Your Search Results
-
Promoted Content
-
Promoted Content
Business, Economics & LawOctober 2017Service Failures and Recovery in Tourism and Hospitality
A Practical Manual
by Erdogan Koc, Aybeniz Akdeniz Ar, Umut Avci, Gulnil Aydin, Melissa A. Baker, Kemal Birdir, Huey Chern Boo, Hakan Boz, Ugur Caliskan, Celil Cakici, Ali Dalgic, Christina K. Dimitriou, Mariangela Franch, Ozan Guler, Jong-Hyeong, Anna Irimiás, Petranka Kelly, Kawon Kim, Erdogan Koc, Jennifer Lawlor, Minwoo Lee, Poh Theng (Beatrice) Loo, Gábor Michalkó, Michael Mulvey, Isil Arikan Saltik, Dallen J Timothy, Derya Toksöz
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677
-
Trusted Partner
November 2015Great Groundbreaking
Zedong Mao at the Failure Moment of Revolution
by Jianjun YE
This series of books divided into 4 volumes.In chronological order,this series record Mao’s life in 4 different period of time and different activity places in the form of stories,which embody the fobsimon and the ability to stabilize the nation of the great man.
-
Trusted Partner
Humanities & Social SciencesOctober 2022Bankruptcy, bubbles and bailouts
by Aeron Davis, Karel Williams
-
Trusted Partner
-
Trusted Partner
Children's & YADecember 2014The Small Plover
by MAO Bing
Stationed on the outskirts in Japan, after a few months' careful observation, the Chinese artist created the book about natural ecology. The book takes a small animal — the small plover as the main character, depicting their living condition and the relationship between them and nature, telling about the fortitude of life. In April, the little plover flies back. She builds a little nest amidst the gravel and lays three tiny eggs. One day, when the little plover is out foraging, a huge crow jumps out at the nest and grabs the tiny eggs away. The little plover is so sad about her eggs and her failure to fight against the crow. She has to find somewhere else to start from the beginning. After months of careful preparation and safeguard, this time her little plover babies are born safe and sound. After overcoming various difficulties like the insecticide incident and the night cat risk, the plover babies are turning into fully fledged grown-ups. On a sunny day after the rain, a group of little plovers fly against the rainbow, saying goodbye to their mother land, and heads right towards the vast ocean.
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
-
Trusted Partner
Humanities & Social SciencesJune 2024Neither use nor ornament
A cultural biography of clutter and procrastination
by Tracey Potts
Neither use nor ornament is a book about personal productivity, told from the perspective of its obstacles: clutter and procrastination. It offers a challenge to the self-help promise of a clutter-free life, lived in a permanent state of efficiency and flow. The book reveals how contemporary projections of the good, productive life rely on images of failure. Riffing on the aphorism 'less is more' - a dominant refrain in present day productivity advice - it tells stories about streamlining, efficiency and tidiness over a time period of around 100 years. By focusing on the shadows of productivity advice, Neither use nor ornament seeks to unravel the moral narratives that hold individuals to account for their inefficiencies and muddles.
-
Trusted Partner
Borrowed Identity
A Dramatic Novel
by Hadassa Ashdot
Borrowed Identity is a moving novel that tells the story of three generations of men and women. Through the eyes and the stories of each, a chilling plot unfolds over different periods of time, in Israel and abroad. But whose story is it? Is it that of the Israeli hero, the secret agent under diplomatic cover whose life is poised at the crossroads between one cloak-and-dagger operation and another, poised for any mission, always ‘in the name of’, always for the cause? Or is it that of the woman, the giver of life, who lives in the shadow of her men: father, husband, son, friends, lovers? On the memorial day for her son Uri, a fighter pilot who lost his life in one of Israel’s many battles, Marit, remaining alone after the visitors have left, takes stock of her life and the significant others in it: Hanoch, her intelligence officer husband, unable to face the loss of his son, has left her; and Uri, the dead son, who was laid trussed and bound on the sacrificial altar, as Israeli fathers inspired by a sense of mission and heroism sacrifice their sons for the homeland. Through Marit’s personal acquaintance with death and bereavement, and through the collective encounter, she conveys a dark, heroic Israeli reality of love and death – Eros and Thanatos. This is a story of love: the passionate love between a man and a woman; the love for a country you die for; the affectionate love of parents for their son, which turns out to be a love that kills him – and them too. It is also a story of death, and of the failure of that desperate love. Psychologist and university lecturer Hadassa Ashdot was born in Tel Aviv and grew up in Jerusalem. Her short stories have appeared in two leading Israeli literary magazines, Moznayim and Prosa. To date, Ashdot has published two novels (in Hebrew): Borrowed Identity and Marianne of the Snow. The author's experience as an army psychologist dealing with war-caused bereavement and problems associated with the trauma of shell shock are clearly reflected in her works of fiction.
-
Trusted Partner
KHAYRA UMMAH SERIES (NO.5/9) THE FAILURE OF EXTREME CAPITALISM: IS ISLAMIC ECONOMICS THE ANSWER?
by Muhammd Hisyam bin Mohamad, Nur Syahidah binti Abdul Jalil, Haji Mohammad Rohaizad bin Haji Mohamad Rasid
This volume is part of The Khayra Ummah series, being itself the culmination of a sequence of colloquium of several themes organised by IKIM. The issues addressed in this series are: Islamic economics; Islamophobia; governance; moral deterioration; disruptive technology; the Islamic state and society; enviromental degradation; and the Islamic mind.
