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      • Organisation for Researching and Composing University Textbooks in the Humanities (SAMT)

        Over 140 titles of books in cooperation with universities and research centers in countries in Asia and Europe

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      • Arkan for Studies, Research and Publishing

        Arkan is an independent research center established in Egypt in February 2017, aiming to drive scientific research movement forward, promote its various tools in Social Science and Humanities, and support their active individuals and institutions.Arkan is one of the most promising emerging research centers and publishers in Egypt and the Middle East and has a staff of nearly 100 people. It cooperates with individuals, institutions and entities as a scientific, cultural, awareness-raising research center in a way that never exceeds the center's vision, mission, work fields and general objectives.Arkan entered into many interactions with eminent thinkers and academics not to mention international business partners. Further, it is a member of the Egyptian Publishers’ Association and Arab Publishers’ Association and it is to become one of the main actors in the various cultural and scientific forums and book fairs throughout the world in the years to come.To find out more, visit our website: https://www.arkan-srp.com/?lang=en

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      • Trusted Partner
        Humanities & Social Sciences
        October 2023

        The 1922 Committee

        by Philip Norton

      • Trusted Partner
        September 2024

        Customer Experience Management in the Caribbean

        Concepts, Case Studies and Challenges

        by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright

        Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.

      • Trusted Partner
        May 2024

        Human-Animal Interactions in Zoos

        Integrating Science and Practice

        by Eduardo J Fernandez, Sally L Sherwen, Samantha J. Chiew, Courtney Collins, Jon Coe, Neil D’Cruze, Angela J Dean, Polly Doodson, Lucy Dumbell, Ashley N. Edes, Kelly S Fielding, Georgina Groves, Lauren M. Hemsworth, Paul H. Hemsworth, Geoff Hosey, Julia Hoy, Violet Hunton, Mark J. Learmonth, Terry L. Maple, Emily M McLeod, Vicky Melfi, Georgia Oaten, Chris Pawson, Bonnie M. Perdue, David M. Powell, Samantha Ward, Amanda D. Webber, Sarah Webber, Ellen Williams

        Human-Animal Interactions (HAI) are a primary welfare interest to both animal scientists and practitioners. In zoos and aquariums, the study of Animal-Visitor Interactions (AVI), including both the impact of visitors on animals (the visitor effect) and the impact of animals on visitors (the visitor experience), have become a focus for understanding HAIs in zoos. The study of HAIs in zoos has grown to consider a number of factors, including animal-staff interactions and bonds, modern exhibit design and technology, direct and indirect interactions, as well as positive and negative impacts on both animals and visitor alike. This thought-provoking book summarizes the latest research concerning the impacts of HAIs in zoos, including considerations for conducting research and managing HAIs. The book: Explores the interactions of animals with keepers, veterinary professionals, and other staff, and the effects of those interactions on the welfare of animals. Considers the impact of visitors on the well-being of animals. Covers the effects of interactions on education and the visitor experience. Outlines the use of technology to enhance experience, and improve animal welfare. Details theoretical, ethical, and practical considerations relevant to HAIs in zoos. An invaluable resource for animal behaviour and welfare scientists, students and practitioners, as well as anyone working with zoo animals.

