etc.
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Trusted Partner
Science & MathematicsApril 2022Nematodes as Model Organisms
by Itamar Glazer, David I Shapiro-llan, Paul W. Sternberg
Nematodes, which are small multi cellular organisms have been used as biological models since the 1960's. The nematode worm Caenorhabditis elegans is a free-living nematode, about 1mm in length, that lives in temperate soil environments. It is made up of about 1000 cells, and has a short life cycle of only 2 weeks. It was the first multicellular organism to have its whole genome sequenced. The book includes chapters that summarize the importance of nematodes as model organisms in the fields of genetics, developmental biology, neurobiology, pharmacology, nutrition, ecology and parasitology. Of interest to a broad audience across a wide spectrum of disciplines, the book is useful for biologists working on comparative studies to investigate biological processes across organisms; medical scientists and pharmacologist for exploration of drugs and medicine (including the use of genome editing to eliminate diseases); ecologists considering nematodes as indicators for environment changes; and parasitologists for host-parasite interactions. Many other researchers can use this book as a benchmark for the broad implications of nematology research on other aspects of science.
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Trusted Partner
A practical manual for calligraphers and painters
by Ma Dechun
"Practical Manual for Calligraphers and painters (Revised Edition)" by the famous painter Ma Dechun and his wife for several years to compile, is a guide book to assist the majority of calligraphers, painters and painting lovers to create art. This book is divided into two parts, which "calligraphy and painting literature thought quote" fine escape of the first praise of the past dynasties, is the compilation of the content of the topic: "ink edge miscellaneous knowledge record" the calligrapher and painter often encountered and interested in the relevant knowledge made a carding excerpt, including traditional festival taboos, title title and modest words attached, Jijin name often deputy content."Practical Manual of Calligraphers and painters (Revised Edition)" by the famous painter Ma Dechun and his wife for several years to compile, is a guide book to assist the majority of calligraphers, painters and painting lovers to create art. This book is divided into two parts, which "calligraphy and painting literature thought quote" fine escape of the first praise of the past dynasties, is the compilation of the content of the topic: "ink edge miscellaneous knowledge record" the calligrapher and painter often encountered and interested in the relevant knowledge made a carding excerpt, including traditional festival taboos, title title and modest words attached, Jijin name often deputy content.
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Trusted Partner
2022Talking to Customersin Pharmacies
A conversation guidefor newcomers and old hands
by Dr Kirsten Lennecke, Illustrated by Barbara Kohm
The basis for successful advice is having a sound knowledge of the effect and application of medicines, but also an instinct for the individual needs and characteristics of the person asking for your help. This skill can be trained! Entertaining explanations and numerous case examples taken from everyday pharmacy practice help with this. They show how pharmacy staff can react empathetically, avoid misunderstandings, and manage delicate situations with confidence. The 5th edition has become more colourful! This applies not only to the illustrations, but also to the team and customers of our model pharmacy. A personality model with distinctive colours representing the different characters promises exciting insights. Good communication creates satisfied customers who want to come back again and again!
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Trusted Partner
Biology, life sciencesMay 2021Ten Steps to Building a Successful Veterinary Practice
by Wendy Sneddon
This book is a down to earth, practical guide which provides ten simple steps for success for anyone responsible for recruiting a winning veterinary practice team: whether they are recruiting employees and building their team, or changing culture and creating a supportive environment where employees are engaged and motivated. It is ideal for small business owners who can't afford to employ any human resource support.Intensely practical, it delivers key facts for veterinary staff starting out in business. The book:· Details how you can attract, recruit and retain the right people for a winning team· Guides you on creating a well organised, supportive practice in which employees can flourish· Provides you with a basic introduction to building a strategy and improving your marketing campaigns· Covers the basics of sound financial planning and how to win clients and increase your revenues· Looks at how to manage common pitfallsWith a wealth of practical templates and forms to use, this book adopts a straight-talking approach which will be welcomed by anyone starting their own veterinary practice. Table of contents 1: Step 1: WHY? 2: Step 2: Your First Time? 3: Step 3: Vision, Mission, Values and Culture 4: Step 4: How to Define What and Who You Need 5: Step 5: Recruitment and Induction 6: Step 6: Performance Management and Employee Engagement 7: Step 7: Employee Health and Wellbeing 8: Step 8: How to Build a Loyal Client Database and Marketing Your Practice 9: Step 9: Financial Management 10: Step 10: Three Key Strategies to Increase Your Revenue by 25%
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Trusted Partner
2023German for Pharmaceutical Practice
Communicate, research, present
by Nadine Yvonne Sprecher, Annette Thomas, Annegret Lehmann and Anke Schichte. In collaboration with Christiane Schneider
In the pharmacy, the staff communicate with customers, colleagues, the medical profession, sales representatives and nursing home staff. Pharmacy employees produce written information based on well-chosen sources and represent the pharmacy to the outside world through presentations, on social media, or with the help of flyers, posters and other promotional materials. All this presupposes the confident use of language, and is best trained in advance. Part A of this work provides assistance for the most diverse communicative requirements in the pharmacy. A short theoretical explanation is always followed by several tasks so that you can immediately put what you have learned into practice and try it out. The „Brief overview of grammar and language knowledge“ boxes point out linguistic stumbling blocks. Those who are not yet sure of the technical terms can make themselves fit in Part B. Here one learns how to conduct a good counselling interview according to the BAC guideline. Extensive lists of technical terms and their explanations suitable for everyday use – all arranged according to organ systems – contain the most important vocabulary for everyday pharmacy work. A totally practical German lesson!
