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Leading Indian academic publisher with 58 years' experience in higher education textbooks in print and digital format.
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Learnetic S.A.
Learnetic is an innovative educational digital publisher, content developer and eLearning technology provider. We are a technology-based company with over 20 years of experience operating in international educational publishing business. We offer a complete suite of advanced software applications supporting all stages of ePublishing, providing our partners with professional Authoring Tools, eLearning Platforms and ready-made interactive learning content.
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Promoted Content
September 2024Customer Experience Management in the Caribbean
Concepts, Case Studies and Challenges
by Leslie-Ann Jordan, Anne P. Crick, Paul Anderson, Elaine Commissiong, Noel M. Cowell, G. Anthony Ferguson, Koen Hietbrink, Jacqueline Huggins, Michelle McLeod, Candice Petgrave, Juliana Samuel, Trevor A. Smith, Tiersa Smith-Hall, Evora Mais Thompson, Sumit Verma, Nadane Y. Wright
Diving into the evolution of Customer Experience this text offers an insightful exploration of the paradigm shift from customer service to Customer Experience (CX) within the Caribbean context. Unveiling the dynamics of CX's influence on satisfaction, loyalty, and business profitability, this book delves into strategic planning, employee development, data-driven decisions, and emerging technological trends, and it fills a crucial gap in the literature with: - An array of Caribbean case studies; - Enhanced theoretical concepts and a deep appreciation of customer experience management in the Caribbean; - References of best practices to address critical issues affecting the delivery of a quality customer experience. Scholars and practitioners within customer service, services marketing, customer experience management and customer relationship marketing in the retail hospitality and tourism, financial, health care and education sectors will find this a valuable resource on CX's transformative power in this region and beyond.
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Promoted Content
Humanities & Social SciencesApril 2020Monastic experience in twelfth-century Germany
by Alison I. Beach, Shannong Li, Samuel Sutherland
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Humanities & Social SciencesSeptember 2022Monastic experience in twelfth-century Germany
by Alison I. Beach, Shannon M. T. Li, Samuel Sutherland
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Children's & YAFootball: the game that changed the world
by Laurent Nicolet and Lev Virovets
Is it true that the first football players in Russia entertained the public between bicycle races? Why did bachelors and married men have to play against each other? Is it possible to cheat, to deceive the referee and win the world championship? What teams did the Little Mozart, Black Spider and Black Panther play for? Most people never ask such questions, while the authors of this book have not only asked them, but also found the answers. This is an exciting history of football from the very beginning till present day, for both children and adults, either long-standing fans or those trying to understand what inspires their friends and family.
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December 2016Great Power Speed: The Road to the Rise of China's High-speed Rail
by High-speed rail experience
This topic takes as a sample the glorious development history of high-speed rail, which is highly concentrated and represents China’s manufacturing industry catching up with the world’s advanced level. This vivid portrayal of characters reflects the spirit and core values of Chinese railway people's minds of the motherland, tenacious struggle, and brave climbing, fully interpreting China's democracy, independence and self-reliance, and realizing the Chinese dream of making the country and the people rich.
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Children's & YAAmazing Parasites:plants, fungi, animals
by Alyona Vasnetsova
We often use the word parasite meaning a lazy sponger. In biology however, organisms living at the expense of others are called parasites. We are surrounded by these creatures, they are everywhere, sometimes inside us, too! What a huge community! Plants, fungi, insects, even fish, birds and animals! Learn about how parasites live, why they are needed in nature and what use they can be to us.
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Children's & YAAnimals and their superpowers
by Evgenia Günter
We will establish who among them is the fastest, cunning, strongest. Who has the most sophisticated hunting methods, and who at any moment can disappear or turn into invisibility. Let's find out if it's true that polar bears have membranes, snakes sniff with their tongues, and frogs fly. And finally, the most amazing thing is whether there are animals in the world that practically do not get sick, and maybe even those that live forever ... Interesting? Then go ahead for unique facts!
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Business, Economics & LawJune 2019Literary Tourism
Theories, Practice and Case Studies
by Ian Jenkins, Katrín Anna Lund
Literary tourism is a nascent field in tourism studies, yet tourists often travel in the footsteps of well-known authors and stories. Providing a wide-ranging cornucopia of literary tourism topics, this book fully explores the interconnections between the written word and travel. It includes tourism stories using guidebooks, films, television and electronic media, and recognises that stories, texts and narratives, even if they cannot be classified as traditional travel writing, can become journeys in themselves and take us on imaginary voyages. Furthermore, the book: - Provides a grounding in the theoretical perspectives on literature and the tourist experience; - Explores practical applications of literary tourism, such as destination promotion and creation, responsible tourism and learning benefits; - Uses global case studies to study literary tourism in action. Appealing to a wide audience of different disciplines, it encompasses subjects such as business literary writing, historical journeys and the poetry of Dylan Thomas. The use of these different perspectives demonstrates how heavily and widely literature influences travel, tourists and tourism, making it an important read for researchers and students of tourism, social science and literature.
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Children's & YAPaleontologists and their petsAND THEIR PETS
by Anton Nelikhov
Since ancient times, people found fossilized bones and shells of strange creatures. For thousands of years they did not understand who these remnants belonged to, and tried to explain their findings somehow: these bones belonged to giants and monsters, or to antediluvian fauna. Gradually, scientists began to understand that such remains belonged to animals, and finally they declared: long before the appearance of people, these bizarre animals, fishes and lizards existed on Earth, and those fossils were their remains.