      • Trusted Partner

        Journey in Trumplandia: The Rise of Populism in America

        by Tiberiu Dianu

        The book is a collection of essays about the transformation of America, which has turned from a united nation to one more divided than ever. Some pundits predict that, if things don’t change, another civil war could occur. Have we reached a point of no return? Hopefully, America is mature enough to learn from its mistakes and avoid further scars along its evolving history. "Trumplandia is a welcome addition toward understanding current events, Washington’s international policy, and the present American society; a society polarized and divided as it has not been since the Civil War.” NICHOLAS DIMA, Ph.D., Adjunct Professor and Research Associate, Nelson Institute, James Madison University, Virginia. "The book is fascinating. It provides background to, and insights into [the] current and past political history as well as offering a personal view... of the country and society. Presented in thematic form in chapters and sections, the insights offered provide a suggestive radiography...” Dr. DENNIS DELETANT, OBE, School of Foreign Service, Georgetown University, Washington DC. "There has been this backsliding in... what a truly functioning rule-of-law state is, that has proper separation of co-equal powers, which, if you don’t keep working on that, you backslide. And I am even worried about that here, in the United States right now, about backsliding.” OBIE MOORE, Esq., OLM Advisors LLC, Washington DC “Indeed, Trumplandia should be a welcome addition to any scholar, student or layman’s library, especially in its international edition. If anyone loses sleep over its challenging assertions, then it will have been well worth it.” ERNESTO MORALES HIZON, Ph.D. Candidate in American and Comparative Politics at Claremont Graduate University, Member, Integrated Bar of the Philippines ABOUT THE AUTHOR: TIBERIU DIANU has practiced law in Romania (as a corporate lawyer, judge, senior counselor at the Ministry of Justice, university professor and senior legal researcher), and in the United States (as a legal expert for the judiciary). He published several books and a host of articles in law, politics, and post-communist societies. Tiberiu currently lives and works in Washington, DC.

      • Trusted Partner
        Business, Economics & Law
        November 2020

        Tourism in Development: Reflective Essays

        by Peter U C Dieke, Brian E M King, Richard Sharpley, Ali Thompson

        This book: - comprises reflective essays written by internationally-ranked scholars and tourism consultants with extensive experience, particularly in the developing world countries - considers extant themes, issues and challenges related to tourism and development - offers a critical and contemporary perspective on tourism's significance and role in development.

      • Trusted Partner
        Business, Economics & Law
        September 2020

        Religious Tourism and the Environment

        by Kiran A Shinde, Daniel H Olsen

        The remarkable growth in religious tourism across the world has generated considerable interest in the impacts of this type of tourism. Focusing here on environmental issues, this book moves beyond the documentation of environmental impacts to examine in greater depth the intersections between religious tourism and the environment. Beginning with an in-depth introduction that highlights the intersections between religion, tourism, and the environment, the book then focuses on the environment as a resource or generator for religious tourism and the environment as a recipient of impacts of religious tourism. Chapters included discuss such important areas as disease, environmental responsibility and host perspectives. Covering as many cultural and environmental regions as possible, this book provides: An in-depth, yet holistic view of the relationships between religious tourism and the environment; A conceptual framework that goes beyond listing potential environment impacts; A strong focus on explaining the universality of the deeper environmental issues surrounding sacredness and sacred places. From a global writing team and featuring case studies spanning Europe and Asia, this book will be of great interest to researchers and students of tourism and religious studies, as well as those studying environmental issues.

      • Trusted Partner
        Business, Economics & Law
        May 2017

        Mass Tourism in a Small World

        by David Harrison, Richard Sharpley, Hazel Andrews, Julio Aramberri, Gregory Ashworth, Raoul Bianchi, Sue Bleasdale, Kelly Bricker, Jim Butcher, Erik Cohen, David T. Duvall, Martin Farr, John Heeley, Andrew Holden, Stanislav Ivanov, Heather Jeffrey, Gabriele Manella, Chris Ryan, Asterio Savelli, Hongdi Shen, John E Tunbridge, David Weaver, Paul F Wilkinson

