Today, Higher Education Institutions (HEIs) are bombarded by pressures and challenges demanding innovative responses. Although international higher education continues to experience considerable growth, there still is a need to review the learning landscapes of mature higher education systems. In such times, and especially when the financial demands on prospective students change, the relationships between the student and the university, or more crudely between the customer and the provider, are modified and expectations are likely to rise. In response to these challenges, a common central theme has been the need to improve 'student engagement'. All the case studies describe approaches based on partnership and not on transaction, but they also show that the challenge is not just to institutions and decision makers in the sector but to the student bodies themselves. They indicate that both institutions and student representative bodies alike need to question some of the long held dogma on how universities and students should interact.

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