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Literature & Literary StudiesJanuary 2004Steven Berkoff and the theatre of self-performance
by Robert Cross
This book is the first substantial study of Steven Berkoff's career, examining the construction and projection of his notorious public persona through his plays and writings. ;
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Children's & YAFantastic Animals all over the world
by Ekaterina Stepanenko
From time immemorial people believed there were all kinds of wondrous creatures in faraway places. They fly in the air and swim deep in the ocean waters and hide in the mountains. Some have been hunted for hundreds of years and are still sought today. This book describes some of the bizarre creatures born by humankind’s fantasy: their habits and habitats and what science has to say about the possibility of their existence.Here you will find unicorn and cockatice, dragon and kitsune, the kraken and the Nessie, tripodero and bigfoot and many others.
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Children's & YATo the Mountains!
The history of mountaineering
by Lada Bakal
This is a unique story of how people changed their view of mountains and mountain climbing. First they saw mountains as an enemy to subjugate but with time the very process of ascent acquired a special meaning for the climbers. The subdued illustrations remind us of vintage postcards from the Alps.
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Children's & YAAll the world's stage
The Story of the theatre
by Pyotr Vorotyntsev
Humanity has been acting and playing roles from time immemorial. The book explores theatre as an elusive, floating art and outlines the evolving dynamics between the actors, director, costume designer, composer and the public. How did the relationship between actor and spectator change with time? This is an illustrated history of theatre from Ancient Greece till the present. Opera and ballet, puppet shows and street theatre, Noh and kabuki theatre, Shakespeare, Stanislavsky and Meyerhold.
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Business, Economics & LawAugust 2017Visitor Experience Design
by Noel Scott, Jun Gao, Jianyu Ma, Pierre J Benckendorff, Ana Claudia Campos, I-Ling Chen, Peiyi Ding, Rouven Doran, Afiya Holder, Shan Jiang, Svein Larsen, Dung Le, Kuan-Huei Lee, Shanshi Li, Xiang Li, Wei Liu, Júlio Mendes, Brent Moyle, Liubov Skavronskaya, Beverley Sparks, Patricia Valle, Gabby Walters, Ying Wang, Katharina Wolff, Laurie Wu, Lihua Gao
Most discussion of visitor experiences uses a behavioural or managerial approach where the way the visitor thinks is ignored - it's a black box. Visitor Experience Design is the first book of its kind to examine best practice in creating and delivering exciting and memorable travel and visitation experiences from a cognitive psychological perspective - it opens the black box. The chapters draw on recent findings from cognitive psychology, cognitive science and neuroscience to provide a basis for a better understanding of the antecedents of a memorable experience, including: · The psychological process of the formation or creation of a visitor's experiences · Psychological aspects of tourism experiences such as attention, emotion, memory and mindfulness · Pre-stage experience: customer inputs such as knowledge, myths, values and memories from previous travel · On-site experience: co-creation processes · Post-stage experience: immediate and long term outcomes including happiness and well-being · Experience design cases Tourism, hospitality and event managers seek to provide WOW experiences to their visitors through better design and management.This book encourages the discussion of different facets of experience design such as emotions, attentions, sensations, learning, the process of co-creation and experiential stimuli design. It will be of interest to tourism researchers and postgraduate students studying tourism management, marketing and product design.
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September 1996Auf dem Goldenen Berg
Eine chinesische Familie erobert Amerika
by See, Lisa / Englisch Pfeiffer, Thomas; Englisch Dierlamm, Helmut
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June 1992Olive, Wein und Feige
Kulturhistorische Skizzen
by Victor Hehn, Klaus von See, Gabriele Seidel-Leimbach
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Humanities & Social SciencesMarch 2014Transforming conflict through social and economic development
Practice and policy lessons from Northern Ireland and the Border Counties
by Sandra Buchanan
Transforming conflict through social and economic development examines lessons learned from the Northern Ireland and Border Counties conflict transformation process through social and economic development and their consequent impacts and implications for practice and policymaking, with a range of functional recommendations produced for other regions emerging from and seeking to transform violent conflict. It provides, for the first time, a comprehensive assessment of the region's transformation activity, largely amongst grassroots actors, enabled by a number of specific funding programmes, namely the International Fund for Ireland, Peace I, II and III and INTERREG I, II and IIIA. These programmes have been responsible for a huge increase in grassroots practice which to date has attracted virtually no academic analysis; this book seeks to fill this gap. In focusing on the politics of the socioeconomic activities that underpinned the elite negotiations of the peace process, key theoretical transformation concepts are firstly explored, followed by an examination of the social and economic context of Northern Ireland and the border counties. The three programmes and their impacts are then assessed before considering what policy lessons can be learned and what recommendations can be made for practice. This is underpinned by a range of semi-structured interviews and the author's own experience as a project promoter through these programmes in the border counties for more than a decade. The book will be essential reading for students, practitioners and policymakers in the fields of peace and conflict studies, conflict transformation, peacebuilding, post-agreement reconstruction and the political economy of conflict and those interested in contemporary developments in the Northern Ireland peace process. ;
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Humanities & Social SciencesMay 2024The anthropology of ambiguity
Theory, praxis and critique
by Mahnaz Alimardanian, Timothy Heffernan
This volume puts ambiguity and its generative power at the centre of analytical attention. Rather than being cast negatively as a source of confusion, bewilderment or as a dangerous portent, ambiguity is held as the source of the dynamic between knowledge and experience and of certainty amid uncertainty. It positions human life between the realms of mystery and mastery where ambiguity is understood as the experience and expression of life and part of navigating the human condition. In turn, the tension between the tradition in anthropology of examining cultural certitudes through ethnographic description and efforts to challenge dominant expressions of incertitude are explored. Each chapter presents ethnographic accounts of how people engage individually and collectively with the self, the other, human-made institutions and the more-than-human to navigate ambiguity in a world affected by viral contagion, climate change, economic instability, labour precarity and (geo)political tension.