        This new book reviews all aspects of the phenomenon of mass tourism. It covers theoretical perspectives (including political economy, ethics, sustainability and environmentalism), the historical context, and the current challenges to domestic, intra-regional and international mass tourism. As tourism and tourist numbers continue to grow around the world, it becomes increasingly important that this subject is studied in depth and best practice applied in real-life situations. This book: - Is the first to address a range of theoretical issues relating to mass tourism; - Uses a wide selection of case studies to translate theory into practice, covering the historical rise and fall of UK seaside resorts, the increase in Chinese tourism, conflict between different mass tourism groups, destination transformation from mass to niche tourism, and specific problems facing cruise ships; - Is written by a range of international, established authors to give a global perspective on the subject. Finishing with a speculative chapter identifying potential future trends and challenges, this book forms an essential resource for all researchers and students within tourism studies. ; Section 1: Introduction1: Introduction: Mass Tourism in a Small WorldSection 2: Theoretical Approaches to Mass Tourism2: Mass Tourism Does Not Need Defending3: The Morality of Mass Tourism4: The Political Economy of Mass Tourism and its Contradictions5: A Theoretical Approach to Mass Tourism in Italy6: Sustainability and Mass Tourism: A Contradiction in Terms?7: Mass Tourism and the Environment: Issues and DilemmasSection 3: Historical Studies of Tourism Development8: The Dynamics of Tourism Development in Britain: The Profit Motive and that ‘Curious’ Alliance of Private Capital and the Local State9: From Holiday Camps to the All-inclusive: the ‘Butlinization’ of Tourism10: Decline Beside the Seaside: British Seaside Resorts and Declinism11: Mass Tourism and the US National Park Service System12: Transport and Tourism: The Perpetual LinkSection 4: Case Studies in Modern Mass Tourism13: Mass Tourism and China14: Mass Tourism in Thailand: The Chinese and Russians15: Mass Tourism in Bulgaria: The Force Awakens16: Mass Tourism in Mallorca: Examples from Calivià17: Tunisia: Mass Tourism in Crisis?18: From Blue to Grey? Malta’s Quest from Mass Beach to Niche Heritage Tourism19: Cruise Ship Tourism in the Caribbean: The Mess of Mass TourismSection 5: The Future20: Conclusion: Mass Tourism in the Future

      • Trusted Partner
        Humanities & Social Sciences
        December 2023

        Transitional justice in process

        Plans and politics in Tunisia

        by Mariam Salehi

        After the fall of the Ben Ali regime in 2011, Tunisia swiftly began dealing with its authoritarian past and initiated a comprehensive transitional justice process, with the Truth and Dignity Commission as its central institution. However, instead of bringing about peace and justice, transitional justice soon became an arena of contention. Through a process lens, the book explores why and how the process evolved, and explains how it relates to the country's political transition. Based on extensive field research in Tunisia and the US, and interviews with a broad range of international stakeholders and decision-makers, this is the first book to comprehensively study the Tunisian transitional justice process. It provides an in-depth analysis of a crucial period, examining the role of justice professionals in different stages, as well as the alliances and frictions between different actor groups that cut across the often-assumed local-international divide.

      • Trusted Partner
        Zoology & animal sciences
        May 2021

        Nutrition and Feeding Organic Cattle

        by Robert Blair

        Organic cattle farming is on the increase, with consumer demand for organic milk and meat growing yearly. Beginning with an overview of the aims and principles behind organic cattle production, this book presents extensive information about how to feed cattle so that the milk and meat produced meet organic standards, and provides a comprehensive summary of ruminant digestive processes and nutrition. Since the publication of the first edition, global consumers have increasingly become concerned with the sustainability of meat production. Here, Robert Blair considers the interrelationships of sustainable practices and profitability of organic herds, reviewing how to improve forage production and quality, and minimizing the need for supplementary feeding using off-farm ingredients. This new edition also covers: - Managing a recurrent shortage of organic feed ingredients, due to increased GM feed crop cultivation worldwide - Current findings on appropriate breeds and grazing systems for forage-based organic production - Diet-related health issues in organic herds and the effects of organic production on meat and milk quality. Required reading for animal science researchers, advisory personnel that service the organic milk and beef industries and students interested in organic milk and meat production, this book is also a useful resource for organic farming associations, veterinarians, and feed and food industry personnel.

