Why weren’t we taught this at school? introduces Needs Understanding, a simple yet profound way to understand what makes people tick so you can find a way through problems in ways that work for everyone. It’s based on one simple idea: we’re all on a quest to meet our underlying human needs – such as belonging, knowing we matter, and fun. Whether trying to make a tricky decision, communicate more effectively, parent well, or make a difference in the world, Needs Understanding can help. This book offers a powerful toolkit for finding creative solutions and building relationships that work. • Understand the ‘fingerprint needs’ that drive behaviour; • Discover 10 ways that listening can alienate other people and what to do instead; • Stop blaming and fix what’s going on underneath; • ‘Walk around the mountain’ to find new solutions to intractable problems; • Be empowered to change the world.