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Trusted Partner
2023Medication Analysis
Basic principles and case examples
by Pharm. D. Ina Richling
Several different pills prescribed by many different physicians: pharmacists encounter patients in this situation every day! What at first seems quite normal can, on closer inspection, be fraught with considerable risks of drug-related problems. Using this analysis as a core component of medication management, pharmacies have the key risk minimisation tool at their disposal. The authors guide their readers step by step through the discussions with the patient, the stages of the analysis, and the clear documentation. Case examples reflect on the content and illustrate implementation. The launch of pharmaceutical services enables an improvement in the safety and efficacy of customers‘ drug therapy in the pharmacy by means of the service „Extended medication counselling for polymedication“. Everything pharmacists need to know for the necessary medication analysis can be found in this book. This completely revised 2nd edition includes: - Important information on pharmaceutical services - Illustrative case examples on many indications - QR codes that lead to additional digital material Whether it is a detailed adjustment or a major change to medication: every patient benefits from the intervention.
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Trusted Partner
2023High Blood Pressure
Standardised risk assessment
by Pharm. D. Ina Richling and Dr. Constanze Schäfer MHA
The „Standardised risk assessment of high blood pressure“ enables every pharmacy to easily expand its range of services. This tool provides the pharmacy staff with the basis for providing such a service. It contains clear information on the development of hypertension and guideline-based drug therapy. Step by step, the user is guided through practical blood pressure measurement according to standard operating procedures through to individual advice and subsequent billing. This tool contains the following supplementary information: - Legal requirements for handling medical devices and/or blood pressure monitors - Frequently asked questions and case examples - What one should know about quality management - Work aids and forms as copy templates
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Trusted Partner
PsychiatryMindfulness and Character Strengths - A Practical Guide to Flourishing
by Ryan M. Niemiec
At the core of this hands-on resource for psychologists and other practitioners, including educators, coaches, and consultants, is Mindfulness-Based Strengths Practice (MBSP), the first structured program to combine mindfulness with the character strengths laid out in the VIA Institute's classification developed by Drs. Martin E. P. Seligman and Christopher Peterson. This 8-session program systematically boosts awareness and application of character strengths. The first section of the book consists of a detailed primer on mindfulness and character strengths while the second part goes into more detail about the integration of mindfulness and character strengths. The third section then leads readers step-by-step through each of the 8 MBSP sessions, including details of session structure and content, suggested homework, 30 practical handouts, as well as inspiring quotes and stories and useful practitioner tips. An additional chapter discusses the adaption of MBSP to different settings and populations (e.g., business, education, individuals, couples). The mindfulness and character strengths meditations on the accompanying CD support growth and development. Target Group: Psychologists, consultants, therapists and counselors, and all those interested in mindfulness, positive psychology, and improving life.
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Business, Economics & LawMarch 1905The Path of the Law
by Oliver Wendell Holmes Jr.
In The Path of the Law, Holmes discusses his personal philosophy on legal practice. The Common Law is a series of lectures that established Holmes's reputation as a witty and articulate writer.
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Trusted Partner
2023The big PTAheute Handbook
Practical knowledge for the pharmacy
by Edited by Dr. Iris Milek
Already in its 3rd edition, the PTAheute handbook presents the essence of practical pharmacy knowledge and is becoming the standard work for a practical pharmacy. PTAheute authors contribute their professional experience and bundle the most important facts, in the proven manner of the trade journal PTAheute: ■ Comprehensibly prepared content facilitates putting knowledge effectively into practice. ■ Infographics help readers understand the contexts. ■ Yellow boxes provide a quick overview. ■ Pictures and graphic design increase reading pleasure. The content on multiple sclerosis or on the various aspects of Covid-19 is new to the 3rd edition. The chapters on „Antibiotics“ and „Interactions“ have been completely restructured and revised and all other content has been brought fully up to date. The PTAheute handbook – the reliable companion in everyday pharmacy life!
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Trusted Partner
Health & Personal DevelopmentThe Tender Path of Grief & Loss
by Robert Jackman
This title, written by board certified psychotherapist and Reiki masterRobert Jackman, offers wise advice for the healing journey throughoutour life, loves and losses. In The Tender Path of Grief & Loss, if you're seeking expert guidanceon healing losses you feel deep inside, this book is for you. RobertJackman invites you to acknowledge and honor your grief instead ofpushing it away. Accessible and relatable, this book offers practicalwisdom to guide you on your journey through pain and into hope. Itshares heartfelt, encouraging stories of those who discovered their innerstrength in times of overwhelming loss, offering practical advice to helpyou move forward.
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Trusted Partner
Children's & YAA Case for Kwiatkowski (28). The Nose of the Goddess
by Jürgen Banscherus/Ralf Butschkow
Private detective Kwiatkowski never fails to solve a case! A trip to Athens? Kwiatkowski can hardly believe his luck when Olga, an old friend, sends him an invitation. But no sooner has he arrived in Greece than he finds himself caught up in a very tricky case: a greenhorn detective named Hercules needs his help to expose the handiwork of two unscrupulous fraudsters. It is a matter of honour that even during his holidays Kwiatkowski must use his superskills. Soon the two detectives are on the move among the ancient temple walls in their search to solve the mystery of the goddess Athene’s nose…