      • Trusted Partner
        Humanities & Social Sciences
        September 2023

        Missionaries and modernity

        Education in the British Empire, 1830-1910

        by Felicity Jensz

        Many missionary societies established mission schools in the nineteenth century in the British Empire as a means to convert non-Europeans to Christianity. Although the details, differed in various colonial contexts, the driving ideology behind mission schools was that Christian morality was highest form of civilisation needed for non-Europeans to be useful members of colonies under British rule. This comprehensive survey of multi-colonial sites over the long time span clearly describes the missionary paradox that to draw in pupils they needed to provide secular education, but that secular education was seen to lead both to a moral crisis and to anti-British sentiments.

      • Trusted Partner
        Business, Economics & Law
        December 2017

        Tour Operators and Operations

        Development, Management and Responsibility

        by Jacqueline Holland, David Leslie

        With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism.

      • Trusted Partner
        May 2023

        Technology and Social Transformations in Hospitality, Tourism and Gastronomy

        South Asia Perspectives

        by Savita Sharma, Shivam Bhartiya

        This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

      • Trusted Partner
        September 2021

        Enjoying the Moment

        by Changsha Bank Corporate Culture Construction Committee

        This is a collection of works on the theme of corporate culture. There are four chapters in the book: "Enjoy•Value", "Enjoy•Ecology", "Enjoy•Life", "Enjoy•Culture". The first chapter elaborates the development of Changsha Bank into a big, party building as the soul, management as the foundation, service as the key, love as the beauty, and technology as the first from the three dimensions of management, products and the future. It records the birth and development of Changsha Bank’s products Growth, imaginative business planning, etc.; Chapter 2 shows the steps of Changsha Bank to explore ecological banking, build a financial ecosystem, cross-border brand alliances, openness and win-win, compatibility and inclusiveness; Chapter 3 tells the story of employees' hard work, etc.; The fourth chapter presents the research results of the Changsha Bank’s Corporate Culture Construction Expert Advisory Committee.

      • Trusted Partner
        Medicine
        April 2018

        Bovine Tuberculosis

        by Mark Chambers, Stephen Gordon, Francisco Olea-Popelka, Paul Barrow

        This book is contemporary, topical and global in its approach, and provides an essential, comprehensive treatise on bovine tuberculosis and the bacterium that causes it, Mycobacterium bovis. Bovine tuberculosis remains a major cause of economic loss in cattle industries worldwide, exacerbated in some countries by the presence of a substantial wildlife reservoir. It is a major zoonosis, causing human infection through consumption of unpasteurised milk or by close contact with infected animals. Following a systematic approach, expert international authors cover epidemiology and the global situation; microbial virulence and pathogenesis; host responses to the pathogen; and diagnosis and control of the disease. Aimed at researchers and practising veterinarians, this book is essential for those needing comprehensive information on the pathogen and disease, and offers a summary of key information learned from human tuberculosis research. It will be useful to those studying the infection and for those responsible for controlling the disease.

      • Trusted Partner
        Business, Economics & Law
        September 2019

        Tourism Crisis and Disaster Management in the Asia-Pacific

        by Brent W Ritchie, Kom Campiranon

        The Asia-Pacific area is notable as one of the fastest growing tourism regions and not surprisingly, tourism in this region has become the major driver of global tourism in general. Nonetheless, tourism industries in Asia Pacific has been challenged in recent years by a number of major crises and disasters including terrorism, outbreaks (e.g. SARS and Bird Flu), natural disasters (e.g. tsunamis, bushfires, flooding), and political crisis (e.g. protests and political instability).The aim of this book is to contribute to the understanding of crisis and disaster management generally, but with a specific focus on the Asia Pacific. With chapters contributed by international scholars and practitioners, this book discusses both the theoretical and practical approaches toward successful crisis and disaster management.

