June 2020
Guía práctica de ISO/IEC 20000-1 para servicios TIC
by Ana Andrés Álvarez, Carlos Manuel Fernández Sánchez, BorisDelgado Riss
Discover the keys to successfully manage the digitization of any organization, to improve results effectively, and for the better management of information technology services, whether on-premise and / or outsourcing. Going further than theory, through recommendations, examples and a practical case, the book facilitates the understanding and implementation of the ISO / IEC 20000-1:2018 standard. A book created with the aim of adding value to the organization ready to embark on the adventure of better management of its services. .
