In Managing in a Service-focused World, Roger K. Williams adapts established principles of IT service management (ITSM) into a framework for personal and professional development. He proposes that management is a service, best judged by the key stakeholders: the managers themselves, their team, their leaders and their customers. The clear and direct style lets new managers in any field quickly appreciate and apply the ideas to engage staff at all levels and give tangible benefits to all stakeholders.