      • Trusted Partner
        Biodiversity
        November 2007

        International Research on Natural Resource Management

        Advances in Impact Assessment

        by Edited by Hermann Waibel, David Zilberman

        Over the past two decades, significant investment has been made into agriculture-related natural resource management research in developing countries. With investors beginning to request the impact of their investments in this research, a review was needed on the economic, social and environmental effects of these projects. Stemming from an effort to address these concerns, this collection of case studies establishes a methodological foundation for impact assessments of NRMR through a discussion of research conducted by the CGIAR around the world. Both micro and macro projects are examined to consider the results of these agricultural and development programs at the farm level as well as on a regional scale.

      • Trusted Partner
        August 2022

        Tourism as a Resource-based Industry

        Based on the work of Sondre Svalastog

        by Anna Lydia Svalastog, Dieter K Müller, Ian Jenkins, Øystein Aas, Lars Aronsson, Sjur Baardsen, Børge Dahle, Marko Košcak, Brian McNeil, Stian Stensland, Sondre Svalastog, Anthony S. Travis

        Tourism resources - the availability and sustainability of the supplies tourism relies on - have long been a topic of interest for the industry. Often, however, they are considered in silo. There is a key need now for the development of a conceptual framework for resource analysis, integrating all aspects of social, cultural and natural resources, as well as the importance of local conditions. In this way, tourism can be generated that is both productive and sustainable. Based on and beginning with Norwegian scholar Sondre Svalastog's conceptual and theoretical work, this book introduces a selection of new case studies exemplifying the usefulness of this approach and bringing it into the English language for the tourism industry as a whole. This book: - Reviews local conditions and resources, climate change concerns, and the differences between types of tourist attracted to particular regions; - Considers how best to maximise potential and production, ensuring that both the host community and tourists benefit; - Provides a wide-ranging selection of case studies covering topics such as urban heritage, national parks and niche, location-specific tourism products. In a constantly changing world where the tourist industry is large and economically important, tourism research needs to be in a process of constant renewal of risk analysis, oriented towards society, culture and nature at the same time. To ensure sound planning within the industry, this book promotes the need for research-based knowledge, for both tourism researchers and students.

      • Trusted Partner
        Business, Economics & Law
        August 2020

        Tourism Planning and Development in Latin America

        by Carlos Monterrubio, Konstantinos Andriotis, Dimitrios Stylidis

        Despite the significance of tourism to the economic, social and environmental structures of Central and South America, little has been documented in the English literature about tourism in this sub-region, which in terms of population size, ranks fourth in the world with 652 million inhabitants. The first of its kind, this book focuses exclusively on tourism development, planning and their impacts in a wide number of Central and South American countries. It covers experiences, challenges, successful and unsuccessful stories, specific cases, and other tourism related issues of twelve countries in total. Each chapter is authored by scholars who have done extensive research on tourism in the countries covered. This book:Examines the impact of tourism development and planning within Latin American countries.Takes a multidisciplinary approach including Anthropology, Development, Economics, Ecology, Policy, Sociology and Tourism Planning and Management.Is the first book in English to offer an insight into extensive research undertaken within the region.This book will provide a valuable insight for tourism researchers, practitioners and decision-makers in private and public organisations, not only from the regions of Central, South and North America, but also individuals from other parts of the world who want a more encompassing view of global tourism. Table of contents Chapter 1: Strategies for regional tourism development in Argentina. A path with new initiatives for tourism dispersal policies Chapter 2: The commitment to sustainable tourism and the development of indigenous tourism in Chile Chapter 3: Tourism development in Colombia: between conflict and peace Chapter 4: Ecotourism development in Costa Rica Chapter 5: The challenges of natural and cultural heritages of Galapagos and Quito, Ecuador Chapter 6: Tourism development in Mexico Chapter 7: Panama, the "affordable exotic destination": planned tourism success and its unplanned consequences Chapter 8: The impacts of tourism in economic growth and development in Uruguay Chapter 9: Peru and Nicaragua: tourism development in postconflict eras Chapter 10: Ecuador and Panama: Lifestyle mobilities, the golden years and the quest for paradise

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