Computing: general
Information Technology in the Service Society
A Twenty-First Century Lever
by Committee to Study the Impact of Information Technology on the Performance of Service Activities, National Research Council
Description
Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.
More Information
Rights Information
WW ex JP, CN, KR ; L
Marketing Information
http://www.nap.edu/2237
National Academies Press
The National Academies Press (NAP) publish the reports of the National Academies of Sciences, Engineering and Medicine. They published more than 200 books a year on a wide range of topics.
View all titlesBibliographic Information
- Publisher National Academies Press
- Publication Date January 1994
- Orginal LanguageEnglish
- ISBN/Identifier 9780309048767
- Publication Country or regionUnited States
- FormatPaperback
- Primary Price 29 USD
- Pages288
- ReadershipProfessional and scholarly
- Publish StatusPublished
- Dimensions9 x 6 inches
- Biblio Notes1994
