Business & management
The Little Book of Big Customer Satisfaction Measurement
by Rao, Ajit; Chandra, Subhash;
Description
This book explains the principles of customer satisfaction in a brief yet powerful manner. It will help readers build relevant and actionable customer satisfaction programmes for their organization.
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SAGE Publications
SAGE has produced over 850 journals, including those of over 300 learned societies and institutions, and over 800 books a year over a broad range of areas including business, science, and technology.
View all titlesBibliographic Information
- Publisher/Imprint SAGE Publications / Sage Publications Pvt. Ltd
- Publication Date January 2013
- Orginal LanguageEnglish
- ISBN/Identifier 9788132111450
- Primary Price 12.99 GBP
- Pages180
- Publish StatusPublished
- SeriesResponse Books
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