-
Trusted Partner
April 2023Evolutionary Epistemology
by Gerhard Vollmer
— The seminal work reissued — A science and philosophy classic — On the occasion of the author's 80th birthday According to evolutionary epistemology, the fact that we can know the world is neither coincidence nor divine providence, but has a natural explanation. Thinking and cognition are achievements of the human brain. Our cognitive structures fit into our world because they have evolved in adaptation to this world. This fit is not ideal, but it is enough for survival under competition. Gerhard Vollmer was instrumental in developing evolutionary epistemology. In his standard work, he explains the achievements and failures of our cognitive apparatus.
-
Trusted Partner
Humanities & Social SciencesDecember 2006Socio-ideological fantasy and the Northern Ireland conflict
The Other side
by Adrian Millar, Peter Lawler, Emmanuel Pierre Guittet
Conducting a Lacanian-inspired psychoanalysis of some of the most candid interview materials ever gathered from former IRA members and loyalists, the author demonstrates through a careful examination of their slips of the tongue, jokes, rationalisations and contradictions, that it is the unconscious dynamics of socio-ideological fantasy, i.e. the unconscious pleasure people find in suffering, domination, submission, ignorance, failure and rivalry over jouissance, that lead to the reproduction of antagonism between the Catholic and Protestant communities in Northern Ireland. In the light of this, he concludes that traditional approaches to conflict resolution which overlook the unconscious are doomed to failure and that a Lacanian psychoanalytic understanding of socio-ideological fantasy has great potential for informing the way we understand and study all inter-religious and ethnic conflicts. Whether you find yourself agreeing with the arguments in this book or not, you are sure to find it a welcome change from both the existing, mainly conservative, analyses of the Northern Ireland conflict and traditional approaches to conflict resolution.
-
Trusted Partner
The White Witch's Garden
by Dai Yun, Gui Tuzi
The story of The White Witch's Garden is about a white witch living in the sky wants to create into a garden, and she experimented three thousand years but has not been succeeded. Cannot see the sunlight and no air circulation, no warmth and love, only infinite expectations and a variety of radical experiments, so of course there not open a beautiful flower. The good is that the white witch finally figured it out. She opened the window, let the sun shine in, let the air flow, swept away the tension and anxiety, arrogance and greed in her heart, and the spring would come for the flowers. This picture book is full of children's philosophies and gives children good inspiration for their thoughts. The pictures are beautiful and enhance their aesthetic skills. It is lovely to be persistent, but sometimes it is possible to take a step back, let go of tension and anxiety, and open yourself up to more possibilities.
-
Trusted Partner
December 2018The Black Hole in the Classroom
by Yang Peng
Yang Peng's Award-winning Novels are a collection of the award-winning works of Yang Peng's many outstanding stories. Not only are the selected articles humorous, but also rich in imagination. They are also rich in profound educational philosophy that can enlighten the mind and help readers to reflect on themselves. There have been a lot of strange things happening in the classroom recently. Sometimes students' homeworks were lost. Other times some pencil sharpener or rubber may be missing. Is this because of someone who want to escape from writing homework or is there a thief in the classroom? When everyone talked about it, some people found out that there was actually a black hole in the classroom. The black hole sucked away all these things. Further, the more amazing thing is that not only can the black hole absorb substances, but also colors, viruses, selfish distractions and many other things. As a result, students would like to make a wish, asking the black hole to suck away what they didn't want ...
-
Trusted Partner
November 2020White Elephant
by Xiao Mao, Shishir C. Naik
Shanka is the king's gardener. He lived in a small house with his wife. One night, unable to sleep, Shanka sat up and looked out of the window, and saw a white elephant was eating grass in the silvery moonlight! Shanka never saw a white elephant before, where was it from? Shanka jumped out of his bed and tiptoed into the garden, grabbed the elephant by the tail and flew up to heaven.
-
Trusted Partner
Zuo Zongtang(Youth Illustrated Edition)
by Ruan Mei
This book goes back to the historical scene of the late Qing Dynasty with meticulous writing to tell the history of Zuo Zongtang's youthful growth and restore the struggle of Zuo Zongtang to serve the country with his body in spite of the hardships and dangers. The book consists of twenty chapters, which are about the following contents: Zuo Zongtang came from a humble background and was in a troubled times, but he was a scholar and a soldier and he made many wonderful achievements; he founded such industries as Fuzhou Shipbuilding and Gansu Manufacturing Bureau, and contributed to the modernization of China; he defeated Agubert, who had occupied in Xinjiang for thirteen years, and carried the coffin to the expedition to recover Ili, so that all the territory of 1.66 million square kilometers was returned to China; he resisted the French and protected Taiwan, and contributed to the establishment of a province; he served as the Minister of Military Affairs and the Minister of the two rivers, and he was a member of the National People's Congress. He served as the Minister of Military Affairs and the Governor of the two rivers, and he was a clean and honest man who promoted water conservancy and rebuilt the book bureau to promote the country through culture.
