Communication studies
Managing Interpersonal Conflict
by Donohue, William A.
Description
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.
To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.
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SAGE Publications
SAGE has produced over 850 journals, including those of over 300 learned societies and institutions, and over 800 books a year over a broad range of areas including business, science, and technology.
View all titlesBibliographic Information
- Publisher/Imprint SAGE Publications / SAGE Publications, Inc
- Publication Date July 1992
- Orginal LanguageEnglish
- ISBN/Identifier 9781452246000 / 0803933126
- Primary Price 48.99 GBP
- Pages171
- ReadershipProfessional and scholarly
- Publish StatusPublished
- Responsibilityby William A. Donohue.
- SeriesInterpersonal Communication Texts
- Series Part4
- Reference CodeBDZ0001103371
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